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User profile for user: strythall1
strythall1 Author
User level: Level 1
4 points

FaceTime and iMessage will not activate on macbook

When trying to login into FaceTime or iMessage I get an activation error. (If I provide the wrong password then I get a different error). The same credentials work well on my macbook air, iPhone and iPad but not my macbook pro. I have checked the system time and timezone and these are good. I've tried an SMC reset.


I've tried the Apple Support chatline but they were no good. Anyone with any good ideas?


The console messages are copied below.



04/05/2016 14:06:57.342 akd[483]: success

04/05/2016 14:06:58.601 akd[483]: success

04/05/2016 14:06:59.108 accountsd[462]: AIDA Notification plugin running

04/05/2016 14:06:59.425 accountsd[462]: AIDA Notification plugin running

04/05/2016 14:06:59.427 imagent[448]: [Warning] IMDAccountController: Could not find a service for string: (null)

04/05/2016 14:06:59.427 imagent[448]: [Warning] IMDAccountController: Could not find a service for string: (null)

04/05/2016 14:06:59.432 FaceTime[66420]: [Warning] Attempting to delete a non iMessage account IMAccount: 0x7f8740d08630 [ID: 79474FF6-599F-47C5-95AB-1B320349B481 Service: IMService[FaceTime] Login: (null) Active: NO LoginStatus: Offline]

04/05/2016 14:06:59.446 identityservicesd[412]: <IMMacNotificationCenterManager: 0x7fa3e1624790>: NC Disabled: NO

04/05/2016 14:06:59.450 identityservicesd[412]: <IMMacNotificationCenterManager: 0x7fa3e1624790>: DND Enabled: NO

04/05/2016 14:06:59.450 identityservicesd[412]: <IMMacNotificationCenterManager: 0x7fa3e1624790>: Updating enabled: YES (Topics: (

"com.apple.private.ids"

))

04/05/2016 14:06:59.810 msi[65]: [error] Could not write packet: Device not configured

04/05/2016 14:07:00.599 AddressBookSourceSync[66434]: [CardDAVPlugin-ERROR] error retrieving image for url:https://steve_trythall%40mentor.com@p01-contacts.icloud.com/1357860752/wcs/01d01 d227c1eb56aa7e7ed4506d775b6a0b546aca4//steve_trythall%40mentor.com@p01-contacts.icloud.com/1357860752/wcs/01d01d227c1eb56aa7e7ed4506d775b6a0b546aca4 Error Domain=CoreDAVHTTPStatusErrorDomain Code=404 "(null)" UserInfo={CoreDAVHTTPHeaders=<CFBasicHash 0x7f95f3f83c40 [0x7fff71d0a440]>{type = immutable dict, count = 14,

entries =>

0 : Retry-After = 10800

3 : X-Apple-Request-UUID = <CFString 0x7f95f3e75f90 [0x7fff71d0a440]>{contents = "d2fdd18a-2299-4128-8537-71db1360e083"}

5 : Via = <CFString 0x7f95f3e85b30 [0x7fff71d0a440]>{contents = "icloudedge:fr02p00ic-ztde011017:7401:16C16:Frankfurt"}

6 : Server = <CFString 0x7f95f3e667d0 [0x7fff71d0a440]>{contents = "AppleHttpServer/1.9.12/0643601"}

8 : access-control-expose-headers = <CFString 0x7f95f3e84b60 [0x7fff71d0a440]>{contents = "X-Apple-Request-UUID, Via"}

9 : X-Apple-Jingle-Correlation-Key = <CFString 0x7f95f3e599b0 [0x7fff71d0a440]>{contents = "2L65DCRCTFASRBJXOHNRGYHAQM"}

12 : X-Responding-Instance = <CFString 0x7f95f3e49540 [0x7fff71d0a440]>{contents = "carddav:10100501:st11p01me-carddav005:8001:16C53:f6b399d"}

13 : Date = <CFString 0x7f95f3e85bc0 [0x7fff71d0a440]>{contents = "Wed, 04 May 2016 13:07:00 GMT"}

15 : Strict-Transport-Security = <CFString 0x7fff71cb1ac0 [0x7fff71d0a440]>{contents = "max-age=31536000; includeSubDomains"}

16 : Content-Length = 0

17 : Connection = <CFString 0x7fff71c63ea0 [0x7fff71d0a440]>{contents = "keep-alive"}

