HT202069: Gather and use iTunes Diagnostics in iTunes for Windows

Learn about Gather and use iTunes Diagnostics in iTunes for Windows
Muhlenmerg55
Level 1 (4 points)
iPod

Q: Suddenly my machine does not recognize the iPod

suddenly my PC does not recognize any of my iPods

iPod nano, Windows 8, I hate windows 8

Posted on May 2, 2016 8:54 PM

by Kenichi Watanabe,Apple recommended
Kenichi Watanabe Kenichi Watanabe
Level 8 (38,461 points)
Mac OS X
A:

If you are using the same USB docking cable with all of your iPods, try a different cable to rule out faulty cable as the cause.

 

As a test, shut down the PC and disconnect all USB devices.  You can leave standard USB keyboard/mouse connected, if used.  If the PC is a laptop, connect its power adapter so that it's not running on battery power.  Do this to Reset (restart) one of your iPods

 

Learn how to reset your iPod - Apple Support

 

Start up computer, run iTunes, and connect iPod to a direct USB port on the PC, by itself.  Is there any difference?

Posted on May 3, 2016 1:45 PM

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Muhlenmerg55

Q: Suddenly my machine does not recognize the iPod

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  • Helpful answers

  • by Kenichi Watanabe,Apple recommended

    Kenichi Watanabe Kenichi Watanabe May 3, 2016 1:45 PM in response to Muhlenmerg55
    Level 8 (38,461 points)
    Mac OS X
    May 3, 2016 1:45 PM in response to Muhlenmerg55

    If you are using the same USB docking cable with all of your iPods, try a different cable to rule out faulty cable as the cause.

     

    As a test, shut down the PC and disconnect all USB devices.  You can leave standard USB keyboard/mouse connected, if used.  If the PC is a laptop, connect its power adapter so that it's not running on battery power.  Do this to Reset (restart) one of your iPods

     

    Learn how to reset your iPod - Apple Support

     

    Start up computer, run iTunes, and connect iPod to a direct USB port on the PC, by itself.  Is there any difference?