macbook freezes when using Safari

Question

macbook freezes when using Safari

Got a Macbook Pro (retina 13") from beginning of 2015 (bought it 6 months ago)

When I'm using Safari everything freezes. (Usually when I'm using Facebook & a stock market site) The action pad gets unclickable and the screen freezes.

The only thing that works to solve the problem is to hold the "power key" so the computer turns off. ( I don't get any crash report or anything like that).

Everything is updated. What could be the problem?

MacBook Pro with Retina display, OS X El Capitan (10.11.4), Early 2015

Posted on May 4, 2016 1:48 AM

Reply

Answer 1

Dec 3, 2017 9:53 PM in response to Linc Davis

Mr. Davis,

I have noticed over the years you keep showing to my search queries of support and I would not hesitate to say you are quite talented. Thank you for the years of unknown support to me.

To the above issue presented my console logs are similar and my issues different. I have absolutely had outsiders toying around in my machine and was being ddos'd in my LAN from my IoT devices now on their own router as is my server I speak of now. I have Fiber (G) using their router to segregate two of my routers so that Raspberries and Apples do not play together further.

I have SSH rules in place with keys, no root, no passwd if that makes any difference to any of this below.

I looked over the console logs and saw that upon boot that a trackpad was being setup. I do not have BT nor Wifi hardware connected so this was strange to me. I then searched for the error finding myself here reading this issue and similar console logs. I will send logs as you request so not to waste your time. I leave you with the ever fun Etre Check to start. I appreciate any help you can offer.

My Mess:

EtreCheck version: 3.4.6 (460)

Report generated 2017-12-03 23:24:33

Download EtreCheck from https://etrecheck.com

Runtime: 4:43

Performance: Good

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Other problem

Hardware Information:ⓘ

Mac mini Server (Mid 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

Mac mini - model: Macmini5,3

1 2 GHz Intel Core i7 (i7-2635QM) CPU: 4-core

16 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1333 MHz ok

BANK 1/DIMM0

8 GB DDR3 1333 MHz ok

Handoff/Airdrop2: not supported

Video Information:ⓘ

Intel HD Graphics 3000 - VRAM: 512 MB

DELL P1914S 1280 x 1024 @ 75 Hz

DELL U2312HM 1920 x 1080 @ 60 Hz

Disk Information:ⓘ

Disk information not found!

USB Information:ⓘ

USB20Bus

hub_device

USB 2.0 Hub [MTT]

MXTronics MXT USB Device

composite_device

Monster MONSTER DIGITAL

Logitech USB Receiver

Apple Computer, Inc. IR Receiver

USB20Bus

hub_device

JMicron USB to ATA/ATAPI bridge

Firewire Information:ⓘ

LaCie Rugged FW/USB 400mbit - 800mbit max

(disk2s1) <not mounted> [EFI]: 210 MB

El Capitian (disk2s2 - Journaled HFS+) / [Startup]: 639.28 GB (249.72 GB free)

(disk2s3) <not mounted> [Recovery]: 650 MB

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Virtual disks:ⓘ

CAPSULE (disk0s2 - Journaled HFS+) /Volumes/CAPSULE : 3.00 TB (1.93 TB free)

Physical disk: 001-1ER166 3.00 TB (1.93 TB free)

Untitled (disk1s1 - ExFAT) /Volumes/Untitled : 16.02 GB (16.02 GB free)

Physical disk: MONSTER DIGITAL 16.02 GB (16.02 GB free)

System Software:ⓘ

OS X El Capitan 10.11.6 (15G17023) - Time since boot: less than an hour

Configuration files:ⓘ

/etc/sudoers, File size 2294 but expected 2299

Gatekeeper:ⓘ

Mac App Store

Kernel Extensions:ⓘ

/Applications/ESET Cyber Security Pro.app

[loaded] com.eset.kext.esets-kac (6.5.432 - SDK 10.6) [Lookup]

[not loaded] com.eset.kext.esets-mac (6.5.432 - SDK 10.6) [Lookup]

[loaded] com.eset.kext.esets-pfw (6.5.432 - SDK 10.6) [Lookup]

/Library/Extensions

[not loaded] com.BlackBerry.driver.USBCDCNCM (1.0.14 - SDK 10.7) [Lookup]