18 : X-Apple-Xrail = false

20 : apple-tk = false

22 : apple-seq = 0

}

}

04/05/2016 14:07:02.276 accountsd[462]: [Warning] Unhandled server key: alert

04/05/2016 14:07:02.374 accountsd[462]: [Warning] Unhandled server key: alert

04/05/2016 14:07:02.465 accountsd[462]: [Warning] Unhandled server key: alert

04/05/2016 14:07:02.553 accountsd[462]: [Warning] Unhandled server key: alert

04/05/2016 14:07:02.837 msi[65]: [error] Could not write packet: Device not configured

04/05/2016 14:07:02.837 msi[65]: [error] LldpTransmit could not send packet 0180c200000e4ebfde23c25c88cc02120502fe800000000000004cbfdefffe23c25c0407034ebfd e23c25c060200790e0400000000fe0900120f010000000000fe070012bb01002701fe0f0012bb074 d534920342e312e312e30fe180012bb0a47656e65726963204d534920506c6174666f726d0805617 7646c300000

04/05/2016 14:07:02.898 accountsd[462]: AIDA Notification plugin running

04/05/2016 14:07:03.031 accountsd[462]: AIDA Notification plugin running

04/05/2016 14:07:03.163 accountsd[462]: AIDA Notification plugin running

04/05/2016 14:07:03.307 accountsd[462]: AIDA Notification plugin running

04/05/2016 14:07:03.358 accountsd[462]: AIDA Notification plugin running

04/05/2016 14:07:03.952 AddressBookSourceSync[66434]: [CardDAVPlugin-ERROR] error retrieving image for url:https://steve_trythall%40mentor.com@p01-contacts.icloud.com/1357860752/wcs/01d01 d227c1eb56aa7e7ed4506d775b6a0b546aca4//steve_trythall%40mentor.com@p01-contacts.icloud.com/1357860752/wcs/01d01d227c1eb56aa7e7ed4506d775b6a0b546aca4 Error Domain=CoreDAVHTTPStatusErrorDomain Code=404 "(null)" UserInfo={CoreDAVHTTPHeaders=<CFBasicHash 0x7f95f3c72ab0 [0x7fff71d0a440]>{type = immutable dict, count = 14,

entries =>

0 : Retry-After = 10800

3 : X-Apple-Request-UUID = <CFString 0x7f95f3dd6000 [0x7fff71d0a440]>{contents = "6181b5fd-2c4d-4d95-9f29-9269eab6cecc"}

5 : Via = <CFString 0x7f95f6473ec0 [0x7fff71d0a440]>{contents = "icloudedge:fr02p00ic-ztde011017:7401:16C16:Frankfurt"}

6 : Server = <CFString 0x7f95f600a540 [0x7fff71d0a440]>{contents = "AppleHttpServer/1.9.12/0643601"}

8 : access-control-expose-headers = <CFString 0x7f95f3ddf290 [0x7fff71d0a440]>{contents = "X-Apple-Request-UUID, Via"}

9 : X-Apple-Jingle-Correlation-Key = <CFString 0x7f95f6010cc0 [0x7fff71d0a440]>{contents = "MGA3L7JMJVGZLHZJSJU6VNWOZQ"}

12 : X-Responding-Instance = <CFString 0x7f95f64739d0 [0x7fff71d0a440]>{contents = "carddav:10100601:st11p01me-carddav006:8001:16C53:f6b399d"}

13 : Date = <CFString 0x7f95f600a450 [0x7fff71d0a440]>{contents = "Wed, 04 May 2016 13:07:03 GMT"}

15 : Strict-Transport-Security = <CFString 0x7fff71cb1ac0 [0x7fff71d0a440]>{contents = "max-age=31536000; includeSubDomains"}

16 : Content-Length = 0

17 : Connection = <CFString 0x7fff71c63ea0 [0x7fff71d0a440]>{contents = "keep-alive"}

18 : X-Apple-Xrail = false

20 : apple-tk = false

22 : apple-seq = 0

}

}

04/05/2016 14:07:04.154 accountsd[462]: AIDA Notification plugin running

04/05/2016 14:07:05.884 msi[65]: [error] Could not write packet: Device not configured

04/05/2016 14:07:05.884 msi[65]: [error] LldpTransmit could not send packet 0180c200000e06109fcfdb6788cc0205067032703004070306109fcfdb67060200790e040000000 0fe0900120f010000000000fe070012bb01002701fe0f0012bb074d534920342e312e312e30fe180 012bb0a47656e65726963204d534920506c6174666f726d0804703270300000

04/05/2016 14:07:06.883 msi[65]: [error] Could not write packet: Device not configured

04/05/2016 14:07:07.939 identityservicesd[412]: [Warning] *** Bad Request From Server ***

04/05/2016 14:07:08.198 FaceTime[66420]: CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.

