wastew
Level 1 (8 points)
Desktops

Q: Beachballing on Imac 27

Can anyone suggest what you may make of the following report any help would be welcome

 

EtreCheck version: 2.9.12 (265)

Report generated 2016-05-04 15:18:21

Download EtreCheck from https://etrecheck.com

Runtime 2:50

Performance: Excellent

 

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

 

Problem: Beachballing

 

Hardware Information: ⓘ

    iMac (27-inch, Late 2012)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    iMac - model: iMac13,2

    1 2.9 GHz Intel Core i5 CPU: 4-core

    8 GB RAM Upgradeable - [Instructions]

        BANK 0/DIMM0

            4 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            4 GB DDR3 1600 MHz ok

        BANK 0/DIMM1

            Empty  

        BANK 1/DIMM1

            Empty  

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en1: 802.11 a/b/g/n

 

Video Information: ⓘ

    NVIDIA GeForce GTX 660M - VRAM: 512 MB

        iMac 2560 x 1440

 

System Software: ⓘ

    OS X Yosemite 10.10.3 (14D136) - Time since boot: about 3 hours

 

Disk Information: ⓘ

    APPLE HDD WDC WD10EALX-408EA0 disk0 : (1 TB) (Rotational)

        EFI (disk0s1) <not mounted> : 210 MB

        Macintosh HD (disk0s2) / : 999.35 GB (878.08 GB free) - 122 errors

Drive failure!

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

 

USB Information: ⓘ

    Canon MX920 series

    Apple Inc. FaceTime HD Camera (Built-in)

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

 

Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus

 

Gatekeeper: ⓘ

    Mac App Store and identified developers

 

Kernel Extensions: ⓘ

        /System/Library/Extensions

    [not loaded]    com.tomtom.driver.UsbEthernetGadget (1.0.0d1 - 2016-02-03) [Support]

 

System Launch Agents: ⓘ

    [not loaded]    5 Apple tasks

    [loaded]    145 Apple tasks

    [running]    61 Apple tasks

 

System Launch Daemons: ⓘ

    [failed]    com.apple.systemstatsd.plist

    [not loaded]    47 Apple tasks

    [loaded]    134 Apple tasks

    [running]    79 Apple tasks

 

Launch Daemons: ⓘ

    [loaded]    com.adobe.fpsaud.plist (2016-04-15) [Support]

    [failed]    com.apple.spirecorder.plist

    [loaded]    com.microsoft.office.licensingV2.helper.plist (2015-12-06) [Support]

 

User Launch Agents: ⓘ

    [loaded]    com.google.keystone.agent.plist (2016-03-03) [Support]

 

User Login Items: ⓘ

    TomTomMyDriveConnectHelper    Application  (/Applications/TomTom MyDrive Connect.app/Contents/MacOS/TomTomMyDriveConnectHelper.app)

    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

 

Other Apps: ⓘ

    [running]    jp.co.canon.ij.ica.scanner5.18208.E0AE9CFB-7853-49FB-B0AA-8ED9A22208B1

    [loaded]    361 Apple tasks

    [running]    166 Apple tasks

 

Internet Plug-ins: ⓘ

    FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-24) [Support]

    Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-24) [Support]

    QuickTime Plugin: 7.7.3 (2015-12-31)

    Default Browser: 600 - SDK 10.10 (2015-12-31)

 

3rd Party Preference Panes: ⓘ

    Flash Player (2016-04-15) [Support]

 

Time Machine: ⓘ

    Time Machine not configured!

 

Top Processes by CPU: ⓘ

        61%    mdworker(8)

         3%    WindowServer

         3%    mds

         2%    fontd

         2%    sysmond

 

Top Processes by Memory: ⓘ

    1.30 GB    Google Chrome Helper(6)

    918 MB    Safari

    770 MB    com.apple.WebKit.WebContent(5)

    650 MB    kernel_task

    467 MB    softwareupdated

 

Virtual Memory Information: ⓘ

    1.30 GB    Free RAM

    6.69 GB    Used RAM (1.75 GB Cached)

    0 B    Swap Used

 

Diagnostics Information: ⓘ

    May 4, 2016, 11:33:20 AM    Self test - passed

iMac, OS X Yosemite (10.10.1)

Posted on May 4, 2016 12:32 PM

Close
wastew

Q: Beachballing on Imac 27

  • All replies
  • Helpful answers

Page 1 Next

  • by macjack,

    macjack macjack May 4, 2016 12:39 PM in response to wastew
    Level 9 (55,709 points)
    Mac OS X
    May 4, 2016 12:39 PM in response to wastew

    The big problem is your drive may be failing. Back up everything now. Use TimeMachine or a clone.(The clone will make life easier when you get the new drive.

