Q: Syncing Problem

I recently updated my iTunes to version iOS 9.3.1, I now am unable to sync my iPhone 6s. Every time I try, a window pops up and says "the iPhone could not be synced because the sync session failed to start". I've tried a few suggestions posted on here but nothing seems to work. Are there any specific problems that have to do with PCs and the new update?

iPhone 6s, iOS 9.3.1, Sync failure

Posted on May 3, 2016 12:46 PM

I have this question too

Q: Syncing Problem

All replies

Helpful answers

by Carolyn Samit,

Carolyn Samit May 3, 2016 1:22 PM in response to ellie404
Level 10 (124,577 points)

Apple Music

May 3, 2016 1:22 PM in response to ellie404

On your computer check for iTunes for Windows updates > Gethe latest version of iTunes

Outdated iTunes software may be the reason why you can't sync your iPhone.

Just so you are aware, your iPhone runs iOS 9.3.1.

An iPhone 6s requires a computer running Windows 7 or later > http://www.apple.com/iphone-6s/specs/
Reply options

Link to this post

by whappen'd?,

whappen'd? May 11, 2016 6:14 PM in response to Carolyn Samit
Level 1 (12 points)

Mac OS X

May 11, 2016 6:14 PM in response to Carolyn Samit

I have a vaguely similar problem. My iPhone SE running iOS9.3.1, when connected to my Mac running the newly upgraded iTunes 12.3.3.17, is not recognized by iTunes, so that I can do nothing with the SE that iTunes should allow, such as synching, backing up, etc. I fully suspect the new iTunes upgrade is at fault and that it was released inadequately tested, making me regret again having trusted Apple.
Reply options

Link to this post

Q: Syncing Problem

All replies Helpful answers

by Carolyn Samit,

by whappen'd?,

All replies

Helpful answers