04/05/2016 14:07:08.244 accountsd[462]: AIDA Notification plugin running

04/05/2016 14:07:08.426 accountsd[462]: AIDA Notification plugin running

04/05/2016 14:07:08.634 accountsd[462]: AIDA Notification plugin running

04/05/2016 14:07:08.635 identityservicesd[412]: [Warning] Registration failed for Registration info (0x7fa3e161eec0): [Registered: NO] [Type: AppleID] [Device Name: (null)] [Service Type: Calling] [Env: (null)] [Main ID: xxx] [Phone Number: xxx] [AppleID: xxx] [UserID: E:xxx] [C2K: NO] [Push Token: <4d6c2574 bbeb0465 27dd7d9e 9765fc88 f975ab4e bdb81d99 d729cc3d 3818a0b9>] [Region ID: (null)] [Base Number: (null)] [URIs: ()] [Candidates: ()] [Auth Cert: 0x0] [Reg Cert: 0x0] [Profile ID: D:1357860752] [Auth User ID: (null)] [Heartbeat Date: (null)] (Error: 9)

04/05/2016 14:07:08.635 identityservicesd[412]: [Warning] Registration failed for Registration info (0x7fa3e161eec0): [Registered: NO] [Type: AppleID] [Device Name: (null)] [Service Type: Calling] [Env: (null)] [Main ID: xxx] [Phone Number: xxx] [AppleID: xxx] [UserID: E:xxx] [C2K: NO] [Push Token: <4d6c2574 bbeb0465 27dd7d9e 9765fc88 f975ab4e bdb81d99 d729cc3d 3818a0b9>] [Region ID: (null)] [Base Number: (null)] [URIs: ()] [Candidates: ()] [Auth Cert: 0x0] [Reg Cert: 0x0] [Profile ID: D:1357860752] [Auth User ID: (null)] [Heartbeat Date: (null)] (Error: 9)

04/05/2016 14:07:08.636 identityservicesd[412]: [Warning] Failed, server error => Disabling service

04/05/2016 14:07:08.636 identityservicesd[412]: [Warning] Failed, server error => Disabling service

04/05/2016 14:07:08.636 identityservicesd[412]: [Warning] Needs deletion: NO (Registration info (0x7fa3e161eec0): [Registered: NO] [Type: AppleID] [Device Name: (null)] [Service Type: Calling] [Env: (null)] [Main ID: xxx] [Phone Number: xxx] [AppleID: xxx] [UserID: E:xxx] [C2K: NO] [Push Token: <4d6c2574 bbeb0465 27dd7d9e 9765fc88 f975ab4e bdb81d99 d729cc3d 3818a0b9>] [Region ID: (null)] [Base Number: (null)] [URIs: ()] [Candidates: ()] [Auth Cert: 0x0] [Reg Cert: 0x0] [Profile ID: D:1357860752] [Auth User ID: (null)] [Heartbeat Date: (null)])

04/05/2016 14:07:08.637 identityservicesd[412]: [Warning] Needs deletion: NO (Registration info (0x7fa3e161eec0): [Registered: NO] [Type: AppleID] [Device Name: (null)] [Service Type: Calling] [Env: (null)] [Main ID: xxx] [Phone Number: xxx] [AppleID: xxx] [UserID: E:xxx] [C2K: NO] [Push Token: <4d6c2574 bbeb0465 27dd7d9e 9765fc88 f975ab4e bdb81d99 d729cc3d 3818a0b9>] [Region ID: (null)] [Base Number: (null)] [URIs: ()] [Candidates: ()] [Auth Cert: 0x0] [Reg Cert: 0x0] [Profile ID: D:1357860752] [Auth User ID: (null)] [Heartbeat Date: (null)])

04/05/2016 14:07:08.864 identityservicesd[412]: [Warning] Warning, missing authentication-data in (null)

04/05/2016 14:07:08.864 identityservicesd[412]: [Warning] Missing message key: authentication-data (Message: <IDSAuthenticateMessage: 0x7fa3e306c360>)

