images with transparent background automatically saving with white background

Since this is an old thread and you are using not just different software but apparently a whole different OS, you should create a new thread, and give all relevant details. You should probably post in the iPad forum, or the iOS forum, since apparently your issue does not have anything to do with El Capitan.

Ahh yes, sorry about that. I was thinking someone may get closer to a solution by seeing the issue happen on different platforms but still being able to see a connection.

Anyway, as it turns out the soloution may be different for both of us, because I figured out what was causing it for me - simply turning on the option of optimising iPad storage and reducing image quality took away all transparent backgrounds, can’t believe it was so simple. I’ve never really looked to see if this is an option on my Mac tho? But could possibly be a soloution for OP as well.

Didnt mean to clog up the forums, or even ask a question for myself, just thort this info could be relevant to the discussion as a whole.

OP was very patient, but was the issue actually solved? I’ve been having this issue for awhile now myself and have no ideas on how to fix. What’s interesting is that I’m using none of the same software as OP, and I’m using an iPad mini. I’ve have been doing the same thing for years now, downloading free png files through mobile safari then opening them in image editors such as the canva app, or creating text with online editors and saving with transparent backgrounds and never had any issues before. But in the last few months for whatever reason, not every transparent png will save with the transparent background.

I can press and hold on a transparent image in safari, save to camera roll, then press and hold again on same image and save to camera roll again, and one could save with a transparent background while the other one doesnt, it’s completely random. Or it could save with no background but it will only be after editing it in canva for example when it loses its transparency.

This the first time I’ve posted in an Apple forum because you can pretty much find a soloution to any issue you could have after a quick search on the net, but this is now becoming increasing frustrating. ANY help would be very much appreciated, and making the background transparent again isn’t a soloution because it can lose the transparency before I even open the image for the first time.

Thanks

What application are you using to process the images?

What format are you saving the images with? Only png and gif can have transparent backgrounds.

Also where are you viewing these files to determine they don't have a transparent background? Many apps display transparent backgrounds as white or a preselected color.

Just to note, Photoshop .psd and .psb images can also have transparent backgrounds.

When you save the in Preview are you using these settings?

The key is checking the Alpha checkbox.

when I open the saved file it is a white background

Open it with what?

Go into the View menu and select Show Image Background option:

If you get the checkered background then it's transparent.

Download and apply the OS X El Capitan 10.11.4 Combo Update. That adds new features to both the system and many of the included apps. Then try again.