Random kernel panics at least twice a day

Question

Random kernel panics at least twice a day

This is my machine configuration:

iMac 27" (mid 2015) | 3.3 GHz i5 | 32 GB RAM | 1 TB (SATA) | OS 10.11.3

Peripherals and attachments: Wacom Intuos Pro Medium, ViewSonic VS11354 (external display)

It was working fine until recently, nothing has changed. No software or hardware has been added or removed.

This is the kernel panic report:

Anonymous UUID: CEFED678-1A82-DBDB-4DDA-439A52064994

Mon May 2 12:08:33 2016

*** Panic Report ***

panic(cpu 0 caller 0xffffff8017dd255a): Kernel trap at 0xffffff80554fe1f0, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0xffffff80554fe1f0, CR3: 0x0000000828942004, CR4: 0x00000000001627e0

RAX: 0xffffff8073c78800, RBX: 0xffffff805a00a190, RCX: 0x0000000000f445f8, RDX: 0x0000000000000001

RSP: 0xffffff83c194bde8, RBP: 0xffffff83c194be00, RSI: 0x0000000000000002, RDI: 0xffffff805acc3400

R8: 0xffffff80565d5800, R9: 0x0000000000010001, R10: 0xffffff80184171f8, R11: 0x0000000000000002

R12: 0xffffff801849ba10, R13: 0x0000000000000003, R14: 0xffffff805acc3400, R15: 0xffffff8056efe188

RFL: 0x0000000000010286, RIP: 0xffffff80554fe1f0, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0xffffff80554fe1f0, Error code: 0x0000000000000011, Fault CPU: 0x0 Kernel NX fault, PL: 0

Backtrace (CPU 0), Frame : Return Address

0xffffff83c194ba70 : 0xffffff8017cdf792

0xffffff83c194baf0 : 0xffffff8017dd255a

0xffffff83c194bcd0 : 0xffffff8017df0233

0xffffff83c194bcf0 : 0xffffff80554fe1f0

0xffffff83c194be00 : 0xffffff8017d965c0

0xffffff83c194be30 : 0xffffff8017ce3ef3

0xffffff83c194be60 : 0xffffff8017cc78a8

0xffffff83c194bea0 : 0xffffff8017cd72e5

0xffffff83c194bf10 : 0xffffff8017dbcd2a

0xffffff83c194bfb0 : 0xffffff8017df0a56

BSD process name corresponding to current thread: configd

Mac OS version:

15D21

Kernel version:

Darwin Kernel Version 15.3.0: Thu Dec 10 18:40:58 PST 2015; root:xnu-3248.30.4~1/RELEASE_X86_64

Kernel UUID: DECC9F02-27D7-31F0-9599-A9EF2873902C

Kernel slide: 0x0000000017a00000

Kernel text base: 0xffffff8017c00000

__HIB text base: 0xffffff8017b00000

System model name: iMac15,1 (Mac-42FD25EABCABB274)

System uptime in nanoseconds: 10246456836264

last loaded kext at 10241550054627: com.apple.filesystems.cd9660 1.4.4 (addr 0xffffff7f9b8c6000, size 36864)

last unloaded kext at 605854771408: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f9b7df000, size 32768)

loaded kexts:

com.symantec.kext.SymAPComm 100.1f12

com.symantec.kext.ips 3.5.1f12

com.symantec.kext.ndcengine 1.0f2

com.symantec.kext.internetSecurity 5.2.1f12

com.apple.filesystems.cd9660 1.4.4

com.apple.iokit.SCSITaskUserClient 3.7.7

com.apple.driver.AppleUSBODD 3.7.1

com.apple.filesystems.afpfs 11.0

com.apple.nke.asp-tcp 8.0.0

com.apple.filesystems.smbfs 3.0.0

com.apple.driver.AudioAUUC 1.70

com.apple.driver.ApplePlatformEnabler 2.6.0d0

com.apple.driver.AGPM 110.20.22

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleTopCaseHIDEventDriver 86

com.apple.driver.AppleHSBluetoothDriver 86

com.apple.iokit.IOBluetoothSerialManager 4.4.3f4

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleMikeyDriver 272.51.3

com.apple.driver.AppleHDA 272.51.3

com.apple.driver.AppleGraphicsDevicePolicy 3.7.7

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.kext.AMDFramebuffer 1.4.0

com.apple.driver.pmtelemetry 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleIntelHD5000Graphics 10.1.2

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHV 1

com.apple.AMDRadeonX4000 1.4.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.3f4

com.apple.driver.AppleThunderboltIP 3.0.8

com.apple.driver.AppleIntelFramebufferAzul 10.1.2

com.apple.driver.AppleSMCLMU 208

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.kext.AMD7000Controller 1.4.0

com.apple.driver.AppleMCCSControl 1.2.13

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 38

com.apple.iokit.IOAHCIBlockStorage 2.8.5

com.apple.driver.AirPort.Brcm4360 1020.17.1a1

com.apple.driver.AppleSDXC 1.7.0

com.apple.driver.AppleAHCIPort 3.1.8

com.apple.iokit.AppleBCM5701Ethernet 10.1.12

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleACPIButtons 4.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 4.0

