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iPhone

I cannot seem to open email documents that have been downloaded to my iCloud drive on my iPhone 6 Plus. Help!

iPhone 6s Plus, iOS 9.3.1

Posted on May 5, 2016 9:02 AM

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1 reply

May 5, 2016 1:55 PM in response to maurafromgoleta

Any error message?

Have you been able to open those email documents before?

If yes - try this


Sign out of Find iPhone

Sign out iCloud

Delete the email account from the phone


Do a forced restart - After shutting down all open apps using the app switcher - invoked by quick double press of the home button and swiping up on each app till it flies off the screen.


Hold the sleep/wake and home buttons down together till you see  logo - then release and allow normal boot up



Sign back into all of the above

Re add the email account


See if the issue resolves

iPhone

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