04/05/2016 14:07:08.864 identityservicesd[412]: [Warning] Message not being delivered, missing some required keys: (

"authentication-data"

)

04/05/2016 14:07:08.864 identityservicesd[412]: [Warning] Message not being delivered, missing some required keys: (

"authentication-data"

)

04/05/2016 14:07:09.045 accountsd[462]: AIDA Notification plugin running

04/05/2016 14:07:09.229 accountsd[462]: AIDA Notification plugin running

04/05/2016 14:07:09.289 AddressBookSourceSync[66434]: [CardDAVPlugin-ERROR] error retrieving image for url:https://steve_trythall%40mentor.com@p01-contacts.icloud.com/1357860752/wcs/01d01 d227c1eb56aa7e7ed4506d775b6a0b546aca4//steve_trythall%40mentor.com@p01-contacts.icloud.com/1357860752/wcs/01d01d227c1eb56aa7e7ed4506d775b6a0b546aca4 Error Domain=CoreDAVHTTPStatusErrorDomain Code=404 "(null)" UserInfo={CoreDAVHTTPHeaders=<CFBasicHash 0x7f95f6108010 [0x7fff71d0a440]>{type = immutable dict, count = 14,

entries =>

0 : Retry-After = 10800

3 : X-Apple-Request-UUID = <CFString 0x7f95f3f83130 [0x7fff71d0a440]>{contents = "f2b172f1-9a78-4298-b161-533eb51dedbb"}

5 : Via = <CFString 0x7f95f3fed1b0 [0x7fff71d0a440]>{contents = "icloudedge:fr02p00ic-ztde011017:7401:16C16:Frankfurt"}

6 : Server = <CFString 0x7f95f3f83d80 [0x7fff71d0a440]>{contents = "AppleHttpServer/1.9.12/0643601"}

8 : access-control-expose-headers = <CFString 0x7f95f3f8afd0 [0x7fff71d0a440]>{contents = "X-Apple-Request-UUID, Via"}

9 : X-Apple-Jingle-Correlation-Key = <CFString 0x7f95f3fadc10 [0x7fff71d0a440]>{contents = "6KYXF4M2PBBJRMLBKM7LKHPNXM"}

12 : X-Responding-Instance = <CFString 0x7f95f3fcabe0 [0x7fff71d0a440]>{contents = "carddav:10100601:st11p01me-carddav006:8001:16C53:f6b399d"}

13 : Date = <CFString 0x7f95f3fa4f50 [0x7fff71d0a440]>{contents = "Wed, 04 May 2016 13:07:09 GMT"}

15 : Strict-Transport-Security = <CFString 0x7fff71cb1ac0 [0x7fff71d0a440]>{contents = "max-age=31536000; includeSubDomains"}

16 : Content-Length = 0

17 : Connection = <CFString 0x7fff71c63ea0 [0x7fff71d0a440]>{contents = "keep-alive"}

18 : X-Apple-Xrail = false

20 : apple-tk = false

22 : apple-seq = 0

}

}

04/05/2016 14:07:09.444 accountsd[462]: AIDA Notification plugin running

04/05/2016 14:07:10.283 accountsd[462]: [Warning] Unhandled server key: alert

04/05/2016 14:07:10.388 accountsd[462]: [Warning] Unhandled server key: alert

04/05/2016 14:07:10.517 accountsd[462]: [Warning] Unhandled server key: alert

04/05/2016 14:07:10.621 airportd[64]: SecTaskLoadEntitlements failed error=22

04/05/2016 14:07:10.640 accountsd[462]: [Warning] Unhandled server key: alert

04/05/2016 14:07:11.058 accountsd[462]: AIDA Notification plugin running

04/05/2016 14:07:11.203 accountsd[462]: AIDA Notification plugin running

04/05/2016 14:07:11.354 accountsd[462]: AIDA Notification plugin running

04/05/2016 14:07:11.513 accountsd[462]: AIDA Notification plugin running

04/05/2016 14:07:11.577 accountsd[462]: AIDA Notification plugin running

04/05/2016 14:07:12.277 AddressBookSourceSync[66434]: [CardDAVPlugin-ERROR] error retrieving image for url:https://xxx@p01-contacts.icloud.com/1357860752/wcs/01d01d227c1eb56aa7e7ed4506d77 5b6a0b546aca4//xxx@p01-contacts.icloud.com/1357860752/wcs/01d01d227c1eb56aa7e7ed4506d775b6a0b546aca4 Error Domain=CoreDAVHTTPStatusErrorDomain Code=404 "(null)" UserInfo={CoreDAVHTTPHeaders=<CFBasicHash 0x7f95f3e17ac0 [0x7fff71d0a440]>{type = immutable dict, count = 14,

entries =>

0 : Retry-After = 10800

3 : X-Apple-Request-UUID = <CFString 0x7f95f3e706f0 [0x7fff71d0a440]>{contents = "122b0768-9e69-4398-a0cc-c7eb9823d5e5"}

