Problems with restart, turn off, finder app and desktop folders missing

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Level 1

8 points

Problems with restart, turn off, finder app and desktop folders missing

I set my macbook (Pro 15 inch Retina from late 13) on 'sleep' last weekend and didn't use it for a couple of days. Came back and found that my desktop folders have disappeared and the 'finder' icon is not working and won't relaunch. Have tried to download El Capilan to see if that helped -but that hasn't worked either. It seems to be downloaded but mac still showing OS X Yosemite as current version. When I try to download the OS X El Capitan again, it only gets to restart - which just doesn't happen. Also, the mac doesn't react to either restart or turn off buttons. Any suggestions welcomed please

Posted on May 6, 2016 5:43 AM

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Answer 1

Best reply

dominic23

Level 10

83,910 points

May 6, 2016 8:56 AM in response to SSchneider

Mac

Reset NVRAM/PRAM. http://support.apple.com/kb/PH18761

Reset SMC. Choose the method for “On Mac notebooks with non-removable battery”.

https://support.apple.com/en-us/HT201295

Start up in Safe Mode. https://support.apple.com/kb/PH21875?locale=en_US

El Capitan

Finder > Applications > Installer OS X El Capitan.app

Double click it to start installation.

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Answer 2

SSchneider Author

Level 1

8 points

May 6, 2016 8:58 AM in response to dominic23

Thanks Dominic - this did the trick. I reset iphone and ipad all the time, never though of resetting the macbook. There were some errors due to a battery going flat we think, but this has now all been fiixed so very happy. Will wait with the El Capitan for now as there seem to be lots of issues. Thanks again and have a great weekend :-)

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