applications not responding

Question

Level 1

4 points

applications not responding

Please can someone help.

My applications keep crashing. AS an example I will save a document in powerpoint and it will freeze and say the application is not responding. I will want to print a PDF out of Google Chrome and the same things happens. I have updated everything to the latest software and bought an office 365 subscription but this has not helped. I have also run a disk repair and it says that everything is good.

My system is a MacBook Pro (Retina, 13-inch, Early 2015) and I am running the following software 10.11.4 (15E65)

Any help will be greatly appreciated.

Thanks so much

Mac Pro

Posted on May 4, 2016 10:43 AM

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Answer 1

May 4, 2016 10:45 AM in response to mjcowen

Please download and install EtreCheck from http://etrecheck.com/

Run it and post the report here.

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Answer 2

mjcowen Author

Level 1

4 points

May 4, 2016 10:45 AM in response to mjcowen

Sorry to add to that - Often the only solution is to reboot my Mac book. Seems to temporarily clear the problem

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Answer 3

May 4, 2016 10:49 AM in response to mjcowen

I have also run a disk repair and it says that everything is good.

Disk First Aid ONLY checks for consistency in the Directory. It does NOT read any data blocks outside the Directory area.

No apple diagnostic EVER say all is good. at best, they say, "appears to be OK", and more typically, "no fault found" which is a far cry from "all is OK".

It sounds very much like your Drive is failing. If you do not have a Trusted Backup, it may soon be too late to make one.

Buy a large external drive (3x the size of your "stuff" is recommended) and enable Time Machine. A backup drive need not be at all fast -- USB-2 will work fine, and is cheap.

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Answer 4

mjcowen Author

Level 1

4 points

May 4, 2016 10:49 AM in response to Allan Eckert

Here we go Allan

EtreCheck version: 2.9.12 (265)

Report generated 2016-05-04 19:48:11

Download EtreCheck from https://etrecheck.com

Runtime 1:46

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Apps are crashing

Hardware Information:ⓘ

MacBook Pro (Retina, 13-inch, Early 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro12,1

1 2,7 GHz Intel Core i5 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1867 MHz ok

BANK 1/DIMM0

4 GB DDR3 1867 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 253

Video Information:ⓘ

Intel Iris Graphics 6100

Color LCD 2560 x 1600

System Software:ⓘ

OS X El Capitan 10.11.4 (15E65) - Time since boot: about 2 days

Disk Information:ⓘ

APPLE SSD SM0256G disk0 : (251 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 249.80 GB (142.82 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 250.14 GB Online

USB Information:ⓘ

Broadcom Corp. Bluetooth USB Host Controller

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper:ⓘ

Mac App Store and identified developers

System Launch Agents:ⓘ

[not loaded] 7 Apple tasks

[loaded] 145 Apple tasks

[running] 68 Apple tasks

[killed] 18 Apple tasks

18 processes killed due to insufficient RAM

System Launch Daemons:ⓘ

[not loaded] 46 Apple tasks

[loaded] 150 Apple tasks

[running] 76 Apple tasks

[killed] 16 Apple tasks

16 processes killed due to insufficient RAM

Launch Daemons:ⓘ

[loaded] com.adobe.fpsaud.plist (2016-04-16) [Support]

[running] com.ipvanish.IPVanish.VPNHelper.plist (2016-03-22) [Support]

[loaded] com.microsoft.autoupdate.helpertool.plist (2016-04-21) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2016-02-12) [Support]

[loaded] jp.co.canon.MasterInstaller.plist (2016-04-03) [Support]

User Launch Agents:ⓘ

[loaded] com.google.keystone.agent.plist (2016-03-22) [Support]

User Login Items:ⓘ

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Google Chrome Application Hidden (/Applications/Google Chrome.app)

Google Drive Application (/Applications/Google Drive.app)

IPVanish VPN Application (/Applications/IPVanish VPN.app)

Other Apps:ⓘ

[running] Pomodoro-Timer.56992

[running] com.google.Chrome.98592

[running] com.google.GoogleDrive.79072

[running] com.microsoft.Office365ServiceV2.82272

[running] com.microsoft.Powerpoint.95392

[running] pro.writer.mac.56672

[loaded] 387 Apple tasks

[running] 175 Apple tasks

[killed] 37 Apple tasks

Internet Plug-ins:ⓘ

SharePointBrowserPlugin: 14.1.0 (2016-03-22) [Support]

FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-25) [Support]

QuickTime Plugin: 7.7.3 (2016-03-12)

Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-25) [Support]

Default Browser: 601 - SDK 10.11 (2016-03-12)

Safari Extensions:ⓘ

Buffer - Buffer - http://buffer.com (2016-04-30)

Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2016-03-25)

Save to Pocket - Read It Later, Inc. - http://getpocket.com/ (2016-03-23)

LastPass - LastPass - https://lastpass.com (2016-03-23)

3rd Party Preference Panes:ⓘ

Flash Player (2016-04-16) [Support]

Time Machine:ⓘ

Time Machine not configured!

Top Processes by CPU:ⓘ

72% suggestd

22% Google Chrome

13% Google Chrome Helper(30)

10% kernel_task

6% WindowServer

Top Processes by Memory:ⓘ

2.56 GB Google Chrome Helper(30)

1.13 GB kernel_task

655 MB com.apple.WebKit.WebContent(17)

262 MB Microsoft PowerPoint

197 MB Google Chrome

Virtual Memory Information:ⓘ

38 MB Free RAM

7.96 GB Used RAM (1.57 GB Cached)

348 MB Swap Used

Diagnostics Information:ⓘ

May 2, 2016, 12:37:33 PM Self test - passed

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Answer 5

lllaass

Level 10

210,411 points

May 4, 2016 11:03 AM in response to mjcowen

Periodically close Chrome and relauch. Otherwise it keeps consuming a lot of memory

2.56 GB Google Chrome Helper(30)

Next see

Just updated to El Capitan - now running process "suggestd" all the time

to resolve this excessive CPU usage

72% suggestd

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Answer 6

May 4, 2016 11:03 AM in response to mjcowen

In the EtreCheck report it says that your Mac is having to kill numerous agents and daemons for insufficient RAM. My suggestion by way of a work around to troubleshoot this problems is to reboot daily and to stop using Google Chrome. See if this helps.

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Answer 7

mjcowen Author

Level 1

4 points

May 4, 2016 11:02 AM in response to Grant Bennet-Alder

Thanks Grant - I am able to back up all my data. One question - how do I check if my drive is failing. It seems insane that Chrome can be responsible for this as a singular problem?

Thanks Again

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Answer 8

mjcowen Author

Level 1

4 points

May 4, 2016 11:04 AM in response to Allan Eckert

Thanks Allan and Illaass - will do so. Really appreciate the help and support

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Answer 9

lllaass

Level 10

210,411 points

May 4, 2016 12:12 PM in response to mjcowen

I doubt that Chrome using a lot of memory is the cause of your problems but resolve the high CPU usage of suggestd may

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Answer 10

May 4, 2016 12:33 PM in response to mjcowen

Take a look at the following link and see if it helps: Re: Just updated to El Capitan - now running process "suggestd" all the time

Kim

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Answer 11

lllaass

Level 10

210,411 points

May 4, 2016 12:24 PM in response to KimUserName

Same link I provided over an hour ago:

lllaass May 4, 2016 2:03 PM Re: applications not responding

in response to mjcowen Helpful

Periodically close Chrome and relauch. Otherwise it keeps consuming a lot of memory

2.56 GB Google Chrome Helper(30)

Next see

Just updated to El Capitan - now running process "suggestd" all the time

to resolve this excessive CPU usage

72% suggestd

KimUserName wrote:

Take a loot at the following link and see if it helps: Re: Just updated to El Capitan - now running process "suggestd" all the time

Kim

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Answer 12

May 4, 2016 12:32 PM in response to lllaass

Sorry, I guess my eyes must have missed that.

Kim

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Answer 13

mjcowen Author

Level 1

4 points

May 4, 2016 12:57 PM in response to KimUserName

Thanks Illaass - I missed your link earlier and have had a look. I did do a PRAM reset (Command + Option + P + R) and it has cleared things out and do not have a suggstd file anymore. Seems to be ok. That said I have done a PRAM reset in the past and the Suggstd file has come back so will monitor it. Thanks for the help. Much appreciated.

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