5 : Via = <CFString 0x7f95f3e0e1e0 [0x7fff71d0a440]>{contents = "icloudedge:fr02p00ic-ztde011017:7401:16C16:Frankfurt"}

6 : Server = <CFString 0x7f95f3e8d650 [0x7fff71d0a440]>{contents = "AppleHttpServer/1.9.12/0643601"}

8 : access-control-expose-headers = <CFString 0x7f95f3e8f520 [0x7fff71d0a440]>{contents = "X-Apple-Request-UUID, Via"}

9 : X-Apple-Jingle-Correlation-Key = <CFString 0x7f95f3e00030 [0x7fff71d0a440]>{contents = "CIVQO2E6NFBZRIGMY7VZQI6V4U"}

12 : X-Responding-Instance = <CFString 0x7f95f3e0ea20 [0x7fff71d0a440]>{contents = "carddav:10100901:st11p01me-carddav009:8001:16C53:f6b399d"}

13 : Date = <CFString 0x7f95f3e0ab40 [0x7fff71d0a440]>{contents = "Wed, 04 May 2016 13:07:12 GMT"}

15 : Strict-Transport-Security = <CFString 0x7fff71cb1ac0 [0x7fff71d0a440]>{contents = "max-age=31536000; includeSubDomains"}

16 : Content-Length = 0

17 : Connection = <CFString 0x7fff71c63ea0 [0x7fff71d0a440]>{contents = "keep-alive"}

18 : X-Apple-Xrail = false

20 : apple-tk = false

22 : apple-seq = 0

}

}

04/05/2016 14:07:15.164 identityservicesd[412]: [Warning] *** Bad Request From Server ***

04/05/2016 14:07:15.421 UserEventAgent[385]: Could not get event name for stream/token: com.apple.xpc.activity/81: 132: Request for stale data

04/05/2016 14:07:15.469 accountsd[462]: AIDA Notification plugin running

04/05/2016 14:07:15.644 accountsd[462]: AIDA Notification plugin running

04/05/2016 14:07:15.843 accountsd[462]: AIDA Notification plugin running

04/05/2016 14:07:15.845 identityservicesd[412]: [Warning] Registration failed for Registration info (0x7fa3e1619e20): [Registered: NO] [Type: AppleID] [Device Name: (null)] [Service Type: FaceTime] [Env: (null)] [Main ID: xxx] [Phone Number: xxx] [AppleID: xxx] [UserID: E:sxxx] [C2K: NO] [Push Token: <4d6c2574 bbeb0465 27dd7d9e 9765fc88 f975ab4e bdb81d99 d729cc3d 3818a0b9>] [Region ID: (null)] [Base Number: (null)] [URIs: ()] [Candidates: ()] [Auth Cert: 0x0] [Reg Cert: 0x0] [Profile ID: D:1357860752] [Auth User ID: (null)] [Heartbeat Date: (null)] (Error: 9)

04/05/2016 14:07:15.845 identityservicesd[412]: [Warning] Registration failed for Registration info (0x7fa3e1619e20): [Registered: NO] [Type: AppleID] [Device Name: (null)] [Service Type: FaceTime] [Env: (null)] [Main ID: xxx] [Phone Number: xxx] [AppleID: xxx] [UserID: E:xxx] [C2K: NO] [Push Token: <4d6c2574 bbeb0465 27dd7d9e 9765fc88 f975ab4e bdb81d99 d729cc3d 3818a0b9>] [Region ID: (null)] [Base Number: (null)] [URIs: ()] [Candidates: ()] [Auth Cert: 0x0] [Reg Cert: 0x0] [Profile ID: D:1357860752] [Auth User ID: (null)] [Heartbeat Date: (null)] (Error: 9)

04/05/2016 14:07:15.846 identityservicesd[412]: [Warning] Failed, server error => Disabling service

