Activation Lock

Hello!

There was a problem. My daughter gave the phone two years ago - iPhone5 32GB. Everything worked wonderfully. But it has updated phone and now we can not activate it - requires Apple ID and password. A girl of 9 years, which introduced the earlier remembers. I read that it is necessary to call thesupport, but we have in Ukraine there is no such service. Phone bought officially, in Canada, in 2012. There is proof of purchase. Where you can write a e-mail or please call me +380934141270

Thank you in advance

iPhone5 32Gb

IMEI 013333000814012

Serial DNQJP8C5DTTQ

Model A142B