[loaded] com.rim.driver.BlackBerryVirtualPrivateNetwork (1.0.18 - SDK 10.8) [Lookup]

[not loaded] tw.com.mct.MCTTrigger6USB (1.0 - SDK 10.9) [Lookup]

[loaded] tw.com.mct.Trigger5Core (2.3.4 - SDK 10.9) [Lookup]

/System/Library/Extensions

[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.97) [Lookup]

[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.97) [Lookup]

~/Documents/macOS High Sierra Patcher.app

[not loaded] com.parrotgeek.LegacyUSBEthernet (1.0) [Lookup]

[not loaded] com.parrotgeek.LegacyUSBInjector (1.0) [Lookup]

System Launch Agents:ⓘ

[not loaded] 8 Apple tasks

[loaded] 162 Apple tasks

[running] 69 Apple tasks

System Launch Daemons:ⓘ

[failed] com.apple.pfctl.plist (Apple, Inc. - installed 2016-07-08)

[not loaded] 46 Apple tasks

[loaded] 164 Apple tasks

[running] 80 Apple tasks

Launch Agents:ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-11-04) [Lookup]

[running] com.eset.esets_gui.plist (ESET, spol. s r.o. - installed 2017-11-03) [Lookup]

[running] com.rim.BBAlbumArtCacher.plist (Research in Motion Limited - installed 2013-06-25) [Lookup]

[running] com.rim.BBLaunchAgent.plist (? c583fbf8 ce1b018 - installed 2017-12-01) [Lookup]

[running] com.rim.PeerManager.plist (Research in Motion Limited - installed 2015-05-26) [Lookup]

[running] com.rim.blackberrylink.BlackBerry-Link-Helper-Agent.plist (? 85f34458 ef815663 - installed 2017-12-01) [Lookup]

Launch Daemons:ⓘ

[loaded] com.barebones.authd.plist (Bare Bones Software, Inc. - installed 2017-10-26) [Lookup]

[running] com.eset.esets_daemon.plist (ESET, spol. s r.o. - installed 2017-11-03) [Lookup]

[loaded] com.mac.adg.SquidMan.plist (Anthony Gray - installed 2017-10-23) [Lookup]

[running] com.rim.BBDaemon.plist (BlackBerry Limited - installed 2015-03-11) [Lookup]

[not loaded] com.rim.nkehelper.plist (Apple, Inc. - installed 2017-10-25)

[running] com.rim.tunmgr.plist (Research in Motion Limited - installed 2015-05-26) [Lookup]

[loaded] tw.com.mct.TriggerDriver.plist (Phillip Jordan - installed 2017-01-23) [Lookup]

User Launch Agents:ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-11-05) [Lookup]

[not loaded] com.apple.serveralertproxy.plist (? 0 ? - installed (null))

[failed] com.google.keystone.agent.plist (Google, Inc. - installed 2017-11-13) [Lookup]

User Login Items:ⓘ

iTunesHelper Application (? 0 - installed 2017-10-31)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

MenuMetersApp Application

(/Library/PreferencePanes/MenuMeters.prefPane/Contents/Resources/MenuMetersApp. app)

Internet Plug-ins:ⓘ

Default Browser: 601 (installed 2016-07-08)

AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (installed 2017-11-04) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-11-01)

3rd Party Preference Panes:ⓘ

MenuMeters (installed 2017-08-09) [Lookup]

Time Machine:ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

El Capitian: Disk size: 639.28 GB Disk used: 389.56 GB

Destinations:

CAPSULE [Local]

Total size: 3.00 TB

Total number of backups: 45

Oldest backup: 6/19/17, 7:06 AM

Last backup: 7/17/17, 9:52 PM

Size of backup disk: Excellent

Backup size 3.00 TB > (Disk size 639.28 GB X 3)

Top Processes by CPU:ⓘ

48% esets_daemon

32% esets_gui

8% Terminal

8% WindowServer

4% kernel_task

Top Processes by Memory:ⓘ

1.13 GB kernel_task

485 MB softwareupdated

249 MB com.apple.WebKit.WebContent

156 MB esets_daemon

131 MB mds_stores

Top Processes by Energy Use:ⓘ

50.26 esets_daemon

34.80 Terminal

27.84 esets_gui

12.94 WindowServer

Virtual Memory Information:ⓘ

11.99 GB Available RAM

8.78 GB Free RAM

4.01 GB Used RAM

3.20 GB Cached files

0 B Swap Used

Software installs (last 30 days):ⓘ

Encrypto: 1.3.1 (installed 2017-11-07)

