You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Safari 6.1.6 crashes at Google Maps

Today Safari 6.1.6/Mac OS 10.7.5/Mac Pro started crashing at Google Maps. All other sites work fine. Tried the usual fixes (reset etc.) but no relief. If I go to a page like a hotel reservation where a Google map comes up to the side, no crash, but I DO get an alert to "upgrade" to Google Chrome. Hmmm… Tried it a while back, too invasive. Mapquest, Bing, and Here work fine also.


In the crash log the first line mentions Javascript if that helps. If you turn off Javascript, the page does not load and just tells you to turn it on.


Anyone else?

Mac Pro, Mac OS X (10.7.5)

Posted on May 5, 2016 6:52 PM

Reply
71 replies

May 5, 2016 7:03 PM in response to neversweat

v10.7.5 Lion is an outdated OS X. Safari 6.1.6 is also which is why you are having problems with Google Maps.

Recommended requirements for Chrome is v10.9 Mavericks > https://support.google.com/chromecast/answer/3209990?hl=en


With v10.7 Lion as the minimum.


In order to have the best security available on your Mac, see if your Mac meets 10.11 El Capitan requirements here > Upgrade to El Capitan


That would upgrade your Mac to v10.11.4 and Safari 9.1, a stabler platform.


El Capitan is free and available for download from the App Store.


El Capitan requires 8.8 GB's of storage space.

May 5, 2016 7:27 PM in response to Carolyn Samit

That's the latest OS and Safari my Mac Pro 2,1 will run, so they are not outdated for this Mac. None of those are solutions. Already checked all that. Also, it worked fine yesterday. I bet Google made an incompatible change. I also tried changing the user agent to fool it (works in Netflix to fix buttons), but no joy.


Also lots of beach balls, seems to be Flash related, and yes, I have the latest Flash.

May 5, 2016 7:48 PM in response to neversweat

Not outdated for your Mac but your Mac is four OS X's behind. v10.8 Mountain Lion, v10.9 Mavericks, "v10.10 Yosemite, and v10.11 El Capitan.


Meaning you're going to have issues with Google Maps and some websites.


That's why you are seeing the alert to upgrade to Google Chrome.


That's why I suggested upgrading your Mac to El Capitan so you have the latest OS X available. It's free.

May 5, 2016 7:56 PM in response to Carolyn Samit

I don't think you understand. I cannot upgrade to a later OS. I am already running the latest OS I can for this hardware. The only way I can run another OS is to buy a new or later Mac.


The Chrome alert is coming from a Google web page. It's basically an ad.


No issues with other web sites including map sites.


Java has no relation to Javascript.

May 5, 2016 8:36 PM in response to neversweat

"I don't think you understand. I cannot upgrade to a later OS. I am already running the latest OS I can for this hardware."

Since you didn't mention this in your original post, we have no way of knowing.

Minimum requirements for the Firefox browser is v10.6 so your Mac can run Firefox.


When you have problems with Safari, you can use Firefox as a backup.

May 5, 2016 8:55 PM in response to Carolyn Samit

I did mention Mac Pro 2,1 in a later post, but you continued to talk about upgrades after that post.


If this isn't resolved by Google, I guess I could use Firefox for maps - or other map sites. I like having the same bookmarks across all devices, I don't know if Firefox can do that. I do know Chrome instantly started linking all over the place as I watched it with Little Snitch. Some links I could identify, some not - a blizzard of connections. I got an email from Instagram within a minute thanking me for signing up. I want no part of that. Google collects too much information already.

May 6, 2016 11:39 AM in response to neversweat

I have the same issue with Google Maps crashing Safari 6.1.6 on OS 10.7.5 on iMac. Google Maps worked fine on May 5, 2016 until about 3 PM MDT, then started crashing Safari. I tried the same things that you did; also tried deleting Safari preferences. Nothing helped, and the problem still exists. I suspect something on Google's end. Google Maps works in Firefox, so I'm using that for now.

May 6, 2016 10:31 AM in response to daysailor

That's what I suspect, thanks for confirming. That's about the same time it went south here. I'm planning a trip so was using it a lot the last few days. I've been around since the Apple II and the sequence of events points to a code change, especially since every other site works fine. Not too hard to figure out. Google won't care and won't fix it, helps them get people to switch to Chrome. Apple isn't updating Safari either for our hardware. So I'm going to wait just in case and check it every now and then and use Mapquest et al.


Just checked it, still crashes.

May 6, 2016 1:33 PM in response to neversweat

I have the same problem on MacBook Pro running OSX 10.7.5 and Safari 6.1.6. Was opening and navigating Google Maps without problems and late last night Safari started crashing when opening Google Maps. I was attempting suggested fixes in Safari Preferences/Extensions when I found this thread and its unfortunate conclusion that we can now only open Google Maps in Firefox, which though inconvenient, works just fine.


As some suggest above, simply updating to the latest operating system is not always viable nor reasonable for all users -- particularly those whom employ perfectly functional peripherals and processing cards that have compatibility problems with newer versions of OSX -- particularly so with third-party media production peripherals and processors which are quite expensive.


Also, seems like the newer, "improved" versions of OSX since Lion/Mountain Lion have sacrificed features and flexibility for the end user -- herding us into a more IOS-like environment that doesn't necessarily serve the needs of more advanced users, particularly media producers.


So I'll accommodate the Firefox workaround and check back once in a while to see if either Apple (Safari) or Google Maps either release a patch or make some adjustment.


Interesting to note here that I'm using Firefox more and more these days because at this point, Mozilla/Firefox appears to be offering a better, more reliable and secure browser for OS X Lion users than Apple. Safari 6.1.6 has problems with more than a few websites that Firefox navigates flawlessly. At some point, I imagine we'll have to abandon Safari completely in favor of Firefox. Unfortunate, because Safari is fairly intuitive and easy to use.

Safari 6.1.6 crashes at Google Maps

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.