Azumor
Level 1 (4 points)
Mac OS X

Q: OS X crash

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My computer was installing the new updates and when it were restarting this came up, and I can boot it for reinstall or sign in on my user account, anyone knows what I can do to fix it or is the only way to turn it in for repair ??

MacBook Air, iOS 9.3.1

Posted on May 5, 2016 7:58 PM

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Azumor

Q: OS X crash

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit May 5, 2016 8:01 PM in response to Azumor
    Level 10 (122,086 points)
    Apple Music
    May 5, 2016 8:01 PM in response to Azumor

    Hi ..

     

    A Safe Mode boot deletes system caches that may help after an OS X update or upgrade.

     

     

    Hold down the power button until the screen goes black then wait about ten seconds, then press the power button.

     

    Immediately after you hear the startup tone, hold down the Shift key. You should press the Shift key as soon as possible after you hear the startup tone, but not before.

     

    Release the Shift key when you see the gray Apple logo and progress indicator.

     

     

    Once you are in Safe Mode, go back to the Apple menu. From the drop down menu click:  Restart

     

     

     

     

    About Safe Mode

  • by Linc Davis,

    Linc Davis Linc Davis May 5, 2016 10:13 PM in response to Azumor
    Level 10 (207,963 points)
    Applications
    May 5, 2016 10:13 PM in response to Azumor

    The panic happened in Recovery mode. That can only be the result of a hardware fault, perhaps bad memory.

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider. You may have to leave the machine there for several days.

    Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional—ask if you need guidance.

    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

    Keep your confidential data secure during hardware repair.

    Apple recommends that you deauthorize a device in the iTunes Store before having it serviced.

    *An SSD doesn't need to be zeroed.