Lockdown: 1.0 (installed 2017-11-07)

Simple Antnotes: 1.6.1 (installed 2017-11-07) <----- Deleted

Decompressor: 1.1 (installed 2017-11-07)

Who's On My WiFi: 1.1.2 (installed 2017-11-07)

HideMe VPN: 1.1.0 (installed 2017-11-07) <--- Deleted

SD Card Formatter 5.0.0: (installed 2017-11-19)

BlackBerry Desktop Software: (installed 2017-12-01) <--Deleted

BlackBerry 10 Desktop Software: (installed 2017-12-01) <---- Deleted

Install information may not be complete.

Diagnostics Events (last 3 days for minor events):ⓘ

2017-12-03 23:04:24 aslmanager Crash [Open]

2017-12-03 22:58:15 Last shutdown cause: 0 - Power loss

2017-12-02 11:37:41 Simple Antnotes.app Crash [Open] <---- Deleted

Cause: objc_msgSend() selector name: release

2017-12-02 08:36:22 Adobe Photoshop CC 2015.app Crash [Open]

2017-12-01 21:04:13 BlackBerry Link.app Hang [Open] <----Deleted

2017-11-18 07:34:32 Kernel Panic [Open] [Details]

3rd Party Kernel Extensions: None

Reply

Answer 2

thunderzzz

Level 6

8,452 points

May 4, 2016 1:50 AM in response to WiillySpringsteen

Run this test and post its results here.

http://www.etresoft.com/etrecheck

Reply

Answer 3

May 4, 2016 2:30 AM in response to thunderzzz

EtreCheck version: 2.9.12 (265)

Report generated 2016-05-04 11:26:32

Download EtreCheck from https://etrecheck.com

Runtime 1:33

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Apps are crashing

Description:

Mac freezes & action pad gets unclickable when using Safari

Hardware Information:ⓘ

MacBook Pro (Retina, 13-inch, Early 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro12,1

1 2,7 GHz Intel Core i5 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1867 MHz ok

BANK 1/DIMM0

4 GB DDR3 1867 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 99

Video Information:ⓘ

Intel Iris Graphics 6100

Color LCD 2560 x 1600

System Software:ⓘ

OS X El Capitan 10.11.4 (15E65) - Time since boot: about one hour

Disk Information:ⓘ

APPLE SSD SM0128G disk0 : (121,33 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 120.11 GB (83.99 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 120.47 GB Online

USB Information:ⓘ

Broadcom Corp. Bluetooth USB Host Controller

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper:ⓘ

Mac App Store and identified developers

System Launch Agents:ⓘ

[not loaded] 7 Apple tasks

[loaded] 156 Apple tasks

[running] 75 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 46 Apple tasks

[loaded] 156 Apple tasks

[running] 86 Apple tasks

Launch Agents:ⓘ

[loaded] com.google.keystone.agent.plist (2016-04-23) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2016-01-17) [Support]

Launch Daemons:ⓘ

[failed] com.adobe.fpsaud.plist (2016-04-16) [Support]

[loaded] com.google.keystone.daemon.plist (2016-04-23) [Support]

[loaded] com.oracle.JavaInstallHelper.plist (2016-04-12) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2016-01-17) [Support]

User Launch Agents:ⓘ

[running] com.spotify.webhelper.plist (2016-05-04) [Support]

User Login Items:ⓘ

iTunesHelper Program (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Spotify Program Hidden (/Applications/Spotify.app)

Other Apps:ⓘ

[loaded] 401 Apple tasks

[running] 179 Apple tasks

Internet Plug-ins:ⓘ

FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-22) [Support]

QuickTime Plugin: 7.7.3 (2016-04-10)

Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-22) [Support]

Default Browser: 601 - SDK 10.11 (2016-04-10)

Google Earth Web Plug-in: 7.1 (2016-04-20) [Support]

Silverlight: 5.1.41212.0 - SDK 10.6 (2016-04-20) [Support]

JavaAppletPlugin: Java 8 Update 73 build 02 (2016-02-09) Check version

Safari Extensions:ⓘ

AdBlock - BetaFish, Inc. - https://getadblock.com (2016-04-14)

3rd Party Preference Panes:ⓘ

Flash Player (2016-04-16) [Support]

Java (2016-02-09) [Support]

Time Machine:ⓘ

Time Machine not configured!

