How do i recover my account and change my security questions?

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Level 1

4 points

How do i recover my account and change my security questions?

I forgot my security questions because i made them when i was 11 and im now 21 and have no idea what they could have been and it wont let me reset them without answering the questions and im now locked out of my account and it keeps telling me that i can recover my account but it wont let me do it because i answered my questions wrong too many times even though i selected forgotten security questions and the reset button for the security questions that applesupport says to click isnt any that i can find ive been searching for the last week trying to find any way to change my security questions and they dont give me a number to call they just tell me to call later or schedule a call rather stupid and frustrating. can somebody please help so i can actually purchase thing on my itunes and so i dont feel like i just bought an itunes card to just sit here and stare at, because right now i just wasted $50 on a little plastic card thats just useless!!!!

null-OTHER, apple id/ security questions

Posted on May 2, 2016 11:44 PM

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Answer 1

King_Penguin

Level 10

334,144 points

May 3, 2016 12:44 AM in response to Berrrbigfire

No reset link on your account means no rescue email address on the account, you will have to contact Support in the country where you are (and which is therefore the country on your account) to get the questions reset - from : If you forgot the answers to your Apple ID security questions

If you can't reset your security questions

If you can't send a reset email, don't have a rescue email address, or can't access email at your rescue email address, call us for help. When you call, you might need to create a temporary support PIN to verify your identity. After you reset your security questions, you might want to update your rescue email address.

If your country isn't on that ‘call us for help’ page then try this form to contact Support : https://www.apple.com/emea/support/itunes/contact.html

When they've been reset you can then add a rescue email address for potential future use : About your Apple ID email addresses - Apple Support

Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

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