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My iPod is disabled

I was at work trying to set up my iPod touch for a new dock I bought. I entered the wrong code in too many times and now it's disabled. How do I fix it? We aren't allowed to have iTunes on the computers here. In fact I tried to see if it would let me, but it's blocked. What do I do? Ive had this iPod for about 8 months and never really used it. Now that I have my docking station I can, bug now the iPod doesn't work. I have been an excelent customer of iTunes for years. I have been very loyal. I have spent thousands of $$ for music, movies, and devices. I just bought the pro. My loyalty alone should allow you to fix this and make my iPod right again.

iPod touch

Posted on May 5, 2016 1:53 AM

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1 reply

May 5, 2016 6:09 AM in response to Aprilmomx3

If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone,

sign in and go to FIndMyiPhone

https://support.apple.com/kb/PH2696?locale=en_US&viewlocale=en_US

and use Remote Wipe

https://support.apple.com/kb/PH2701?locale=en_US

to erase the contents of your device. If you have been using iCloud to back up,

https://support.apple.com/kb/PH12519?locale=en_US&viewlocale=en_US

you may be able to restore the most recent backup to reset the passcode after the device has been erased.

You can also wipe the iOS device by installing the FindMyiPhone app on another iOS device and using that app to wipe the device.


Otherwise you need a computer with iTunes and an internet connection.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

My iPod is disabled

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