iMac Running very slow

Question

Level 1

4 points

iMac Running very slow

My iMac is running very slow. I have attached the EtreCheck report can anyone please tell me what it means and what I can do to fix my slow iMac.

Help please.

Cheers

Wendy

EtreCheck version: 2.9.12 (265)

Report generated 2016-05-06 16:04:46

Download EtreCheck from https://etrecheck.com

Runtime 16:38

Performance: Poor

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Computer is too slow

Video Information: ⓘ

AMD Radeon HD 6770M - VRAM: 512 MB

iMac 1920 x 1080

System Software: ⓘ

OS X El Capitan 10.11.4 (15E65) - Time since boot: less than an hour

Disk Information: ⓘ

WDC WD1001FALS-403AA0 disk0 : (1 TB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 999.35 GB (88.46 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

HL-DT-STDVDRW GA32N ()

USB Information: ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Seagate Backup+ Desk 3 TB

EFI (disk1s1) <not mounted> : 315 MB

Wendy 2016 (disk1s2) /Volumes/Wendy 2016 : 3.00 TB (2.09 TB free)

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

Brother HL-2140 series

Apple Computer, Inc. IR Receiver

Apple Card Reader

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Library/Extensions

[not loaded] com.seagate.driver.PowSecDriverCore (5.2.6 (26924) - SDK 10.4 - 2016-04-14) [Support]

[not loaded] com.sony.driver.dsccamDeviceInfo00 (1.3.0.07310 - SDK 10.7 - 2016-04-14) [Support]

/System/Library/Extensions

[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (ZTEDriver_MacV1.3.12 - 2016-04-14) [Support]

[not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (ZTEDriver_MacV1.3.12 - 2016-04-14) [Support]

[not loaded] com.devguru.driver.SamsungComposite (1.4.32 - SDK 10.6 - 2016-04-14) [Support]

[not loaded] com.option.driver.Option72 (2.17.0 - 2016-04-14) [Support]

[not loaded] com.option.driver.OptionMSD (1.21.0 - 2016-04-14) [Support]

[not loaded] com.sierrawireless.driver.SierraDIPSupport (1.0.0.6 - 2016-04-14) [Support]

[not loaded] com.sierrawireless.driver.SierraDevSupport (1.0.7.1 - 2016-04-14) [Support]

[not loaded] com.sierrawireless.driver.SierraFSRSupport (3.0.0.2 - 2016-04-14) [Support]

[not loaded] com.sierrawireless.driver.SierraHSRSupport (3.0.0.13 - 2016-04-14) [Support]

[not loaded] com.sierrawireless.driver.SierraIPDirect (1.1.4 - 2016-04-14) [Support]

/System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 (26925) - SDK 10.4 - 2014-08-16) [Support]

[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 (26925) - SDK 10.5 - 2014-08-16) [Support]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.6 (26925) - SDK 10.4 - 2014-08-16) [Support]

/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns

[not loaded] com.devguru.driver.SamsungACMControl (1.4.32 - SDK 10.6 - 2015-06-16) [Support]

[not loaded] com.devguru.driver.SamsungACMData (1.4.32 - SDK 10.6 - 2015-06-16) [Support]

[not loaded] com.devguru.driver.SamsungMTP (1.4.32 - SDK 10.5 - 2015-06-16) [Support]

[not loaded] com.devguru.driver.SamsungSerial (1.4.32 - SDK 10.6 - 2015-06-16) [Support]

System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 158 Apple tasks

[running] 72 Apple tasks

System Launch Daemons: ⓘ

[running] com.seagate.TBDecorator.plist (2013-10-12) [Support]

[not loaded] 42 Apple tasks

[loaded] 153 Apple tasks

[running] 95 Apple tasks

Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-05-04) [Support]

[loaded] com.adobe.AdobeCreativeCloud.plist (2016-05-04) [Support]

[running] com.brother.LOGINserver.plist (2012-09-05) [Support]

[loaded] com.divx.dms.agent.plist (2016-03-10) [Support]

[loaded] com.divx.update.agent.plist (2016-03-02) [Support]

[loaded] com.google.keystone.agent.plist (2016-03-03) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2013-02-23) [Support]

[running] com.sony.SonyAutoLauncher.agent.plist (2014-09-04) [Support]

[loaded] org.macosforge.xquartz.startx.plist (2014-05-17) [Support]

Launch Daemons: ⓘ

[running] com.adobe.adobeupdatedaemon.plist (2016-05-04) [Support]

[loaded] com.adobe.agsservice.plist (2016-05-04) [Support]

[loaded] com.adobe.fpsaud.plist (2016-04-16) [Support]

[loaded] com.google.keystone.daemon.plist (2016-03-03) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2013-02-23) [Support]

[loaded] com.sierrawireless.SWoCTool.plist (2008-07-23) [Support]

