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User profile for user: gwatson004
gwatson004 Author
User level: Level 1
12 points

BMP (El Capitan) crashing and slow reboot

Hello, my MBP has been crashing and then struggling to reboot for several months. Here's the short story -- First Aid indicated problems with the partition map may cause problems when booting. I feared an HD problem so I replaced it with a Samsung EVO SSD. Same problem returned, so my new friend at the Genius Bar thought maybe I was reintroducing the issue when I restored my backup. He restored everything using a process of copying files over instead of restoring the backup through Time Machine. It worked great for 3-4 days but then the problem returned. Interestingly, First Aid still randomly indicates issue with partition map, but not as often when in safe mode.


Does anyone have any ideas? Suggestions? I've included an EtreCheck report below. I noticed com.apple.webkit.plugin shows up a lot.

Thanks for the help, George


EtreCheck version: 2.9.12 (265)

Report generated 2016-05-05 15:18:19

Download EtreCheck from https://etrecheck.com

Runtime 2:07

Performance: Excellent


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Apps are crashing


Hardware Information: ⓘ

MacBook Pro (15-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,1

1 2.3 GHz Intel Core i7 CPU: 4-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1600 MHz ok

BANK 1/DIMM0

2 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 378


Video Information: ⓘ

Intel HD Graphics 4000

NVIDIA GeForce GT 650M - VRAM: 512 MB


System Software: ⓘ

OS X El Capitan 10.11.4 (15E65) - Time since boot: less than an hour


Disk Information: ⓘ

Samsung SSD 850 EVO 250GB disk0 : (250.06 GB) (Solid State - TRIM: No)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 249.20 GB (190.27 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


HL-DT-ST DVDRW GS31N ()


USB Information: ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus


Gatekeeper: ⓘ

Mac App Store and identified developers


System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 166 Apple tasks

[running] 65 Apple tasks


System Launch Daemons: ⓘ

[failed] com.apple.Kerberos.digest-service.plist

[failed] com.apple.watchdogd.plist

[not loaded] 45 Apple tasks

[loaded] 161 Apple tasks

[running] 81 Apple tasks


Launch Daemons: ⓘ

[not loaded] com.adobe.fpsaud.plist (2016-04-15) [Support]

[not loaded] com.microsoft.office.licensingV2.helper.plist (2016-04-11) [Support]


User Launch Agents: ⓘ

[not loaded] com.apple.AddressBook.ScheduledSync.PHXC...plist

[not loaded] com.google.keystone.agent.plist (2016-03-03) [Support]


User Login Items: ⓘ

iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

OneDrive Application Hidden (/Applications/OneDrive.app)


Other Apps: ⓘ

[running] com.etresoft.EtreCheck.108192

[loaded] 405 Apple tasks

[running] 154 Apple tasks


Internet Plug-ins: ⓘ

FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-29) [Support]

QuickTime Plugin: 7.7.3 (2016-03-12)

Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-29) [Support]

Default Browser: 601 - SDK 10.11 (2016-03-12)


User internet Plug-ins: ⓘ

WebEx64: 1.0 - SDK 10.5 (2015-12-31) [Support]

CitrixOnlineWebDeploymentPlugin: 1.0.92 (2012-12-19) [Support]

Google Earth Web Plug-in: 7.1 (2015-12-31) [Support]

RealPlayer Plugin: Unknown


3rd Party Preference Panes: ⓘ

Flash Player (2016-04-15) [Support]


Time Machine: ⓘ

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 249.20 GB Disk used: 58.93 GB

Destinations:

Seagate HD [Local]

Total size: 249.72 GB

Total number of backups: 1

Oldest backup: 4/28/16, 5:22 PM

Last backup: 4/28/16, 5:22 PM

Size of backup disk: Adequate

Backup size 249.72 GB > (Disk used 58.93 GB X 3)


