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Passcode Requirement: You must change your iPhone unlock passcode within 60 minutes.

Issue:


A couple of weeks ago, after unlocking my iPhone I received a strange prompt on my iPhone 5 (running iOS 9.3.1, not jailbroken) saying that I had to change my passcode within 60 minutes.


Not thinking much of it, I followed the instruction and changed the passcode via the prompt. I didn't think to question the fact it didn't give me any options other than to pick a 4-digit passcode.


After changing it, I was again 2 weeks later (2 days ago as of writing this) prompted to change my passcode, except this time I had 58 minutes to do this.


I found this to be a bit fishy so I researched it and there was no apple documentation on it, only forums of a lot of other iPhone users that had experienced the same thing and the forums were dated as far back as 2012 (that I saw anyway, could have been more before that too).


I rang apple support, and they weren't aware of this issue as there wasn't a feature for iOS that made this happen and recommended I immediately reset my settings (by going to Settings > General > Reset > Reset All Settings). This resets all settings, doesn't erase any of your data.


It was my personal guess that if it was in fact malicious software, it may be connected to the operating system some how because the first time I changed my passcode via the prompt and it worked. So I made the decision to backup everything I wanted to keep manually, and not via iTunes and then manually get everything back. This may have been unnecessary but again it was my guess that any recent iTunes backups I had may have had this issue.


If it was in fact malicious, I'm not sure what kind of access it could of had to my phone, be it data or whatever. I may be slightly paranoid but wanted to remain on the safe side as pretty much everything I have was set up and connected to my phone. So I went the full length and changed a lot of the settings for accounts I have. Again, probably wasn't necessary but being safe.


So if you experience this yourself, just know that it isn't created by apple and you should at least reset your settings.


Hope this clears anything up!


User uploaded file


P.S. This isn't a screenshot I took, it is one I found on another stackexchange thread (source: http://apple.stackexchange.com/questions/124771/is-the-message-you-must-change-y our-passcode-within-60-minutes-valid-non…). Although it is exactly was I got

iPhone 5, iOS 9.3.1, Unusual passcode change prompt

Posted on May 4, 2016 10:02 PM

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Question marked as Best reply

Posted on May 23, 2016 8:37 AM

Well, Ratter - so sorry you were offended, but I think it was necessary. The fact is, when someone comes here for help, quite often it is for two very relevant reasons: a) they are new to the forums and may not know the rules (thank you for pointing them out), and b) they don't know the answer (which you did not point us to). The lack of providing an answer, combined with a snarky tone only reminds newcomers that they don't know what they are doing. That is unhelpful, and actually encourages us NOT to come back to the forum for help (or to offer our help).


Now, to make this a constructive criticism, I would point to iziah's followup, where he kindly recognizes that not everyone knows the answer and may still be having the problem. That tone is appreciated. Even better would be to point to one of the myriad answers to this problem (that I still can't find). I congratulate you on your Level 4 status, as you must have LOTS of knowledge and experience - but wish you maintained some compassion and helpful spirit, instead of what you offered instead.

41 replies

May 11, 2016 1:17 AM in response to iziah1

Gotta love the unhelpful condescending replys people leave. I just had the same problem but I didn't change my passcode. I searched online and found nothing worthwhile about the issue. I just downloaded an app I saw in a Redmond Pie article called System and Security Info and it shows two anomalies dealing with accessibility but now I'll have to research that. Doesn't seem like it would have anything to do with passcodes. So, I still would also like to know why we are getting these passcode popups for no reason.

May 22, 2016 6:13 PM in response to iziah1

Thanks everyone for your replies..


Although I must say, the arguments are unnecessary.


I posted this for a few reasons. Because I experienced the issue myself and although an old problem that has 'been resolved', it happened, so it may very well happen to others which it seems to have done. That and because there really are no answers anywhere else that I could find that actually explains the issue so I decided to post one. And it seems people did find it helpful, so the post served it's intended purpose.


That being said.. Please don't bag each other if you don't agree with the responses people leave. It doesn't really help those who are trying to find answers for problems they may be having.

May 23, 2016 8:44 AM in response to iziah1

To have a better understanding of this prompt you are receiving, and it's origin, can you check a few things for me?


Go to Settings>Mail, Contacts, Calendars and verify if there is an active Exchange account linked to your iPhone?


Secondly, check Settings>General>[scroll down] and check for a Profile or VPN that may be setup.


These items have a means of controlling certain settings on your iPhone and may require more specific securities depending on their provisioning from the server end of said services. These requirements have no means of "opting out" unless you were to remove the service in question in its entirety.

May 23, 2016 8:55 AM in response to piperjoe68

Then it would seem this is something brought on through a link that may have been clicked in Safari at some point. I recommend that you close Safari out of your App Switcher [double click the home button and swipe Safari up so that is disappears], Clear History and Website Data under Settings>Safari and reboot your iPhone by holding the Sleep/Wake button and choosing Slide to Power off. This message is not brought on by design in the iOS software alone.

May 27, 2016 6:22 AM in response to iziah1

Hi thanks for this post and I am sorry others do not appreciate it.


When researching an issue I always select "within the past week/month" for the most recent occurrence since software changes soo much, if you had not posted this I probably wouldnt have been brought to the Apple forums, so good job!


I can confirm the hard reset cleared it for me. Close Safari, clear history and browsing data then hold home/sleep until the reset completes.


Thanks!

Jul 8, 2016 10:49 AM in response to iziah1

Thanks for posting. I googled when I had the same thing pop up on my screen and came here. However, the first post I read was in 2012 so it is good that we can rule out that it is firmware issue. I also prefer to read recent postings since technology changes so quickly. But first, rather than following the prompt "requiring" me to change my password, instead I went directly into settings > passcode and changed it there to a alphanumeric code instead of my usual pin. Then I took yalls advice and cleared my safari history and rebooted my phone. So far so good.

Sep 5, 2016 7:42 AM in response to iziah1

I would like to further this question with some more information that I have not seen posted yet.

I received this message last night and ignored it as I was going to sleep.


This morning I awoke to discover the the message returned, but without the 60 minute warning. It forced me to change my passcode and would not allow me to do anything on my iPad. I didn't change it through the prompt, and tried a reset (Hold Power and Home). The prompt still came up so I connected to iTunes to either restore an old backup, or just format it. iTunes popped up saying that I need to reclick a prompt on my iPad to trust the computer, but the Passcode Requirement was still forcing me to change my passcode before I could do anything.


So whether or not this is an actual iOS prompt, it certainly has access to the system, which is kinda scary if Apple has no idea about it according to people's conversations.


I re-changed my password through Settings, but still a little worried about what this prompt may be. Luckily I rarely use my iPad and it has no personal information. I may still format for good measure.


I'm usually pretty careful with websites, and really rarely even browse on my iPad. Just some Candy Crush and Facebook.


I'm wondering if a common link could be iTunes? I hadn't synced my iPad to iTunes for months. Is this the case for other people reporting the issue? Maybe there's a weird security requirement in the OS that freaks out if it hasn't connected to iTunes in a while?

Passcode Requirement: You must change your iPhone unlock passcode within 60 minutes.

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