[loaded] org.macosforge.xquartz.privileged_startx.plist (2014-05-17) [Support]

User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (2016-05-04) [Support]

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[loaded] com.bittorrent.uTorrent.plist (2015-07-26) [Support]

[loaded] com.facebook.videochat.[redacted].plist (2014-09-04) [Support]

[loaded] com.valvesoftware.steamclean.plist (2015-08-23) [Support]

User Login Items: ⓘ

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

BitTorrent Application (/Applications/BitTorrent.app)

Dropbox Application (/Applications/Dropbox.app)

NIHardwareAgent Application (/Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app)

Google Chrome Application (/Applications/Google Chrome.app)

KiesAgent Application Hidden (/Applications/Kies.app/Contents/MacOS/KiesAgent.app)

fuspredownloader Application Hidden (~/Library/Application Support/.FUS/fuspredownloader.app)

Other Apps: ⓘ

[running] OpenObject.fuspredownloader.21792

[running] com.brother.ControlCenter.107872

[running] com.brother.utility.NETserver.107552

[running] com.brother.utility.USBserver.107232

[running] com.getdropbox.dropbox.20832

[running] com.google.Chrome.20512

[running] com.native-instruments.NIHardwareService.21472

[running] com.yourcompany.KiesAgent.22112

[running] jp.co.canon.cijscannerregister.128992

[loaded] 403 Apple tasks

[running] 194 Apple tasks

Internet Plug-ins: ⓘ

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

OVSHelper: 1.1 (2016-04-05) [Support]

Default Browser: 601 - SDK 10.11 (2016-04-14)

Flip4Mac WMV Plugin: 3.0.0.126 - SDK 10.8 (2012-09-28) [Support]

Unity Web Player: UnityPlayer version 3.4.2f3 - SDK 10.5 (2012-01-08) [Support]

AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-05-04) [Support]

FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-22) [Support]

DivX Web Player: 3.5.5.3 - SDK 10.10 (2016-03-29) [Support]

Silverlight: 5.1.20125.0 - SDK 10.6 (2013-05-27) [Support]

QuickTime Plugin: 7.7.3 (2016-04-14)

Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-22) [Support]

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-12) [Support]

iPhotoPhotocast: 7.0 - SDK 10.8 (2013-04-24)

GarminGpsControl: 4.1.0.0 Release - SDK 10.7 (2013-10-10) [Support]

PepperFlashPlayer: 21.0.0.213 - SDK 10.6 (2016-04-09) [Support]

SharePointBrowserPlugin: 14.6.3 - SDK 10.6 (2016-05-04) [Support]

JavaAppletPlugin: Java 8 Update 91 build 14 (2016-04-20) Check version

User internet Plug-ins: ⓘ

Picasa: 1.0 - SDK 10.6 (2015-08-27) [Support]

Google Earth Web Plug-in: 7.1 (2013-10-08) [Support]

Safari Extensions: ⓘ

AdBlock - Michael Gundlach - http://safariadblock.com (2015-08-16)

iTube Studio - iSkysoft Studio - http://www.iskysoft.com (2013-04-15)

3rd Party Preference Panes: ⓘ

Flash Player (2016-04-16) [Support]

Flip4Mac WMV (2012-09-15) [Support]

FUSE for OS X (OSXFUSE) (2012-07-30) [Support]

Java (2016-04-20) [Support]

Paragon NTFS for Mac ® OS X (2015-10-14) [Support]

Seagate Dashboard for Mac OSX (2014-09-12) [Support]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 999.35 GB Disk used: 910.89 GB

Destinations:

Wendy 2016 [Local]

Total size: 3.00 TB

Total number of backups: 28

Oldest backup: 23/04/2016, 4:12 AM

Last backup: 6/05/2016, 2:58 PM

Size of backup disk: Excellent

Backup size 3.00 TB > (Disk size 999.35 GB X 3)

Top Processes by CPU: ⓘ

5% sysmond

4% backupd

3% mds_stores

2% WindowServer

1% kernel_task

Top Processes by Memory: ⓘ

538 MB kernel_task

0 B askpermissiond

0 B softwareupdated

0 B secinitd(2)

0 B coreservicesd

Virtual Memory Information: ⓘ

148 MB Free RAM

3.85 GB Used RAM (987 MB Cached)

0 B Swap Used

Diagnostics Information: ⓘ

May 6, 2016, 04:00:10 PM /Library/Logs/DiagnosticReports/Messages_2016-05-06-160010_[redacted].hang

/Applications/Messages.app/Contents/MacOS/Messages

May 6, 2016, 04:00:06 PM /Library/Logs/DiagnosticReports/Microsoft Word_2016-05-06-160006_[redacted].hang

/Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word

May 6, 2016, 03:38:41 PM Self test - passed

May 6, 2016, 01:59:43 PM /Library/Logs/DiagnosticReports/Adobe Illustrator_2016-05-06-135943_[redacted].hang

