Safari problem: New tab (slow), search (slow)

Question

Level 1

9 points

Safari problem: New tab (slow), search (slow)

(I know there is discussions on the topic "slow Safari", but it dont seem to mention the exact problem I experience. Please inform me if I should delete this discussion for that reason)

Hi. I have been dealing with this problems for the last month. Here is my problem and what I did:

When I hit "New Tab" in Safari, it takes forever (5-10 seconds) before the tab shows up.

When I click in the address-bar (were I search in Google and put in the website I want to go to) i takes forever (5-10 seconds) before I can write something.

So, what does a person with some computer experience do (I have much experience from Windows. "New" to OS X)? Uninstall the program (Safari) and re-install. But that doesn't work in OS X. So i re-installed OS X El Capitan. The problem was fixed, Safari was fast again. But, the next day, same problem. First I thought it was One Drive (because it was the ONLY program I had installed other than the pre-installed apps). But it wasn't One Drive. Then I though it was my Bootcamp installation (had no idea why, but why not try and remove it), so I formatted the whole drive and re-installed OS X El Capitan again. Safari worked perfectly, I could install One Drive, still worked perfectly.

THEN: When I got to my work, and installed the printer I use, Safari was slow again (as described above). It doesn't make sense, but after I installed that printer, Safari was slow and laggy again. Go figure!

And YES: I have tried all the, delete this and delete that (cache, history, cookies, turned off iCloud for Safari, turned off settings in "search", deleted several files in library and system as suggested no several sites) . Doesn't do it for me...

I don't want to switch browser, because I really love Safari and how it connects to my iPhone and iPad. Can anyone help?

NB: I had a discussion on this, but it was "solved" without being solved. Linc Davis was a great help. But I am afraid the former discussion is not active, so no notification will "pop-up". So therefore I have made a new one.

MacBook Pro (Retina, 13-inch,Early 2015), OS X El Capitan (10.11.4)

Posted on May 5, 2016 9:23 AM

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Answer 1

Kritun Author

Level 1

9 points

May 5, 2016 9:28 AM in response to Kritun

EtreCheck version: 2.9.12 (265)

Report generated 2016-05-05 18:26:53

Download EtreCheck from https://etrecheck.com

Runtime 1:33

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: No problem - just checking

Hardware Information: ⓘ

MacBook Pro (Retina, 13-inch, Early 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro12,1

1 2,7 GHz Intel Core i5 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1867 MHz ok

BANK 1/DIMM0

4 GB DDR3 1867 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 57

Video Information: ⓘ

Intel Iris Graphics 6100

Color LCD 2880 x 1800

System Software: ⓘ

OS X El Capitan 10.11.4 (15E65) - Time since boot: about 2 days

Disk Information: ⓘ

APPLE SSD SM0256G disk0 : (251 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

El Capitan (disk1) / : 249.77 GB (177.37 GB free)

Core Storage: disk0s2 250.14 GB Online

USB Information: ⓘ

Broadcom Corp. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

Anywhere

System Launch Agents: ⓘ

[not loaded] 6 Apple tasks

[loaded] 144 Apple tasks

[running] 74 Apple tasks

[killed] 14 Apple tasks

14 processes killed due to insufficient RAM

System Launch Daemons: ⓘ

[not loaded] 46 Apple tasks

[loaded] 151 Apple tasks

[running] 79 Apple tasks

[killed] 12 Apple tasks

12 processes killed due to insufficient RAM

Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-05-05) [Support]

[failed] com.adobe.AdobeCreativeCloud.plist (2016-05-05) [Support]

Launch Daemons: ⓘ

[running] com.adobe.adobeupdatedaemon.plist (2016-05-05) [Support]

[loaded] com.adobe.agsservice.plist (2016-05-05) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2016-04-11) [Support]

User Launch Agents: ⓘ

[loaded] com.logos.LogosIndexer.plist (2016-05-03) [Support]

User Login Items: ⓘ

iTunesHelper Program (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Other Apps: ⓘ

[running] com.adobe.CCLibrary.81632

[running] com.adobe.CCXProcess.83232

[running] com.adobe.acc.AdobeDesktopService.81952.96A0BE3C-A7B1-482B-9434-E8D96459B17A

[running] com.adobe.accmac.80992

[running] com.logos.Logos.67552

[loaded] 390 Apple tasks

[running] 185 Apple tasks

[killed] 26 Apple tasks

Internet Plug-ins: ⓘ

Default Browser: 601 - SDK 10.11 (2016-03-12)

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-05-05) [Support]

QuickTime Plugin: 7.7.3 (2016-03-12)

3rd Party Preference Panes: ⓘ

None

Time Machine: ⓘ

Time Machine not configured!