Top Processes by CPU: ⓘ

3% ps

2% WindowServer

2% fontd

1% kernel_task

0% launchd


Top Processes by Memory: ⓘ

422 MB kernel_task

90 MB UserEventAgent(2)

70 MB QuickLookSatellite

70 MB SpotlightNetHelper

70 MB callservicesd


Virtual Memory Information: ⓘ

94 MB Free RAM

3.90 GB Used RAM (731 MB Cached)

0 B Swap Used


Diagnostics Information: ⓘ

May 5, 2016, 03:14:32 PM Self test - passed

May 5, 2016, 03:04:17 PM /Library/Logs/DiagnosticReports/WindowServer_2016-05-05-150417_[redacted].crash

/System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/WindowSe rver

May 5, 2016, 03:04:00 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-05-05-150400_[ redacted].crash

/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.Plugin.64.xpc/Contents/MacOS/com.apple.WebKit.Plugin.64

May 5, 2016, 03:04:00 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-05-05-150400_ [redacted].crash

/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

May 4, 2016, 05:43:52 PM /Library/Logs/DiagnosticReports/Safari_2016-05-04-174352_[redacted].hang

/Applications/Safari.app/Contents/MacOS/Safari

May 4, 2016, 05:43:17 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-05-04-174317_[ redacted].cpu_resource.diag [Details]

May 4, 2016, 04:41:26 PM /Library/Logs/DiagnosticReports/WindowServer_2016-05-04-164126_[redacted].crash

May 4, 2016, 04:37:49 PM /Library/Logs/DiagnosticReports/Kernel_2016-05-04-163749_[redacted].panic [Details]

May 4, 2016, 04:36:49 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-05-04-163649_[ redacted].crash

May 4, 2016, 04:36:49 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-05-04-163649_[r edacted].crash

May 4, 2016, 04:36:49 PM /Library/Logs/DiagnosticReports/WindowServer_2016-05-04-163649_[redacted].crash

May 3, 2016, 12:11:45 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-05-03-121145_[ redacted].crash

May 2, 2016, 04:40:26 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-05-02-164026_[ redacted].crash

MacBook Pro (15-inch Mid 2012), OS X El Capitan (10.11.4)

Posted on May 5, 2016 2:46 PM

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3 replies
User profile for user: Linc Davis
Linc Davis
User level: Level 10
209,541 points

May 5, 2016 4:58 PM in response to gwatson004

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Please launch the Console application in any one of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Step 1

For this step, the title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

In the top right corner of the Console window, there's a search box labeled Filter. Enter "BOOT_TIME" (without the quotes.)

Each message in the log begins with the date and time when it was entered. Select the BOOT_TIME log message that corresponds to the last boot time when you had the problem. Now clear the search box to reveal all messages. Select the ones logged before the boot, during the time something abnormal was happening. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

For example, if the system was unresponsive or was failing to shut down for three minutes before you forced a restart, post the messages timestamped within three minutes before the boot time, not after. Please include the BOOT_TIME message at the end of the log extract—not at the beginning.

If there are long runs of repeated messages, please post only one example of each. Don’t post many repetitions of the same message.

When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Some private information, such as your name, may appear in the log. Anonymize before posting.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Step 2

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar.

There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A crash report has a name that begins with the name of the crashed process and ends in ".crash". A panic report has a name that begins with "Kernel" and ends in ".panic". A shutdown stall report has a name that ends in ".shutdownstall". Select the most recent of each, if any. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot. It's possible that none of these reports exists.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

If you don't see any reports listed, but you know there was a crash or panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report—they're very long and rarely helpful.

When you post the log extract or the crash report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

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User profile for user: gwatson004
gwatson004 Author
User level: Level 1
12 points

May 10, 2016 11:14 AM in response to Linc Davis

Thank you for your help. My computer crashed at 10:36am. There was only one System Diagnostic Report labeled "crash" and it was timestamped 8:24am, several hours before my computer quit responding. I can post it if you want to see it. I didn't see any reports labeled panic or shutdownstall.



