Ipad pro 9.7 in wi-fi 128GB
I started the set up and put my thumb print in,added Icloud, the it ask me for my passcode. I don't have a passcode yet so I'm stuck at that point.
iPad Pro
I believe it wants you to provide a passcode to use, not to access the device which does not have an assigned passcode until you provide it.
I understand what you are saying but it acts as tho I have already set one, it doesn't say set up pass code, it says enter your pass code and also that it has to be entered on restart.
Did you buy it new, and not from Best Buy.
I bought it from Apple, new.
Then it should be asking you to set up a code, not enter an existing code.
This explains the steps involved in setting up a new iPad:
Get started with iPhone, iPad, and iPod touch - Apple Support
As you can see in step 4, when you set up your Touch ID (fingerprint), you were asked about a passcode. Either that passcode request happened in the past (and you entered one, otherwise your Touch ID would not be functioning), or that passcode request is happening now, and, as suggested above, you need to create a passcode.
Hopefully this will refresh your memory.
I understand what you all are saying, however it never did give me the option of setting up a pass code only to enter one as it said it was a restart. The only other thing was I did accidentally log out of the ipad and then turned it back on but still had not set a pass code. Thank you all I guess I'll have to call in.
I am trying to set my new Ipad up and it's asking for a passcode and I haven't set one up yet
