Q: No purchased music in my iCloud Library

Hi Everyone. I think I goofed up big time and could do with some help.

I wanted to kind of start again with my Apple Music library so decided to foolishly clear my iCloud Library. Now I have a massive problem in that none of my extensive purchased music collection shows up in the cloud library at all.

I can see all of the purchases if I turn off the iCloud Library - but I really want to switch this on so that I can have Apple Music and my own purchases showing up in the same library again.

Is there anything I can do to re-populate my library >

iPhone 6, iOS 9.3.1

Posted on May 4, 2016 3:13 AM

I have this question too

Q: No purchased music in my iCloud Library

All replies

Helpful answers

by judysings,

judysings May 5, 2016 9:37 AM in response to patrickfromorpington
Community Specialists

May 5, 2016 9:37 AM in response to patrickfromorpington

Hi patrickfromorpington,
I understand you are not seeing your music purchases in your iCloud Music Library. You mentioned that you turned off iCloud Music Library. What happened when you turned it back on?
Sync Apple Music across your iPhone, iPad, iPod touch and computer

Take care,
Reply options

Link to this post

by patrickfromorpington,

patrickfromorpington May 6, 2016 1:25 AM in response to judysings
Level 1 (4 points)

Apple Music

May 6, 2016 1:25 AM in response to judysings

Hi,

When I turned iCloud Library back on, there was nothing in it at all.

I am able to add Apple Music songs back in, but the only way I can now see my purchased songs is if I switch the iCloud Library off.
Reply options

Link to this post

by judysings,

judysings May 9, 2016 8:53 AM in response to patrickfromorpington
Community Specialists

May 9, 2016 8:53 AM in response to patrickfromorpington

Hi patrickfromorpington,

Thanks for sharing your update. At this point it would be helpful for one of our online technical advisors to help you get to the bottom of this. They will have the tools to share your computer screen and walk you through the settings in iTunes and on your iPhone to re-populate your iCloud Libary. Click on the link below to initiate that support:
https://getsupport.apple.com/GetproductgroupList.action

Take care,
Reply options

Link to this post

Q: No purchased music in my iCloud Library

All replies Helpful answers

by judysings,

by patrickfromorpington,

by judysings,

All replies

Helpful answers