As stated in the title, is there any else I can do to reset the questions or am I stuck with a account with no hope of changing the questions.
Should also add in that I don't remember any answer to the questions.
Apple Account-OTHER
If you are unable to prove the account is yours, then Apple will not reset the questions. There are generally other ways for them to verify your account if you don't remember the security questions. If you are unable to verify the information they have on file, then the account is not going to be reset.
If I can't verify through security questions then is it possible to request that the account be closed so I could use the email for a new one?
No. The email cannot be used again. Even if the account is deleted, the email will not be able to be used.
ssschmidt wrote:
No. The email cannot be used again. Even if the account is deleted, the email will not be able to be used.
This is not technically true. If the email address is removed by the Account Security Team, it can used again
Change your Apple ID - Apple Support
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You can change your Apple ID to any other email address you control, as long as it's not already in use as an Apple ID. If your email address ends with @icloud.com, @me.com, or @mac.com, you might not be able to change your Apple ID. You also won't see Change Email Address on your account page.
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You are correct if the owner of the ID changes the email address. But if the Account is closed, or deleted, it doesn't free up.
You must have personal experience with this issue. I have not heard of an account being "closed" - only rendered useless by changing to another email address - perhaps even johnnyappleseed@apple.com
how to reset security question
Apple Support unable to reset security questions
