Quick Time Player not working after El Capitan install

Question

Level 1

8 points

Quick Time Player not working after El Capitan install

Now Quick Time Player isn't working properly. When I click to use it, the only thing it allows me to do is "click to drag", while recording a screen, the control buttons disappear and the only way I can stop recording is to go to the menu screen and quit the Quick Time Player. So annoying!

It also isn't allow me to edit. When I try to edit my videos and then save it, it says it can't save the file.

None of this makes any sense.

Mac Pro, iOS 9.3.1, El Capitan

Posted on May 4, 2016 10:44 PM

Reply

Answer 1

norm123

Community Specialist

May 6, 2016 9:36 AM in response to macsrule2

Hey macsrule2,
I understand that you are having issues with editing and creating screen recording with QuickTime. Let's go over some troubleshooting to get this sorted out.
The first thing I would start with is testing this out in a different user on your Mac. If you do not have another user on your Mac, you can create one within System Preferences. Take a look at the article for more details.
Mac OS X: How to troubleshoot a software issue
https://support.apple.com/en-us/HT201516
If it is reproducible there, then you will need to reinstall OS X as that is part of it and not a separate installer. Take a look at the article below for more details on reinstalling OS X.
How to reinstall OS X on your Mac
https://support.apple.com/en-us/HT204904
Take it easy

Reply