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how to delete an old account on the first setup.

my uncle gave me an ipad and i turned it to the factory settings without hesitation but after the format this ipad 2 wants me to enter my uncles apple id which i dont have and my uncle doesnot remember it. thats why i cant use it. can you please help me with this issue thanks

iPad 2

Posted on May 5, 2016 1:17 PM

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2 replies

May 5, 2016 1:27 PM in response to katsumotosama

The iPad is Activation Locked as described here:

Find My iPhone Activation Lock - Apple Support


The article contains a section: "What if I forget my Apple ID password?" You say your uncle forgot his Apple ID (not the password, but the actual ID). He should therefore contact Apple Support as that paragraph suggests to verify his identity.


Click the "Contact Us" link at the bottom of this page to contact Apple Support.

how to delete an old account on the first setup.

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