Top Processes by CPU:ⓘ

4% WindowServer

2% fontd

2% kernel_task

0% com.apple.WebKit.WebContent(5)

0% cloudpaird

Top Processes by Memory:ⓘ

1.30 GB com.apple.WebKit.WebContent(5)

857 MB kernel_task

352 MB Safari

147 MB mds_stores

147 MB Pages

Virtual Memory Information:ⓘ

1.94 GB Free RAM

6.06 GB Used RAM (1.40 GB Cached)

0 B Swap Used

Diagnostics Information:ⓘ

May 4, 2016, 10:11:27 AM Self test - passed

Reply

Answer 4

Linc Davis

Level 10

209,541 points

May 4, 2016 6:22 AM in response to WiillySpringsteen

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Please launch the Console application in any one of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Step 1

For this step, the title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

In the top right corner of the Console window, there's a search box labeled Filter. Enter "BOOT_TIME" (without the quotes.)

Each message in the log begins with the date and time when it was entered. Select the BOOT_TIME log message that corresponds to the last boot time when you had the problem. Now clear the search box to reveal all messages. Select the ones logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.

If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.

When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Some private information, such as your name, may appear in the log. Anonymize before posting.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Step 2

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar.

There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A shutdown stall report has a name that ends in ".shutdownstall". Select the most recent of each, if any. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot. It's possible that none of these reports exists.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

When you post the log extract or the crash report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

Reply

Answer 5

May 4, 2016 7:50 AM in response to WiillySpringsteen

2016-05-04 10:10:04,406 apsd[73]: com.apple.message.domain: com.apple.apsd.15918893

com.apple.message.signature: 3rd Party

com.apple.message.signature2: Alert

com.apple.message.signature3: YES

com.apple.message.summarize: YES

SenderMachUUID: 19F33A96-40E4-390C-916B-E929C343482F

2016-05-04 10:10:16,178 Safari[10089]: com.apple.message.domain: com.apple.Safari.mediaLoaded

com.apple.message.signature: AVFoundation

com.apple.message.summarize: YES

SenderMachUUID: DD78AFED-0A65-3CA8-9BE8-0F3860A2B1F3

2016-05-04 10:11:30,550 airportd[56]: OSActivityID: 0x0000000000000268

com.apple.message.domain: com.apple.wifi.bluetooth_coex

com.apple.message.bandwidth_utilization: 0

com.apple.message.clamshell_mode: No

com.apple.message.sco_device_count: 0

com.apple.message.a2dp_device_count: 0

com.apple.message.desense_low_rssi: 0

com.apple.message.frequency_band: 2.4GHz

com.apple.message.per_chain_thermal_throttling: Off,Off,Off

com.apple.message.desense_high_rssi: 0

com.apple.message.per_chain_ack_policy: Off,Off,Off

com.apple.message.mode: Off

com.apple.message.per_chain_transmit_power_offset: 0,0,0

com.apple.message.desense: No

com.apple.message.per_chain_power: Off,Off,Off

SenderMachUUID: D1FCF015-F884-34A4-87C2-5D94E1EBC21D

2016-05-04 10:11:31,436 sandboxd[122]: com.apple.message.domain: com.apple.sandbox.system-policy-violation

com.apple.message.signature: ostraceutil System Policy: deny forbidden-link-priv

com.apple.message.signature2: ostraceutil

com.apple.message.signature3: ostraceutil ||| ??? (???)

com.apple.message.summarize: YES

com.apple.message.violation_body: ostraceutil System Policy: deny forbidden-link-priv

Process: ostraceutil [120]

Path: /usr/bin/ostraceutil

Load Address: 0x10192a000

Identifier: ostraceutil

Version: ??? (???)

