Newsroom Update
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
😕 I have had an iPhone 3s, 4s, and a 5c and an iPhone 6 I have backed them up on iTunes and the cloud but it comes back saying that there are no records of me having those phones, oh I also had a Samsung 4 I think, but I have tons of pictures and and I bought a lot of ringtones but I can't get access to them, so if anyone can help me it would be greatly appreciated . PLEASE ME 😕
iOS 9.2.1
Hey there amyfromdubois,
I see that you are experiencing some issues and are not able to find your iOS device backups in iCloud and iTunes. I have some information for you that may explain why you are not seeing the backups for your older devices in iCloud, and it can be found below:
I can’t select an iCloud backup
There are several reasons that there might not be any available iCloud backups for your iOS device:
- You've never successfully made an iCloud backup of your device. Check instructions for making backups in iCloud.
- Your device is running an older version of iOS and needs to be updated.
- Your iCloud backup might have been created with a different Apple ID.
- You haven’t backed up in 180 days.
If you haven't backed up your iOS device to iCloud for 180 days or longer, Apple reserves the right to delete the backups associated with that device. Review the iCloud Terms and Conditions for more information.
If you need help restoring your device from an iCloud backup - Apple Support
https://support.apple.com/en-us/HT201418
For help finding your iTunes backups of these devices, see the information in this article as well:
Find and manage your iTunes backups - Apple Support
https://support.apple.com/en-us/HT204215
If you have found your iTunes backups of your iOS devices, but are unable to restore those backups to your device, this article will also provide some guidance:
If you need help restoring from an iTunes Backup - Apple Support
https://support.apple.com/en-us/HT204183
Thanks for coming to the Apple Support Communities!
Photos and Ring-Tones