    A couple of test you might put the drive

    !. Run Hardware Test

    Using Apple Hardware Test - Apple Support

    2. Run Disk Utility > First Aid from your Recovery Volume

    OS X: About OS X Recovery - Apple Support

    3. Run fsck from Terminal

    http://www.howtogeek.com/236978/how-to-repair-disk-and-file-system-problems-on-y our-mac/

  • by wastew,

    wastew wastew May 4, 2016 1:06 PM in response to macjack
    Level 1 (8 points)
    Desktops
    May 4, 2016 1:06 PM in response to macjack

    Thanks for response did Apple hardware test basic found no errors doing extensive test will see what it shows.

  • by wastew,

    wastew wastew May 4, 2016 1:44 PM in response to macjack
    Level 1 (8 points)
    Desktops
    May 4, 2016 1:44 PM in response to macjack

    Extended test found no trouble

  • by macjack,

    macjack macjack May 4, 2016 1:57 PM in response to wastew
    Level 9 (55,709 points)
    Mac OS X
    May 4, 2016 1:57 PM in response to wastew

    That's good, did you run Disk Utility?

  • by padams35,

    padams35 padams35 May 4, 2016 2:34 PM in response to wastew
    Level 2 (175 points)
    Mac OS X
    May 4, 2016 2:34 PM in response to wastew

    I believe Etrecheck pulls from /Library/Logs/DiagnosticReports when reporting the number of hard drive errors. You can take a look there or in the Console utility for further information.


    Kernel disk I/O errors would indicate a data access problem. If you are lucky that problem is simply a permissions issue fixed by a disk repair. More likely more drastic measures will be required. Reformatting the hard drive and reinstalling the operating system was required when I last had I/O errors.


    Either way backup first ASAP! I do not see time machine configured, so unless you are using some other service your data could be at risk.

  • by wastew,

    wastew wastew May 4, 2016 2:33 PM in response to macjack
    Level 1 (8 points)
    Desktops
    May 4, 2016 2:33 PM in response to macjack

    Yes, it was also perfect exit code 0 and the volume that the hard drive was o in green

  • by macjack,

    macjack macjack May 4, 2016 3:00 PM in response to wastew
    Level 9 (55,709 points)
    Mac OS X
    May 4, 2016 3:00 PM in response to wastew

    Then, I'm stumped... go on using the drive but keep daily backups.

  • by wastew,

    wastew wastew May 4, 2016 3:03 PM in response to padams35
    Level 1 (8 points)
    Desktops
    May 4, 2016 3:03 PM in response to padams35

    5/4/16 5:48:04.916 PM GoogleSoftwareUpdateAgent[1713]: 2016-05-04 17:48:04.894 GoogleSoftwareUpdateAgent[1713/0xa08181d4] [lvl=2] -[KSAgentApp setupLoggerOutput] Agent settings: <KSAgentSettings:0x2479c0 bundleID=com.google.Keystone.Agent lastCheck=2016-05-04 20:47:41 +0000 checkInterval=18000.000000 uiDisplayInterval=604800.000000 sleepInterval=1800.000000 jitterInterval=900 maxRunInterval=0.000000 isConsoleUser=1 ticketStorePath=/Users/Office/Library/Google/GoogleSoftwareUpdate/TicketStore/K eystone.ticketstore runMode=3 daemonUpdateEngineBrokerServiceName=com.google.Keystone.Daemon.UpdateEngine daemonAdministrationServiceName=com.google.Keystone.Daemon.Administration logEverything=0 logBufferSize=2048 alwaysPromptForUpdates=0 productIDToUpdate=(null) lastUIDisplayed=(null) alwaysShowStatusItem=0 updateCheckTag=(null) printResults=NO userInitiated=NO>

    5/4/16 5:48:47.000 PM kernel[0]: disk0s2: I/O error.

