Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iphone 6s set up/syncing

I have just purchased an iphone 6s and trying to set it up - it is saying i need to download the latest version of itunes which i have done. So tried again it continues to keep saying the same thing no matter what i do - someone please help

iPhone 6s

Posted on May 5, 2016 6:56 AM

Reply
1 reply

May 5, 2016 6:59 AM in response to aashleycrow

Have you tried to reset your iPhone after downloading the latest version of iTunes?


In order to do this, follow these steps:

  • Press and hold the Sleep/Wake button
  • Press and hold on the Home button
  • Keep holding both buttons until the display turns off and back on with Apple logo on it.

Alternatively, you may go to Settings - General - Reset - Reset All Settings

If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.

As a final step, try the recovery mode. Turn your device off, then plug it to your computer with the home button pressed. Keep the Home button pressed until you see the iTunes logo on the screen of your device. After that on your computer you should see the iTunes window saying your device needs to be restored to factory settings. Click on the restore button.

More info here:

https://support.apple.com/en-us/HT201263

If these steps don't work, contact Apple and ask for help.

https://www.apple.com/support/iphone/contact/

iphone 6s set up/syncing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.