Top Processes by CPU: ⓘ

20% Safari

10% kernel_task

9% WindowServer

6% Logos

4% hidd

Top Processes by Memory: ⓘ

2.12 GB com.apple.WebKit.WebContent(14)

1.07 GB kernel_task

328 MB Logos

139 MB Safari

139 MB Mail

Virtual Memory Information: ⓘ

80 MB Free RAM

7.92 GB Used RAM (1.30 GB Cached)

244 MB Swap Used

Diagnostics Information: ⓘ

May 5, 2016, 04:30:57 PM ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-05-05-163057_[redacted].crash

com.adobe.acc.AdobeCreativeCloud - /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud

May 5, 2016, 03:41:58 PM /Library/Logs/DiagnosticReports/Adobe Lightroom_2016-05-05-154158_[redacted].cpu_resource.diag [Details]

/Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom

May 3, 2016, 07:10:45 PM Self test - passed

May 3, 2016, 11:56:33 AM /Library/Logs/DiagnosticReports/Logos_2016-05-03-115633_[redacted].cpu_resource .diag [Details]

/Applications/Logos.app/Contents/MacOS/Logos

Reply

Answer 2

pinkstones

Level 5

4,228 points

May 5, 2016 9:48 AM in response to Kritun

Your Adobe products are crashing — are they fully updated to be compatible with El Capitan? Also, Safari is using up way too much RAM — do you need 14 tabs open at the same time? That will make any browser slow down if it's using that much RAM.

Reply

Answer 3

dominic23

Level 10

83,904 points

May 5, 2016 9:49 AM in response to Kritun

Please try reinstalling OS X El Capitan.

Backup the computer.

Reinstall OS X El Capitan 10.11 from Recovery.

https://support.apple.com/en-us/HT204904

Reply

Answer 4

Kritun Author

Level 1

9 points

May 5, 2016 10:11 AM in response to dominic23

I have done this recently. Clean install, without recovery. The problem begins after a day or two of clean install...

Reply

Answer 5

Kritun Author

Level 1

9 points

May 5, 2016 10:15 AM in response to pinkstones

Hi, heres a new etrecheck:

EtreCheck version: 2.9.12 (265)

Report generated 2016-05-05 19:14:05

Download EtreCheck from https://etrecheck.com

Runtime 1:26

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

Safari slow

Hardware Information: ⓘ

MacBook Pro (Retina, 13-inch, Early 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro12,1

1 2,7 GHz Intel Core i5 CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1867 MHz ok

BANK 1/DIMM0

4 GB DDR3 1867 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 57

Video Information: ⓘ

Intel Iris Graphics 6100

Color LCD 2880 x 1800

System Software: ⓘ

OS X El Capitan 10.11.4 (15E65) - Time since boot: less than an hour

Disk Information: ⓘ

APPLE SSD SM0256G disk0 : (251 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

El Capitan (disk1) / : 249.77 GB (178.59 GB free)

Core Storage: disk0s2 250.14 GB Online

USB Information: ⓘ

Broadcom Corp. Bluetooth USB Host Controller

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

Anywhere

System Launch Agents: ⓘ

[not loaded] 6 Apple tasks

[loaded] 158 Apple tasks

[running] 74 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 46 Apple tasks

[loaded] 156 Apple tasks

[running] 86 Apple tasks

Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-05-05) [Support]

[failed] com.adobe.AdobeCreativeCloud.plist (2016-05-05) [Support]

Launch Daemons: ⓘ

[running] com.adobe.adobeupdatedaemon.plist (2016-05-05) [Support]

[loaded] com.adobe.agsservice.plist (2016-05-05) [Support]

[loaded] com.microsoft.office.licensingV2.helper.plist (2016-04-11) [Support]

User Launch Agents: ⓘ

[loaded] com.google.keystone.agent.plist (2016-05-05) [Support]

[loaded] com.logos.LogosIndexer.plist (2016-05-03) [Support]

User Login Items: ⓘ

iTunesHelper Program (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Other Apps: ⓘ

[running] com.adobe.CCLibrary.81632

[running] com.adobe.CCXProcess.83232

[running] com.adobe.acc.AdobeDesktopService.81952.0E191D10-4129-4DCA-A23E-3A20D0CA618B

[running] com.adobe.accmac.80992

[running] com.etresoft.EtreCheck.118112

[loaded] 392 Apple tasks

[running] 183 Apple tasks

Internet Plug-ins: ⓘ

Default Browser: 601 - SDK 10.11 (2016-03-12)

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-05-05) [Support]

QuickTime Plugin: 7.7.3 (2016-03-12)

3rd Party Preference Panes: ⓘ

None

Time Machine: ⓘ

Time Machine not configured!

