Brand new iPhone SE no sound from speaker

Question

Brand new iPhone SE no sound from speaker

I've just bought a new iPhone SE and I'm getting no sound from the speaker. Does anybody have any ideas on a possible resolution?

I restored from an iPhone 5 back up, both phones are on the latest iOS version.

After the sync was complete, I ejected the phone properly. But there is no sound coming from the speaker:

Mute switch in either position, no sound from speaker
Volume turned up, using volume buttons and from the sound settings, no sound from speaker
Headphones plugged in, sound comes from headphones, remove them, the iPhone recognises this, but still no sound
Tried music app, ringing from another phone, podcast app, videos, no sound from speaker
Switched the phone off & on again, no speaker sound
Reset iPhone (hold both buttons down for 10 seconds), no speaker sound
Reset iPhone settings, no speaker sound

I'm beginning to suspect this is a hardware issue but as I'm not close to an Apple Store I would like to try as much as I can before going down that route.

Thanks

Posted on May 6, 2016 2:48 AM

Reply

Answer 1

Best reply

chuck_3rd

Community Specialist

May 8, 2016 12:47 PM in response to Andy Woodhouse

Hello Andy,

Thanks for using Apple Support Communities.

I understand you've restored your new iPhone from a previous iPhone's backup, and now there's no audio from the speaker. Given the troubleshooting you've already done your next step is to restore to factory settings to see if the issue persists:

Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings

If the issue persists then please schedule an appointment with the Apple Retail Store nearby.

http://www.apple.com/retail/geniusbar/

Take care.

Reply

Answer 2

May 8, 2016 12:47 PM in response to chuck_3rd

Thanks Alex,

I've now tried that but no luck. Spoken to Apple & posting it back for a replacement.

Reply

Answer 3

B.Jonze

Level 1

4 points

Jun 27, 2016 4:12 PM in response to Andy Woodhouse

I had the same issue. My Iphone SE speaker didn't work and its hard to hear on this new Iphone SE. I think the Iphone SE doesnt have very good quality speaker. I got a replacement phone the speaker worked but its still very hard to hear with this phone. I upgraded from a iphone 4s.

Reply

Answer 4

Jun 27, 2016 4:24 PM in response to Andy Woodhouse

Your iPhone is stuck in headphone mode as per your statement that you can hear the sound in headphones but not through speakers. remove and insert headphones multiple times. I have heard people doing this trick to fix the issue.

Reply