04/05/2016 14:07:15.846 identityservicesd[412]: [Warning] Failed, server error => Disabling service

04/05/2016 14:07:15.846 identityservicesd[412]: [Warning] Needs deletion: NO (Registration info (0x7fa3e1619e20): [Registered: NO] [Type: AppleID] [Device Name: (null)] [Service Type: FaceTime] [Env: (null)] [Main ID: xxx] [Phone Number: xxx] [AppleID: xxx] [UserID: E:xxx] [C2K: NO] [Push Token: <4d6c2574 bbeb0465 27dd7d9e 9765fc88 f975ab4e bdb81d99 d729cc3d 3818a0b9>] [Region ID: (null)] [Base Number: (null)] [URIs: ()] [Candidates: ()] [Auth Cert: 0x0] [Reg Cert: 0x0] [Profile ID: D:1357860752] [Auth User ID: (null)] [Heartbeat Date: (null)])

04/05/2016 14:07:15.846 identityservicesd[412]: [Warning] Needs deletion: NO (Registration info (0x7fa3e1619e20): [Registered: NO] [Type: AppleID] [Device Name: (null)] [Service Type: FaceTime] [Env: (null)] [Main ID: xxx] [Phone Number: xxx] [AppleID: xxx] [UserID: E:xxx] [C2K: NO] [Push Token: <4d6c2574 bbeb0465 27dd7d9e 9765fc88 f975ab4e bdb81d99 d729cc3d 3818a0b9>] [Region ID: (null)] [Base Number: (null)] [URIs: ()] [Candidates: ()] [Auth Cert: 0x0] [Reg Cert: 0x0] [Profile ID: D:1357860752] [Auth User ID: (null)] [Heartbeat Date: (null)])

04/05/2016 14:07:15.856 identityservicesd[412]: <IMMacNotificationCenterManager: 0x7fa3e1624790>: NC Disabled: NO

04/05/2016 14:07:15.863 identityservicesd[412]: <IMMacNotificationCenterManager: 0x7fa3e1624790>: DND Enabled: NO

04/05/2016 14:07:15.863 identityservicesd[412]: <IMMacNotificationCenterManager: 0x7fa3e1624790>: Updating enabled: YES (Topics: (

))

04/05/2016 14:07:15.864 imagent[448]: [Warning] ********** We don't have an IDSAccount, please file a radar **********

04/05/2016 14:07:15.864 imagent[448]: [Warning] ********** We don't have an IDSAccount, please file a radar **********

04/05/2016 14:07:15.868 imagent[448]: [Warning] IMDAccountController: Could not find an account for service: (null)

04/05/2016 14:07:15.868 imagent[448]: [Warning] IMDAccountController: Could not find an account for service: (null)

04/05/2016 14:07:15.966 identityservicesd[412]: [Warning] Registration is not active on account 92AED70D-FFA6-47D8-811C-514F341C644E, ignoring...

04/05/2016 14:07:15.966 identityservicesd[412]: [Warning] Registration is not active on account 92AED70D-FFA6-47D8-811C-514F341C644E, ignoring...

04/05/2016 14:07:15.966 identityservicesd[412]: [Warning] Registration is not active on account 9002A2E5-B806-44A2-8F87-FB3712F398C0, ignoring...

04/05/2016 14:07:15.966 identityservicesd[412]: [Warning] Registration is not active on account 9002A2E5-B806-44A2-8F87-FB3712F398C0, ignoring...

04/05/2016 14:07:16.166 accountsd[462]: AIDA Notification plugin running

04/05/2016 14:07:16.192 accountsd[462]: AIDA Notification plugin running

04/05/2016 14:07:16.195 imagent[448]: [Warning] IMDAccountController: Could not find an account for service: (null)

04/05/2016 14:07:16.195 imagent[448]: [Warning] IMDAccountController: Could not find an account for service: (null)

MacBook Pro with Retina display, OS X El Capitan (10.11.4)

Posted on May 4, 2016 6:22 AM

Reply
Question marked as Best reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

Posted on May 4, 2016 6:54 AM

This could be a complicated problem to solve, as there are many possible causes for it. Please test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.

Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.

Step 1

Check the status of the service. If the service is down, wait for it to come back up. There may be a localized outage, even if the status indicator is green.

Step 2

From the menu bar, select

▹ System Preferences... ▹ Date & Time ▹ Time Zone

The nearest city to where you are should be selected on the map.