Top Processes by CPU: ⓘ

5% WindowServer

2% kernel_task

2% fontd

1% Adobe Desktop Service

1% bird

Top Processes by Memory: ⓘ

775 MB kernel_task

475 MB com.apple.WebKit.WebContent(4)

246 MB mdworker(13)

123 MB node(2)

90 MB Dock

Virtual Memory Information: ⓘ

3.23 GB Free RAM

4.77 GB Used RAM (2.29 GB Cached)

0 B Swap Used

Diagnostics Information: ⓘ

May 5, 2016, 06:47:40 PM ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-05-05-184740_[redacted].crash

com.adobe.acc.AdobeCreativeCloud - /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud

May 5, 2016, 06:47:16 PM Self test - passed

May 5, 2016, 04:30:57 PM ~/Library/Logs/DiagnosticReports/Creative Cloud_2016-05-05-163057_[redacted].crash

May 5, 2016, 03:41:58 PM /Library/Logs/DiagnosticReports/Adobe Lightroom_2016-05-05-154158_[redacted].cpu_resource.diag [Details]

/Applications/Adobe Lightroom/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom

May 3, 2016, 11:56:33 AM /Library/Logs/DiagnosticReports/Logos_2016-05-03-115633_[redacted].cpu_resource .diag [Details]

/Applications/Logos.app/Contents/MacOS/Logos

Reply

Answer 6

Kritun Author

Level 1

9 points

May 5, 2016 10:17 AM in response to Kritun

Here is a link to my previous discussion: Safari problems: New tab (slow), search (slow)

Well... 14 tabs should be no problem for a MacBook Pro. Chrome is doing just fine with 10 +++ tabs.

Reply

Answer 7

pinkstones

Level 5

4,228 points

May 5, 2016 1:34 PM in response to Kritun

You should change your Gatekeeper settings — having it fixed at "Anywhere" isn't a good idea. Go to System Preferences --> Security & Privacy and change it to "Mac App Store and identified developers."

Reply

Answer 8

Kritun Author

Level 1

9 points

May 6, 2016 12:20 AM in response to pinkstones

Done 😉

But has this something to do with Safari being laggy?

Reply

Answer 9

Eric Root

Level 10

684,027 points

May 6, 2016 6:29 AM in response to Kritun

Try quitting all Adobe applications. Creative Cloud and Lightroom are crashing.

Try a restart.

Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

Isolating an issue by using another user account

If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.

Safe Mode - About El Capitan

Safe Mode Startup – El Capitan.

Reply

Answer 10

Kritun Author

Level 1

9 points

May 17, 2016 7:25 AM in response to Eric Root

Thank you for your reply. If the problem continues, I'll try. Currently the new update v. 10.11.5 of OS X seems to have fixed the problem. I will try your suggestions (even though I've tried them before, in the other post the same was suggested) if the problem persists.

Can I put the discussion "on hold" or something? What should I do next with this discussion?

Reply

Answer 11

pinkstones

Level 5

4,228 points

May 17, 2016 8:58 AM in response to Kritun

Kritun wrote:

Can I put the discussion "on hold" or something? What should I do next with this discussion?

No, you can't put it "on hold." Just don't respond to it anymore until you need to. 🙂

Reply

Answer 12

Kritun Author

Level 1

9 points

May 17, 2016 12:23 PM in response to pinkstones

Ok, thanks 🙂

Reply

Answer 13

Kritun Author

Level 1

9 points

May 17, 2016 12:24 PM in response to Eric Root

Safari just lagged like crazy again. I will begin troubleshooting with what you've said. I'll be back with the results.

Reply

Answer 14

Kritun Author

Level 1

9 points

May 19, 2016 2:40 PM in response to Eric Root

I have now tried what you've said.

Ive turned off all adobe application (so that NONE of them start up when I turn on my computer, not a single process starts up having something to do with adobe 🙂)

Ive tried in guest user; doesn't seem to be a problem. Safari runs smoothly as far as Ive tried.

Booted up in safe mode, and let it stay there for a while. Booted back, same problem.

I dont have any extensions installed, except latest version of flash player.

Keep in mind that this is a freshly installed OS X El Capitan. So there shouldn't be any faults...

Reply

Answer 15

Eric Root

Level 10

684,027 points

May 20, 2016 6:47 AM in response to Kritun

Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies.Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library./Caches/com.apple.Safari/Cache.db and move it to the trash.

Safari Corruption See post by Linc Davis

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