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Windows 7 QT 7.7.9 says it need a new codec to play inported iPhone MOV files! Which one?? It does play if I ignore this message.

QuickTime balks when I try to launch a MOV video file importer from an iPhone 5S, asking that I install a new codec to play this type of file. It offers me a link that takes me to a list of 9 3rd party products an no clue as to which would solve the problem. Oddly, if I ignore this message. QT opens the file and plays it. How do I get rid of that message?

iPhone 5s, iOS 9.3.1, Windows 7 QT 7.7.9

Posted on May 3, 2016 10:57 AM

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Windows 7 QT 7.7.9 says it need a new codec to play inported iPhone MOV files! Which one?? It does play if I ignore this message.

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