-
All replies
-
Helpful answers
-
May 4, 2016 1:51 PM in response to alistairfromhorshamby sterling r,Hi there Alistair,
It sounds like bluetooth isnt working initially on your computer when you turn it on until you plug in a USB keyboard and mouse and restart it. I would reset your SMC then your PRAM in that order:
Reset the System Management Controller (SMC) on your Mac
Then:
If the issue persists then I would boot to safe mode to clear some system level caches, and verify the disk as well as repair it if needed:
Try safe mode if your Mac doesn‘t finish starting up
Follow these steps to start up into safe mode.
- Start or restart your Mac.
- Immediately after you hear the startup sound, press and hold the Shift key.
- Release the Shift key when you see the Apple logo appear on the screen.
After the Apple logo appears, it might take longer than usual to reach the login screen or your desktop. This is because your Mac performs a directory check of your startup disk as part of safe mode.
To leave safe mode, restart your computer without pressing any keys during startup.
Once you log into safe mode restart as normal and test it all out again. Thank you for using Apple Support Communities, all the best!
-
May 31, 2016 8:59 AM in response to sterling rby alistairfromhorsham,Hi,
I've just tried this and it didn't work?
any other ideas?
thanks ali
-
May 31, 2016 9:12 AM in response to alistairfromhorshamby Luis Sequeira1,I would expect the steps described by sterling to solve the issue.
You may want to download the 10.11.5 Combo Update and apply it.
Download OS X El Capitan 10.11.5 Combo Update - Apple Support
-
May 31, 2016 10:00 AM in response to alistairfromhorshamby Eric Root,If your wireless or USB keyboard doesn't work
Keyboard/Mouse – Troubleshooting Wireless
Bluetooth devices become unresponsive
Bluetooth Interference Sources
Bluetooth Interference Sources (2)
If your Wi-Fi is capable of generating a 5 GHz signal, try that.