    5/4/16 5:49:04.000 PM kernel[0]: disk0s2: I/O error.

    5/4/16 5:49:04.111 PM systemstatsd[1715]: assertion failed: 14D136: systemstatsd + 3283 [B963831F-0CDB-3587-AF0A-44A28CE58E47]: 0xa

    5/4/16 5:49:17.000 PM kernel[0]: disk0s2: I/O error.

    5/4/16 5:49:31.000 PM kernel[0]: disk0s2: I/O error.

    5/4/16 5:49:31.149 PM systemstatsd[1715]: assertion failed: 14D136: systemstatsd + 3322 [B963831F-0CDB-3587-AF0A-44A28CE58E47]: 0xa

    5/4/16 5:49:46.000 PM kernel[0]: disk0s2: I/O error.

    5/4/16 5:49:46.460 PM systemstatsd[1715]: assertion failed: 14D136: systemstatsd + 5107 [B963831F-0CDB-3587-AF0A-44A28CE58E47]: 0xa

    5/4/16 5:49:46.483 PM com.apple.xpc.launchd[1]: (com.apple.systemstatsd[1715]) Service exited with abnormal code: 1

    5/4/16 5:49:47.020 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    5/4/16 5:49:47.452 PM com.apple.iCloudHelper[1717]: objc[1717]: Class FALogging is implemented in both /System/Library/PrivateFrameworks/FamilyCircle.framework/Versions/A/FamilyCircl e and /System/Library/PrivateFrameworks/FamilyNotification.framework/Versions/A/Famil yNotification. One of the two will be used. Which one is undefined.

    5/4/16 5:49:47.458 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    5/4/16 5:49:47.964 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    5/4/16 5:49:50.159 PM com.apple.AddressBook.InternetAccountsBridge[1718]: [AOSAccounts] : [IsAccountKeyChainActive] : had error: The operation couldn’t be completed. (com.apple.security.sos.error error 2 - Remote error : The operation couldn‚Äôt be completed. (com.apple.security.sos.error error 2 - Public Key not available - failed to register before call))

    5/4/16 5:50:03.452 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    5/4/16 5:50:03.485 PM com.apple.xpc.launchd[1]: (com.apple.imfoundation.IMRemoteURLConnectionAgent) The _DirtyJetsamMemoryLimit key is not available on this platform.

    5/4/16 5:52:25.000 PM kernel[0]: disk0s2: I/O error.

    5/4/16 5:52:38.000 PM kernel[0]: disk0s2: I/O error.

    5/4/16 5:52:50.000 PM kernel[0]: disk0s2: I/O error.

    5/4/16 5:53:08.000 PM kernel[0]: disk0s2: I/O error.

    5/4/16 5:53:21.000 PM kernel[0]: disk0s2: I/O error.

    5/4/16 5:53:34.000 PM kernel[0]: disk0s2: I/O error.

    5/4/16 5:53:48.000 PM kernel[0]: disk0s2: I/O error.

    5/4/16 5:54:00.000 PM kernel[0]: disk0s2: I/O error.

    5/4/16 5:54:12.000 PM kernel[0]: disk0s2: I/O error.

    5/4/16 5:54:28.000 PM kernel[0]: disk0s2: I/O error.

    5/4/16 5:54:40.000 PM kernel[0]: disk0s2: I/O error.

    5/4/16 5:54:53.000 PM kernel[0]: disk0s2: I/O error.

    5/4/16 5:55:03.000 PM kernel[0]: disk0s2: I/O error.

    5/4/16 5:55:25.000 PM kernel[0]: disk0s2: I/O error.

    5/4/16 5:55:25.142 PM systemstatsd[1723]: assertion failed: 14D136: systemstatsd + 3283 [B963831F-0CDB-3587-AF0A-44A28CE58E47]: 0xa

    5/4/16 5:55:27.000 PM kernel[0]: disk0s2: I/O error.

    5/4/16 5:55:37.000 PM kernel[0]: disk0s2: I/O error.

    5/4/16 5:55:48.000 PM kernel[0]: disk0s2: I/O error.

    5/4/16 5:56:00.000 PM kernel[0]: disk0s2: I/O error.