Step 3

Sign out of iMessage and FaceTime on all your Apple devices. Log out and log back in. Try again to sign in.

Step 4

Restart your router and your broadband device, if they're separate. You may have to skip this step if you don't control those devices.

Step 5

Follow these instructions to display the machine's serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.

Step 6

Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance. Note especially that the email address associated with your Apple ID must be verified. If the address is in the obsolete domain mac.com, you'll have to change it.

Step 7

From the menu bar, select

▹ System Preferences... ▹ Network

If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.

The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.

Step 8

Select from the menu bar

 ▹ System Preferences… ▹ Flash Player ▹ Storage

and click

Block all sites from storing information on this computer

Close the preference pane.

Step 9

Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" or "com.apple.idms" in the name. Log out and log back in.

Step 10

Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

If iMessage worked in the guest account, stop here and post your results.

Step 11

Start up in safe mode and log in to the account with the problem.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start and run than normal, with limited graphics performance, and some things won’t work at all, including sound outputand Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. After testing, restart as usual (i.e., not in safe mode) and test again.

If iMessage worked in safe mode, but still doesn't work when you restart in "normal" mode, stop here and post your results.

Step 12

Triple-click anywhere in the line below on this page to select it:

/Library/Preferences/com.apple.apsd.plist

Right-click or control-click the highlighted line and select

Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

Step 13

Reset the NVRAM.

Step 14

Reset the System Management Controller (SMC).

Step 15

Reinstall OS X.

Step 16

If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support. When you set up a support call, select "Apple ID" as the product you need help with, not the hardware model. That way, if you're not under AppleCare, you may be able to talk your way out of being charged for the call.

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2 replies
Question marked as Best reply
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,547 points

May 4, 2016 6:54 AM in response to strythall1

This could be a complicated problem to solve, as there are many possible causes for it. Please test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.

Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.

Step 1

Check the status of the service. If the service is down, wait for it to come back up. There may be a localized outage, even if the status indicator is green.

Step 2

From the menu bar, select

▹ System Preferences... ▹ Date & Time ▹ Time Zone

The nearest city to where you are should be selected on the map.

Step 3

Sign out of iMessage and FaceTime on all your Apple devices. Log out and log back in. Try again to sign in.

Step 4

Restart your router and your broadband device, if they're separate. You may have to skip this step if you don't control those devices.

Step 5

Follow these instructions to display the machine's serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.

Step 6

Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance. Note especially that the email address associated with your Apple ID must be verified. If the address is in the obsolete domain mac.com, you'll have to change it.

Step 7

From the menu bar, select

▹ System Preferences... ▹ Network

If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.

The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.

Step 8

Select from the menu bar

 ▹ System Preferences… ▹ Flash Player ▹ Storage

and click

Block all sites from storing information on this computer

Close the preference pane.

Step 9

Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" or "com.apple.idms" in the name. Log out and log back in.

Step 10

Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

If iMessage worked in the guest account, stop here and post your results.

Step 11

Start up in safe mode and log in to the account with the problem.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start and run than normal, with limited graphics performance, and some things won’t work at all, including sound outputand Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Test while in safe mode. After testing, restart as usual (i.e., not in safe mode) and test again.

If iMessage worked in safe mode, but still doesn't work when you restart in "normal" mode, stop here and post your results.

Step 12

Triple-click anywhere in the line below on this page to select it:

/Library/Preferences/com.apple.apsd.plist

Right-click or control-click the highlighted line and select

Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.

Step 13

Reset the NVRAM.

Step 14

Reset the System Management Controller (SMC).

Step 15

Reinstall OS X.

Step 16

If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support. When you set up a support call, select "Apple ID" as the product you need help with, not the hardware model. That way, if you're not under AppleCare, you may be able to talk your way out of being charged for the call.

Reply
User profile for user: vis7mac
vis7mac
User level: Level 1
4 points

Nov 1, 2016 11:17 AM in response to Linc Davis

I'm having the exact same problem with very similar log messages in Console.app.


I did everything up to step 10. Logging in to FaceTime in another user account with the same Apple ID worked just fine.


I already did the following:

  • Log out of iCloud and log back in
  • Delete the relevant keys and certs from the keychain and then log back in to iCloud


As I said, it can only be an issue on the user level (keychain, Library directory) as the other user worked fine. What else can I do?

Reply

FaceTime and iMessage will not activate on macbook

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