NO nano 7 icon appears on iTunes in spite of trying 2 computers, Ip and win 8. Also tried two nano 5s and several cables and ports. Also some black lines on screen.
iPod nano (6th generation), iOS 9.3.1, It is an iPod nano 7
What is "IP"? Did you mean to type XP? There is no iPod nano "5s"; are these 5th gen iPod nanos? Why does it say "iPod nano (6th generation)" in your profile into? Is the iPod nano with the problem 7th gen?
If the 7th gen iPod nano is new (the 2015 model), it does not work with a version of iTunes that runs on Windows XP. It should work with the current latest version of iTunes on the Windows 8 computer, however.
What is "IP"? Did you mean to type XP? There is no iPod nano "5s"; are these 5th gen iPod nanos? Why does it say "iPod nano (6th generation)" in your profile into? Is the iPod nano with the problem 7th gen?
If the 7th gen iPod nano is new (the 2015 model), it does not work with a version of iTunes that runs on Windows XP. It should work with the current latest version of iTunes on the Windows 8 computer, however.
I mean XP.
Yes, 5th gen.
My profile said 5th gen as there's no option for 7th.
The 7th gen has the problem. it should work with the Windows 8 laptop but it doesn't. Both ipod nano 5th gen work with both laptops.
sorry if the original post wasn't clear.
As a test, shut down the Windows 8 PC and disconnect all USB devices. Connect the laptop to its power adapter, so that it's not running on battery power. Do this to Reset (restart) the iPod
Learn how to reset your iPod - Apple Support
Start up the computer, run iTunes, and connect the iPod to a direct USB port on the computer, by itself. Is there any difference? You can also try connecting the iPod after putting it in Disk Mode
Putting iPod into Disk Mode - Apple Support
If iTunes picks up the iPod in Disk Mode, it may prompt you to do a Restore. The Restore erases the iPod, reinstalls its software, and sets it to default settings.
I put the 7th gen into disk mode but it still does not show in itunes on either laptop, .
When connected to the XP laptop the ipod screen says Connected and Eject before disconnecting
and the icon Safely Remove Hardware is active on the bottom right of computer screen.
You should use the Windows 8 laptop for this troubleshooting, because it can run the latest version of iTunes. Windows XP does not support the latest version. If your 7th gen iPod nano is 2015 version (not the earlier version), it does not work with the older version of iTunes that runs under Windows XP. So what you describe when connected to the XP laptop ("ipod screen says Connected and Eject before disconnecting") may be what is expected.
When connected to the Windows 8 laptop, does the iPod's screen also say "Connected..."?
When I plug in the ipod gen5 to the Win 8 laptop there is no reaction, neither from the laptop nor the ipod.
The ipod screen radio and recorded audiobooks play normally whether connected to the laptop or not.
it seems to be a connection problem
When I plug in the ipod gen5 to the Win 8 laptop there is no reaction
And the 7th gen iPod nano? What does its screen show when you connect it to the Windows 8 computer (that is running iTunes)? Does it say "Connected"? Does it at least show the battery charging symbol, indicating it's getting power? Or is there "no reaction" on the 7th gen iPod's screen when connected?
When I plug in the 7th gen there's no reaction at all.
So to summarize, for the Windows 8 computer, NONE of your iPods react (as indicated by the iPod's screen) when you connect the iPod? And on the Windows XP computer, the two 5th gen iPod nanos "work perfectly," and the 7th gen "ipod screen says Connected and Eject before disconnecting" (although it does not appear in iTunes).
If that's correct, I think the Windows XP computer and its iTunes installation are working properly. IF the 7th gen iPod nano is the the 2015 version, it does not work with Windows XP (and the last version of iTunes for Windows XP), so it makes sense that it connects but it does not appear in iTunes. And the older 5th gen iPod nanos work fine.
But your Windows 8 computer is not connecting at all to your iPods, not even for power. It acts like you are not connecting them to USB. Even if iTunes is not installed, the iPods should be seen as unidentified USB devices. At the very least, the iPods should show battery charging symbol. Have you confirmed that the USB ports are working properly on that computer, by connecting something else to them? Connect something that is data-related and uses power from the port, like a USB flash drive.
Since it's a laptop, it should have its power adapter connected, so that it's not running on battery power. The laptop (and Windows 8) may have functionality that turns OFF full power to USB ports when running on battery power, to conserve power. Without full USB power, the iPod may not connect or charge its battery.
In the Windows 8 computer the two 5th gen work, I can download and play music etc., and charge the two 5th gen nanos.
the 7th gen used to work for years on the windows 8 laptop but not any more. the 7th gen charges with difficulty, that is it charges when the lightning cable is jiggled a bit. The two 5th gen charge on both laptops.
i have tried all the ports on both laptops with other devices and all work. Both laptops are connected to the mains.
Your new info seems to contradict previous info, but I'll go with what you said last. And 7th gen iPod nano is not the 2015 version, if it "used to work for years."
So, based on my understanding of your last post, the Window 8 computer and its iTunes installation works properly for your two older 5th gen iPod nanos (for charging and syncing), but not for your 7th gen (which previously worked fine).
the 7th gen charges with difficulty, that is it charges when the lightning cable is jiggled a bit.
Seems like that's the problem. If you have to "jiggle" it to get it to connect for power, the iPod's Lightning connector is damaged. OR your docking cable (which is different from the older type used by 5th gen iPod nano) is faulty. You may want to try a different Lightning cable to see if the connection is better.
No iPod nano 7 icon appears in iTunes, with Windows 8 or IP on two computers. Two nano 5s work perfectly. Short black lines have appeared on iPod screen
