Q: Ipod classic not recognized by iTunes 11.4
I used my friend's iPod classic thin version on my macbook pro running iTunes 12.3.x and synced without any problem.
Now, when she is trying to sync it to her macbook running snow leopard and iTunes 11.4, it doesn't recognize the iPod.
Is it because it has been synced with the latest iTunes version and it will no longer be recognized by an older version of iTunes? Anybody experienced this before?
MacBook Pro, OS X El Capitan (10.11.3)
Posted on May 5, 2016 1:49 PM
It should still be recognized on her Mac, especially if it worked before with her Mac. However, any content you synced from your iTunes library will be erased if she sets up syncing with her iTunes library. It can only be set to be "in sync" with one iTunes library at a time.
If she has not already, do a Reset (restart) on the iPod and connect it again with iTunes already running on the Mac.
Learn how to reset your iPod - Apple Support (see section iPod with a click wheel)
If that does not help, she should try putting the iPod into Disk Mode
Putting iPod into Disk Mode - Apple Support
Run iTunes and connect the iPod to a direct USB port on the Mac, with all other USB devices disconnected. If iTunes picks it up, it may prompt a Restore. The Restore erases the iPod, reinstalls its software, and sets it to default settings.
Posted on May 5, 2016 6:17 PM