Code Type: x86_64 (Native)

Parent Process: diagnosticd [119]

User ID: 0

Date/Time: 2016-05-04 10:11:30.328 +0200

OS Version: Mac OS X 10.11.4 (15E65)

Report Version: 8

Thread 0:

0 libsystem_kernel.dylib 0x00007fff84f1df42 link + 10

1 ostraceutil 0x000000010192c7c0

2 ostraceutil 0x000000010192c281

3 libdyld.dylib 0x00007fff9097f5ad start + 1

Binary Images:

0x10192a000 - 0x101932ffb ostraceutil (201.10.3) <76339c44-104e-3739-868b-2bd63b181839> /usr/bin/ostraceutil

0x7fff84f06000 - 0x7fff84f24ff7 libsystem_kernel.dylib (3248.40.184) <88c17b7f-1cd8-3979-a1a9-f7bdb4fce789> /usr/lib/system/libsystem_kernel.dylib

0x7fff9097c000 - 0x7fff9097fffb libdyld.dylib (360.21) <8390e026-f7de-3c32-9486-3dff6bd131b0> /usr/lib/system/libdyld.dylib

SenderMachUUID: F2654D3A-B82D-3C6A-AECA-5EAF610D318F

2016-05-04 10:11:31,565 sandboxd[122]: com.apple.message.domain: com.apple.sandbox.system-policy-violation

com.apple.message.signature: ostraceutil System Policy: deny forbidden-link-priv

com.apple.message.signature2: ostraceutil

com.apple.message.signature3: ostraceutil ||| ??? (???)

com.apple.message.summarize: YES

com.apple.message.violation_body: ostraceutil System Policy: deny forbidden-link-priv

Process: ostraceutil [120]

Path: /usr/bin/ostraceutil

Load Address: 0x10192a000

Identifier: ostraceutil

Version: ??? (???)

Code Type: x86_64 (Native)

Parent Process: diagnosticd [119]

User ID: 0

Date/Time: 2016-05-04 10:11:31.438 +0200

OS Version: Mac OS X 10.11.4 (15E65)

Report Version: 8

Thread 0:

0 libsystem_kernel.dylib 0x00007fff84f1df42 link + 10

1 ostraceutil 0x000000010192c7c0

2 ostraceutil 0x000000010192c281

3 libdyld.dylib 0x00007fff9097f5ad start + 1

Binary Images:

0x10192a000 - 0x101932ffb ostraceutil (201.10.3) <76339c44-104e-3739-868b-2bd63b181839> /usr/bin/ostraceutil

0x7fff84f06000 - 0x7fff84f24ff7 libsystem_kernel.dylib (3248.40.184) <88c17b7f-1cd8-3979-a1a9-f7bdb4fce789> /usr/lib/system/libsystem_kernel.dylib

0x7fff9097c000 - 0x7fff9097fffb libdyld.dylib (360.21) <8390e026-f7de-3c32-9486-3dff6bd131b0> /usr/lib/system/libdyld.dylib

SenderMachUUID: F2654D3A-B82D-3C6A-AECA-5EAF610D318F

2016-05-04 10:11:31,690 sandboxd[122]: com.apple.message.domain: com.apple.sandbox.system-policy-violation

com.apple.message.signature: ostraceutil System Policy: deny forbidden-link-priv

com.apple.message.signature2: ostraceutil

com.apple.message.signature3: ostraceutil ||| ??? (???)

com.apple.message.summarize: YES

com.apple.message.violation_body: ostraceutil System Policy: deny forbidden-link-priv

Process: ostraceutil [120]

Path: /usr/bin/ostraceutil

Load Address: 0x10192a000

Identifier: ostraceutil

Version: ??? (???)

Code Type: x86_64 (Native)

Parent Process: diagnosticd [119]

User ID: 0

Date/Time: 2016-05-04 10:11:31.581 +0200

OS Version: Mac OS X 10.11.4 (15E65)

Report Version: 8

Thread 0:

0 libsystem_kernel.dylib 0x00007fff84f1df42 link + 10

1 ostraceutil 0x000000010192c7c0

2 ostraceutil 0x000000010192c281

3 libdyld.dylib 0x00007fff9097f5ad start + 1

Binary Images:

0x10192a000 - 0x101932ffb ostraceutil (201.10.3) <76339c44-104e-3739-868b-2bd63b181839> /usr/bin/ostraceutil

