My phone keeps popping up some numbers telling me to put in a username and password and that my password will be sent in the clear. It's not my iCloud or email, those didn't work.
iPhone 6s, iOS 9.1
Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. You will not lose anything.
It is a scam, do not respond to it. Were you on Safari when this came up?
How do I make it go away? cancel doesn't work, I've cut it off and on.
If you were on Safari when it came up close Safari completely from the app switcher window by double clicking the Home button and swiping up the Safari preview pane until it disappears from the screen. You may have to look for the Safari pane by scrawling to the left. Then go to Settings > Safari > Clear History and Website Data. Then do a forced restart. Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears.
so that worked for about a minute and it popped up again. But I can't close it to do anything else because it pops back up.
So what worked for a minute? My first suggestion or the second one?
the first one. It wont let me clear apps the PPP up is in the way and it won't stay closed.
Follow all these steps:
1. Quit Safari like this: To quit an app double click the Home button to reveal the app switcher. Flick up on the page preview of the app you want to quit. The page preview will fly away and disappear. That quits the app.
2. Use the Settings app to clear Safari History and Data
Settings > Safari > Clear History and Data
3. Reset the iPhone. Press and hold both the Home button and the Sleep/Wake button continuously until the Apple logo appears. Then release the button and let the device restart. You will not lose data doing this. It's like a computer reboot.
That was my second suggestion above but she said it does not allow her.
If you entered your Apple ID and password, CHANGE YOUR PASSWORD IMMEDIATELY, or the scammer will take over control of your iCloud account and hold it for ransom. Go to https://appleid.apple.com. And if you can't get into your account it is too late, contact Apple's Account Security Team: Apple ID: Contacting Apple for help with Apple ID account security or call your local Apple support number and ask for Account Security.
I Try double clicking the home button but it won't pull anything up because the pop up is in the way. I'm having to use my boyfriends phone to try and figure out what is wrong with it.
I changed it but I still can't use my phone.
This should clear the dialog. You can then turn Airplane Mode off.
Does your wifi router host its admin page at 192.168.254.254 on port 80? Is your router flashing any warning lights or acting odd? Did you or anyone else make changes recently to your wifi? That address is a common router login or admin page address, and tcp port 80 is the common http port for a router to serve its embedded web admin server.
So I changed my apple password and then my phone said to log in but the pop up wouldn't let me do anything but after I hit cancel about 15 times it let me log in. And it popped up again but then I put it on airplane mode and followed your steps and it's working. Thank you!!!
My phone keeps popping up some numbers telling me to put in a username and password and that my password will be sent in the clear. It's not my iCloud or email, those didn't work.