/Applications/Adobe Illustrator CC 2015/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

May 5, 2016, 07:18:57 AM ~/Library/Logs/DiagnosticReports/Finder_2016-05-05-071857_[redacted].crash

/System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

May 4, 2016, 11:10:25 PM /Library/Logs/DiagnosticReports/Adobe Illustrator_2016-05-04-231025_[redacted].hang

May 4, 2016, 06:45:45 PM ~/Library/Logs/DiagnosticReports/quicklookd_2016-05-04-184545_[redacted].crash

/System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. app/Contents/MacOS/quicklookd

May 4, 2016, 05:43:11 PM /Library/Logs/DiagnosticReports/Adobe Illustrator_2016-05-04-174311_[redacted].hang

May 4, 2016, 05:38:52 PM /Library/Logs/DiagnosticReports/Adobe Illustrator_2016-05-04-173852_[redacted].cpu_resource.diag [Details]

May 4, 2016, 05:16:35 PM ~/Library/Logs/DiagnosticReports/Adobe Desktop Service_2016-05-04-171635_[redacted].crash

/Library/Application Support/Adobe/*/Adobe Desktop Service.app/Contents/MacOS/Adobe Desktop Service

May 4, 2016, 04:27:42 PM /Library/Logs/DiagnosticReports/Microsoft Word_2016-05-04-162742_[redacted].hang

May 4, 2016, 03:56:44 PM ~/Library/Logs/DiagnosticReports/EndNote X7_2016-05-04-155644_[redacted].crash

/Applications/EndNote X7/EndNote X7.app/Contents/MacOS/EndNote X7

May 4, 2016, 02:25:54 PM /Library/Logs/DiagnosticReports/FaceTime_2016-05-04-142554_[redacted].cpu_resou rce.diag [Details]

/Applications/FaceTime.app/Contents/MacOS/FaceTime

May 4, 2016, 12:38:16 AM /Library/Logs/DiagnosticReports/Google Chrome_2016-05-04-003816_[redacted].hang

/Applications/Google Chrome.app/Contents/MacOS/Google Chrome

iMac (21.5-inch Mid 2011), OS X El Capitan (10.11.4)

Posted on May 5, 2016 11:19 PM

Reply

Answer 1

D.Cohen

Level 6

8,588 points

May 5, 2016 11:41 PM in response to Bearlady01

Try restarting your Mac.

Try Safe Boot:

- Shut down your Mac

- Wait until your computer turns off and after that press the Power button

- Right after you hear the startup tone, press and hold the Shift key

- Release the Shift key when you see a grey Apple sign and the progress bar below this sign

- After your Mac boots up, restart it as you usually do.

If this doesn't help, follow the instructions below:

- Shut down your Mac

- Wait until your computer turns off and after that press the Power button

- Right after you hear the startup tone, press and hold the Shift key

- Release the Shift key when you see a grey Apple sign and the progress bar below this sign

- Once you see Desktop, start a Disk Utility scan to detect and repair file system errors (don't forget to choose your main hard drive)

- Click on Verify Disk and then, if asked to fix problems, on Repair Disk

- After this, click on Verify Disk Permissions and then on Repair Disk Permissions

- After the process is finished, shut down your Mac and turn it back on after about 30 seconds

Apart from that, take a look at this Apple article and follow the instructions on Resetting NVRAM shown there: How to Reset NVRAM on your Mac - Apple Support

Try resetting the System Management Controller: https://support.apple.com/en-us/HT201295

I'd also suggest upgrading your RAM.

Hope this helps!

Reply

Answer 2

Linc Davis

Level 10

209,541 points

May 6, 2016 5:56 AM in response to Bearlady01

When you see a beachball cursor or the slowness is especially bad, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any one of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES ▹ All Messages

from the log list on the left. If you don't see that list, select

View ▹ Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

If you have an account on Pastebin, please don't select Private from the Paste Exposure menu on the page, because then no one but you will be able to see it.

Reply

Answer 3

den.thed

Level 9

77,008 points

May 6, 2016 6:12 AM in response to Bearlady01

In addition to running a lot of stuff (Office, Adobe Illustrator, Chrome, etc, etc, etc...) on only 4GB of RAM, your HDD is well over 90% full.

Reply

Answer 4

Linc Davis

Level 10

209,541 points

May 6, 2016 7:26 AM in response to Bearlady01

One of the myths that circulate on this site is the myth that you should maintain a certain percentage, such as 10% or 15%, of free space on the startup volume. That myth is based on nothing except the fact that people keep repeating it.

According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation. You also need enough space left over to allow for growth of the data. There is little or no performance advantage to having more available space than the minimum Apple recommends. Available storage space that you'll never use is wasted space.

Reply