Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

this app can't run on your pc. to find a version for your pc, check with the software publisher.

hi, I have a new iPhone 6s, trying to backup to iTunes. I've downloaded latest version, but then it says

this app can't run on your pc. to find a version for your pc, check with the software publisher.

can anyone help please?

thanks

iPhone 6s, Windows 10

Posted on May 4, 2016 2:14 AM

Reply
2 replies

May 4, 2016 1:00 PM in response to annef6722

  1. Make sure Windows is fully up to date with Windows Update.
  2. Clear your browser's cache, then download iTunes from the Further information area of Troubleshooting issues with iTunes for Windows updates.
  3. Open your downloads folder and select the installer. Press Ctrl+C to copy.
  4. Right-click on an empty area of the folder or your desktop and click Paste shortcut.
  5. Right-click on the shortcut and click Properties.
  6. On the Compatibility tab choose Windows 7 and tick Run this program as an administrator.
  7. Click OK, then double-click the shortcut to run it.


If that doesn't work you could see if the next most recent version of iTunes will install, rather than the current one, or try the steps given at Install missing components to install each component of iTunes individually.


tt2

this app can't run on your pc. to find a version for your pc, check with the software publisher.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.