5/10/16 11:34:06.718 AM sandboxd[527]: ([327]) storeaccountd(327) deny file-write-create /Users/gwatson004/Library/Caches/com.apple.Safari/ProductionBag

5/10/16 11:34:09.857 AM Safari[390]: tcp_connection_tls_session_error_callback_imp 14 __tcp_connection_tls_session_callback_write_block_invoke.434 error 22

5/10/16 11:34:42.000 AM kernel[0]: **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1

5/10/16 11:34:43.000 AM kernel[0]: **** [IOBluetoothHostControllerUSBTransport][ClearFeatureInterruptEndpointHalt] -- successfully posting another read for the mInt0InterruptPipe -- mInterruptPipeInOutstandingIOCount = 1 -- this = 0x7000

5/10/16 11:35:03.418 AM com.apple.WebKit.WebContent[394]: [11:35:03.418] <<<< Boss >>>> figPlaybackBossPrerollCompleted: unexpected preroll-complete notification

5/10/16 11:35:18.095 AM WindowServer[179]: Received display connect changed for display 0x42728c2

5/10/16 11:35:18.104 AM WindowServer[179]: Found 34 modes for display 0x042728c2 [34, 0]

5/10/16 11:35:18.140 AM WindowServer[179]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x042728c2 device: 0x7f8c5b602eb0 isBackBuffered: 1 numComp: 3 numDisp: 3

5/10/16 11:35:26.952 AM Microsoft OneNote[598]: Stream 0x7b276a20 is sending an event before being opened

5/10/16 11:35:28.000 AM kernel[0]: **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1

5/10/16 11:35:29.000 AM kernel[0]: **** [IOBluetoothHostControllerUSBTransport][ClearFeatureInterruptEndpointHalt] -- successfully posting another read for the mInt0InterruptPipe -- mInterruptPipeInOutstandingIOCount = 1 -- this = 0x7000

5/10/16 11:36:38.000 AM kernel[0]: NVDA(Graphics): Channel exception! Exception type = 0x20 DMA Engine Error (PBDMA Error)

5/10/16 11:36:38.000 AM kernel[0]: NVDA: Channel Info: [12, 0x10, 0xb, 0x114]

5/10/16 11:36:38.000 AM kernel[0]: NVDA: Version Info: [com.apple.GeForce, 10.1.0, 0x7d780b0a, 18894120, 310.42.25f01, 1]

5/10/16 11:36:38.000 AM kernel[0]: NVDA(Graphics): Channel exception! Exception type = 0x1f Access Violation Error (MMU Error 2)

5/10/16 11:36:38.000 AM kernel[0]: NVDA: Channel Info: [9, 0xd, 0x8, 0x23c]

5/10/16 11:36:38.000 AM kernel[0]: NVDA: Version Info: [com.apple.GeForce, 10.1.0, 0x7d780b0a, 18894120, 310.42.25f01, 1]

5/10/16 11:36:38.000 AM kernel[0]: NVDA: MMU Error: FAULT_INFO_TYPE_UNSUPPORTED_KIN at 0x100650000

5/10/16 11:36:38.288 AM DumpGPURestart[662]: Saved gpuRestart report for kernel to /Library/Logs/DiagnosticReports/Kernel_2016-05-10-113638_apples-MacBook-Pro-2.g puRestart

5/10/16 11:36:39.064 AM WindowServer[179]: Surface testing disallowed updates for 10 sequential attempts...

5/10/16 11:36:43.000 AM kernel[0]: process com.apple.WebKit[481] caught causing excessive wakeups. Observed wakeups rate (per sec): 389; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 73963

5/10/16 11:36:43.000 AM kernel[0]: **** [IOBluetoothHostControllerUSBTransport][InterruptReadHandler] -- Received kIOReturnNotResponding error - retrying: 1

5/10/16 11:36:43.651 AM com.apple.xpc.launchd[1]: (com.apple.ReportCrash[663]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash

5/10/16 11:36:43.653 AM ReportCrash[663]: Invoking spindump for pid=481 wakeups_rate=389 duration=116 because of excessive wakeups

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BMP (El Capitan) crashing and slow reboot

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