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 163

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7

com.apple.iokit.IOBDStorageFamily 1.8

com.apple.iokit.IODVDStorageFamily 1.8

com.apple.iokit.IOCDStorageFamily 1.8

com.apple.iokit.IOUSBMassStorageDriver 1.0.0

com.apple.security.SecureRemotePassword 1.0

com.apple.kext.triggers 1.0

com.apple.driver.AppleMultitouchDriver 304.10

com.apple.driver.AppleHIDTransport 5

com.apple.driver.IOBluetoothHIDDriver 4.4.3f4

com.apple.iokit.IOSerialFamily 11

com.apple.driver.DspFuncLib 272.51.3

com.apple.kext.OSvKernDSPLib 525

com.apple.iokit.IOSurface 108.0.1

com.apple.driver.CoreCaptureResponder 1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.3f4

com.apple.iokit.IOBluetoothFamily 4.4.3f4

com.apple.driver.AppleGraphicsControl 3.12.6

com.apple.driver.AppleThunderboltEDMSink 4.1.1

com.apple.iokit.IOAcceleratorFamily2 205.1

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.AppleHDAController 272.51.3

com.apple.iokit.IOHDAFamily 272.51.3

com.apple.iokit.IOAudioFamily 204.3

com.apple.vecLib.kext 1.2.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d7

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.kext.AMDSupport 1.4.0

com.apple.AppleGraphicsDeviceControl 3.12.6

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.14d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7

com.apple.driver.AppleHIDKeyboard 181

com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1

com.apple.driver.usb.AppleUSBHub 1.0.1

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1

com.apple.driver.AppleThunderboltDPInAdapter 4.1.3

com.apple.driver.AppleThunderboltDPOutAdapter 4.1.3

com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 4.0.4

com.apple.iokit.IOThunderboltFamily 5.1.0

com.apple.iokit.IO80211Family 1110.26

com.apple.driver.corecapture 1.0.4

com.apple.iokit.IOAHCIFamily 2.8.1

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1

com.apple.driver.usb.AppleUSBXHCI 1.0.1

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOUSBHostFamily 1.0.1

com.apple.driver.AppleUSBHostMergeProperties 1.0.1

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 417.2

com.apple.iokit.IOStorageFamily 2.1

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 4.0

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

Model: iMac15,1, BootROM IM151.0207.B05, 4 processors, Intel Core i5, 3.3 GHz, 32 GB, SMC 2.22f16

Graphics: AMD Radeon R9 M290, AMD Radeon R9 M290, PCIe, 2048 MB

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453220

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453220

Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x435438473353313630424D2E4D3136464E00

Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1600 MHz, 0x859B, 0x435438473353313630424D2E4D3136464E00

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x142), Broadcom BCM43xx 1.0 (7.21.94.136.1a1)

Bluetooth: Version 4.4.3f4 16616, 3 services, 27 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: APPLE HDD ST1000DM003, 1 TB

USB Device: USB 3.0 Bus

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: FaceTime HD Camera (Built-in)

USB Device: SAMSUNG_Android

USB Device: Intuos5 touch M

USB Device: Keyboard Hub

USB Device: Apple Keyboard

Thunderbolt Bus: iMac, Apple Inc., 26.1

Any help would be appreciated.

Posted on May 3, 2016 5:43 AM

Reply

Answer 1

May 3, 2016 6:54 AM in response to kobayashi maru

Two ideas for you to try.

1) Reinstalling OS X: *Backup just in case something goes wrong* Reinstalling OS X Should install 'Around' your current system. This means your personal files [should] go untouched. It will just repair system files. If this works, it was only a software issue, and you should be good to go.

If for some reason, OS X will not install, you could have a hardware issue. This was happening to me, turns out it was only a bad HDD Bracket.

2) if unable to install OS X or it does not help, I would take it in to Apple where they can run diagnostics on it.

Cheers,
Adam

Reply

Answer 2

Allan Jones

Level 9

68,678 points

May 3, 2016 7:02 AM in response to kobayashi maru

Uninstall Symantec. It is a terrible product for Macs, pitched to people who switch from Window who have been brainwashed into thinking no computer can work at all without steaming piles of third-party utilities.

Reply

Answer 3

Macology

Level 2

438 points

May 3, 2016 7:19 AM in response to kobayashi maru

Kernel panics are the result of hardware failures or issues with third-party installed software. When it comes to faulty hardware, RAM is most often the culprit. To check the stability of your RAM modules, run the Apple Diagnostic Tool. Here are the instructions on how to do so.

Disconnect all external devices except the keyboard, mouse, display, and speakers. If you have an Ethernet cable or external DVD drive, disconnect it.
Choose Apple menu > Restart, then hold down the D key while the Mac restarts.Apple Diagnostics starts automatically. When Apple Diagnostics is finished, it lists any problems it finds. (The reference code is for use by Apple Support.)

OS X Yosemite: Use Apple Diagnostics or Apple Hardware Test

As far as installed software, that can be a bit more daunting to test. The best practice is to take stock of whatever was running at the time of the kernel panic and uninstall it. If the kernel panic keeps happening, uninstall your other third party apps. Reinstall apps one at a time and run them in order to isolate the possible culrpit. In general, anti-virus software, such as the Symantec software you have installed, tends to cause problems on Mac more so than actually help. So uninstalling that application suite may resolve your issue, assuming that a hardware issue isn't responsible for the kernel panic.

Best of luck

Reply