iPhone 5 does not appear in Itunes on Windows 10 64-bit PC when connected, however is detected by Windows.

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iPhone 5 does not appear in Itunes on Windows 10 64-bit PC when connected, however is detected by Windows.

Hi all,

I'm trying to connect my iPhone 5 to iTunes on my Windows 10 64-bit PC, which I have successfully done before, however nothing is appearing within iTunes. Windows is detecting that the iPhone is connected, as it asks which action I want to take with the device. The iPhone asks whether I would like to 'Allow this device to access photos and videos?', then regardless of which option I chose, 'Allow' or 'Don't Allow', nothing changes or is recognised within iTunes. I have tried updating iTunes to the most recent version (12.3.3.17 as of 04/05/16) with no success, so I tried both completely uninstalling iTunes and re-installing it, along with resetting all settings on my iPhone, but still nothing. Trying to avoid doing a complete wipe and reset of my phone, it has had troubles syncing with this computer before (most recent sync would have been about a week ago).

I have also followed all steps from 'If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support', trying different cables and all USB ports (both type 2.0 & 3.0). The 'iTunes Wi-Fi Sync' does not come up with any options either (from within 'Settings' on my iPhone).

Thanks in advance for any help,

Matt

iPhone 5, Windows 10, 64-Bit, iTunes 12.3.3.17

Posted on May 3, 2016 7:09 PM

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Answer 1

turingtest2

Level 10

272,749 points

May 4, 2016 3:47 AM in response to matthewfromsydney123

If your iOS device isn't showing correctly in iTunes try the following:

Open Control Panel > Device Manager
Plug in your device
Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices, or as an MTB USB Device.
Right-click and select Update Driver Software...
Click Browse my computer for driver software
Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
Click Let me pick from a list of device drivers on my computer
Click Apple Mobile Device USB Driver
Click Next, then Close and exit Device Manager

For step 3 above, open the device manager. Expand any of these sections that are listed.

Universal Serial Bus Controllers
Imaging Devices
Portable Devices
Other Devices

Connect the device. You should hear the telltale sound of Windows device connection and one section should gain a new entry. That should be your device. It may not be labelled correctly at this stage. If you don't hear a noise suspect a damaged cable.

Or try If iTunes doesn‘t recognize your iPhone, iPad, or iPod - Apple Support

Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.

Or lastly try rolling back to the last build of iTunes that worked properly for you. See iTunes installers for download links. If you're rolling back from 12.3.3.17 to 12.3.2.35, for example, then you'll also need to roll back the database in the way described in Empty/corrupt iTunes library after upgrade/crash. The tip includes suggestions for reintroducing any recent purchases so at worst you lose a few playcounts and/or a recently created playlist.

tt2

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