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Helpful answers
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May 5, 2016 5:13 PM in response to cynthiamtby Rysz,Disconnect the power cable for about 30 seconds, then try again.
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May 5, 2016 5:49 PM in response to cynthiamtby Diana.McCall,Please explain more about what you are doing when this happens. Are you trying to set it up?
This should help identify the version: Identify your Apple TV model - Apple Support
Your router may be blocking port 123, NTP, which ATV needs to get the time. Please check your router settings for Ports or Services.