The flag that has appeared will not disappear when OK is hit. I therefore cannot start the backup, or as with Apple Support, obtain the Ipad serial number.
Please can someone advise how I can delete the flag and proceed?
Thank you
Simon
iPad
Try a forced restart - After shutting down all open apps using the app switcher - invoked by quick double press of the home button and swiping up on each app till it flies off the screen.
Hold the sleep/wake and home buttons down together till you see logo - then release and allow normal boot up
Also - the serial number is on the back of the device, on the original box it came in and if you sign in here - you can see all your devices with serial numbers
Have you tried a soft-reset/reboot ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the ‘slide to power off’), after which the Apple logo should appear and the iPad should reboot. You can then force a backup via Settings > iCloud > Backup
A flag has appeared on my home screen saying about a backup required. It does not disappear so I cannot start the back up.
