Q: Apple ID not recognised
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May 6, 2016 10:47 AMby pedro d,Hello there, KNone.
It sounds like you're unable to activate your iPhone 5s due to an issue with the previous owner not being able to unlock it with their Apple ID password. The following Knowledge Base article offers up the available options:
Find My iPhone Activation Lock
https://support.apple.com/en-us/HT201365
What if I forget my Apple ID password?
If you forget your password, you can reset it at your Apple ID account page or you can contact Apple Support and verify your identity.
If you forget your password and can't reset it, you'll lose access to your Apple ID and might be unable to use or reactivate your device. To help prevent this, visit your Apple ID account pageperiodically to review and update your account information.
What if I purchase a device that is still linked to the previous owner's account?
Contact the previous owner as soon as possible and ask them to erase the device and remove it from their account. Learn how to remove a device from a previous owner's account.
Thanks for being a part of Apple Support Communities.
Kind Regards.