    5/4/16 5:56:13.000 PM kernel[0]: disk0s2: I/O error.

    5/4/16 5:56:31.000 PM kernel[0]: disk0s2: I/O error.

    5/4/16 5:56:43.000 PM kernel[0]: disk0s2: I/O error.

    5/4/16 5:56:43.090 PM systemstatsd[1723]: assertion failed: 14D136: systemstatsd + 3322 [B963831F-0CDB-3587-AF0A-44A28CE58E47]: 0xa

    5/4/16 5:56:54.000 PM kernel[0]: disk0s2: I/O error.

    5/4/16 5:56:54.925 PM systemstatsd[1723]: assertion failed: 14D136: systemstatsd + 5107 [B963831F-0CDB-3587-AF0A-44A28CE58E47]: 0xa

    5/4/16 5:56:54.961 PM com.apple.xpc.launchd[1]: (com.apple.systemstatsd[1723]) Service exited with abnormal code: 1

    5/4/16 5:58:05.000 PM kernel[0]: disk0s2: I/O error.

    5/4/16 5:58:19.000 PM kernel[0]: disk0s2: I/O error.

    5/4/16 5:58:29.000 PM kernel[0]: disk0s2: I/O error.

    5/4/16 5:58:29.375 PM systemstatsd[1724]: assertion failed: 14D136: systemstatsd + 3283 [B963831F-0CDB-3587-AF0A-44A28CE58E47]: 0xa

    5/4/16 5:58:43.000 PM kernel[0]: disk0s2: I/O error.

     

     

     

     

    Anything you see here as an issue?

  • by macjack,

    macjack macjack May 4, 2016 3:13 PM in response to wastew
    Level 9 (55,709 points)
    Mac OS X
    May 4, 2016 3:13 PM in response to wastew

    I put up a bat signal to get you more help.

  • by Linc Davis,

    Linc Davis Linc Davis May 4, 2016 4:14 PM in response to wastew
    Level 10 (208,044 points)
    Applications
    May 4, 2016 4:14 PM in response to wastew

    The log extract shows that the startup drive is failing, or there is some other internal hardware fault. A negative hardware test means nothing. You can't fix the problem with Disk Utility.

    Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    Keep your confidential data secure during hardware repair.

    Apple recommends that you deauthorize a device in the iTunes Store before having it serviced.

    *An SSD doesn't need to be zeroed.

  • by ~Bee,

    ~Bee ~Bee May 4, 2016 4:36 PM in response to wastew
    Level 7 (31,802 points)
    Mac OS X
    May 4, 2016 4:36 PM in response to wastew

    Yes, your Hard Drive is failing.

    You haven't got Time Machine hooked up.

    Get yourself an External Hard Drive ($60-80) and back up EVERYTHING right now.

    Seriously. You're about to lose everything on there.

    The processes that are failing to load, indicate a failing drive.

     

    If it turns out that it IS something else, you're way ahead of the game.  Win-Win.

  • by Linc Davis,

    Linc Davis Linc Davis May 4, 2016 4:42 PM in response to wastew
    Level 10 (208,044 points)
    Applications
    May 4, 2016 4:42 PM in response to wastew

    The only relevant information that you've presented is the log extract. You're dealing with a hardware fault—probably, but not necessarily, in the internal drive. Nothing else matters.

  • by padams35,

    padams35 padams35 May 4, 2016 5:00 PM in response to wastew
    Level 2 (175 points)
    Mac OS X
    May 4, 2016 5:00 PM in response to wastew

    Your hard drive may be failing. Or the degradation of time, a crash, cosmic ray, etc has corrupted a file, partition map, or some such. Or plausibly something else. All we can tell you for sure is that I/O failures are usually hard drive related. No smoking gun for a precision fix, but  it does resemble a problem I once had.  An apple certified technician may be able to tell you more.

  • by wastew,

    wastew wastew May 4, 2016 6:27 PM in response to macjack
    Level 1 (8 points)
    Desktops
    May 4, 2016 6:27 PM in response to macjack

    Thanks for the help also for info this LCD was replaced 4/15/16 under warranty and when I reinstalled it after repairs that is when the beachball and also messages of you are not connected to the internet but refreshing establishes the connection ethernet is my connection

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