0x7fff84f06000 - 0x7fff84f24ff7 libsystem_kernel.dylib (3248.40.184) <88c17b7f-1cd8-3979-a1a9-f7bdb4fce789> /usr/lib/system/libsystem_kernel.dylib

0x7fff9097c000 - 0x7fff9097fffb libdyld.dylib (360.21) <8390e026-f7de-3c32-9486-3dff6bd131b0> /usr/lib/system/libdyld.dylib

SenderMachUUID: F2654D3A-B82D-3C6A-AECA-5EAF610D318F

2016-05-04 10:11:31,755 sandboxd[122]: com.apple.message.domain: com.apple.sandbox.system-policy-violation

com.apple.message.signature: ostraceutil System Policy: deny forbidden-link-priv

com.apple.message.signature2: ostraceutil

com.apple.message.signature3: ostraceutil ||| ??? (???)

com.apple.message.summarize: YES

com.apple.message.violation_body: ostraceutil System Policy: deny forbidden-link-priv

Process: ostraceutil [120]

Path: /usr/bin/ostraceutil

Load Address: 0x10192a000

Identifier: ostraceutil

Version: ??? (???)

Code Type: x86_64 (Native)

Parent Process: diagnosticd [119]

User ID: 0

Date/Time: 2016-05-04 10:11:31.691 +0200

OS Version: Mac OS X 10.11.4 (15E65)

Report Version: 8

Thread 0:

0 libsystem_kernel.dylib 0x00007fff84f1df42 link + 10

1 ostraceutil 0x000000010192c7c0

2 ostraceutil 0x000000010192c281

3 libdyld.dylib 0x00007fff9097f5ad start + 1

Binary Images:

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0x7fff84f06000 - 0x7fff84f24ff7 libsystem_kernel.dylib (3248.40.184) <88c17b7f-1cd8-3979-a1a9-f7bdb4fce789> /usr/lib/system/libsystem_kernel.dylib

0x7fff9097c000 - 0x7fff9097fffb libdyld.dylib (360.21) <8390e026-f7de-3c32-9486-3dff6bd131b0> /usr/lib/system/libdyld.dylib

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Reply

Answer 6

Linc Davis

Level 10

209,541 points

May 4, 2016 7:56 AM in response to WiillySpringsteen

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

The test works on OS X 10.8 ("Mountain Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

2. If you don't already have a current backup, please back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

In this case, however, there are ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone who understands the code can verify what it does.

You may not be able to understand the script yourself. But variations of it have been posted on this website many times over a period of years. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

4. Here's a general summary of what you need to do, if you choose to proceed:

☞ Copy the text of a particular web page (not this one) to the Clipboard.

☞ Paste into the window of another application.

☞ Wait for the test to run. It usually takes a few minutes.

☞ Paste the results, which will have been copied automatically, back into a reply on this page.

These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is intermittently slow, run the test during a slowdown.

You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual before running it. If you can only test in safe mode, do that.

6. If you have more than one user, and only one user is affected by the problem,, and the affected user is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

7. Load this linked web page (on the website "Pastebin.") Press the key combination command-A to select all the text, then copy it to the Clipboard by pressing command-C.

8. Launch the built-in Terminal application in any one of the following ways:

☞ Enter the first few letters of its name ("Terminal") into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

If the test is taking much longer than usual to run because the computer is very slow, you might be prompted for your password a second time. The authorization that you grant by entering it expires automatically after five minutes.

If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

Test started

Part 1 of 4 done at: … sec
…
Part 4 of 4 done at: … sec

The test results are on the Clipboard.

Please close this window.

The intervals between parts won't be exactly equal, but they give a rough indication of progress.

Wait for the final message "Please close this window" to appear—again, usually within a few minutes. If you don't see that message within about 30 minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it. Then go to the next step. You'll have incomplete results, but still something.

In order to get results, the test must either be allowed to complete or else manually stopped as above. If you close the Terminal window while the test is still running, the partial results won't be saved.

11. When the test is complete, or if you stopped it manually, quit Terminal. The results will have been saved to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "close this window" message. Please wait for it and try again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

12. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the software that runs this website. Please post the test results on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

13. When you're done with the test, it's gone. There is nothing to uninstall or clean up.

14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

15. The linked UNIX shell script bears a notice of copyright. Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

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