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Newsroom Update
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Announcement
Introducing the iPad Pro with Apple M4 chip, the redesigned iPad Air in two sizes, and the all‑new Apple Pencil Pro. Watch the event >
Introducing the iPad Pro with Apple M4 chip, the redesigned iPad Air in two sizes, and the all‑new Apple Pencil Pro. Watch the event >
My iPad is disabled and I'm trying to get it back. The instructions I read told me to do things on my IPad which I can't do because it's disabled. Can anyone help me in simple steps that won't have me going in circles?
iPad Air
Are you looking at Apple's official instructions? If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
Putting your iPad in Recovery Mode is different from doing a force restart - you hold both the home and power buttons until you see the Apple logo, but when do see it, you'll need to let go of the power button but continue holding the home button until you see the iTunes logo with a Lightning cable picture displayed on your iPad. This needs to be done when your iPad is plugged in to your computer. Then you can follow the prompts from iTunes on your computer.
Well that didn't work. iTunes said it was installing new software on my IPad so I waited and finally it came back and said it could not access my IPad because it was Password locked and to enter my Password on my IPad.....full circle once again and I'm now getting the "Password Disabled. Connect to ITunes" message as before. I'm very frustrated.
After 3 tries and ITunes telling me that they can't connect to my IPad all of a sudden it started setting up my IPad with a clean slate. I lost everything on my IPad and have to start all over again. All of this because I upgraded my IPad and Apple had a glitch that required my original password when I purchased my IPad and locked me out when I couldn't find the right password. I'm not a happy camper with Apple right now.
Thanks Steve for your help.At least you got me to the point where I could get the IPad working again.
My IPad is disabled and I'm trying to get it restored. The instructions I have tell me to force start the IPad but I can't use it because it's disabled. I don't know what to do next.
