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User profile for user: Linda McCleary
Linda McCleary Author
User level: Level 1
9 points

Safari Mac e-mail quitting unexpectedly

All day today, my Mac Mail starts loading and then crashes. This is what the console log revealed, but I don't know how to interpret it or what to do. Can someone assist? Thank you!

2006-12-01 18:40:56.939 Safari[465] GIF decompressor: GIF image ran out of compressed data at offset 0x21
2006-12-01 18:40:58.977 Safari[465] GIF decompressor: GIF image ran out of compressed data at offset 0x21

Proxy Configuration: Manual Configuration
Proxy: http=127.0.0.1:8090
Proxy Overrides:


HumanClick Chat 7.8
HumanClick Poll 2.17
Applet ID1165023747313has stopped
java.lang.InterruptedException: sleep interrupted
at java.lang.Thread.sleep(Native Method)
at PPoll.run(Unknown Source)
at java.lang.Thread.run(Thread.java:552)
HumanClick Poll 2.17
java.lang.InterruptedException: sleep interrupted
at java.lang.Thread.sleep(Native Method)
at PPoll.run(Unknown Source)
at java.lang.Thread.run(Thread.java:552)

I posted on the Mail & Address Book Discussion board, but was told it was a Safari or Java applet problem. Thank you!

eMac, Mac OS X (10.3.9)

Posted on Dec 1, 2006 7:55 PM

Reply
10 replies
User profile for user: iBod
iBod
User level: Level 7
29,345 points

Dec 2, 2006 5:13 AM in response to Linda McCleary

Hi Linda,

Can you clear up one thing for us, do you mean you are using the /Application/Mail.app (the application with the icon of a stamp) or that you are trying to view your .Mac mail via the /Applications/Safari.app (the application with the icon of a compass) web browser?

To me it sounds like you are talking about Mail.app, so I think David in the other thread could be mistaken 🙂

If you're not sure, post the crash report here and I'll be happy to take a look. You can obtain the crash report text by clicking the (Report...) button in the Unexpectedly Quit window and then copying and pasting the text here. This information is different to the console log that you've already provided.

Cheers.

User uploaded file
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User profile for user: Linda McCleary
Linda McCleary Author
User level: Level 1
9 points

Dec 2, 2006 5:55 AM in response to iBod

Hi!

I don't know which application I'm using.

Here is the crash report, though:

Date/Time: 2006-12-02 06:50:19 -0700
OS Version: 10.3.9 (Build 7W98)
Report Version: 2

Command: Mail
Path: /Applications/Mail.app/Contents/MacOS/Mail
Version: 1.3.11 (622)
PID: 638
Thread: 3

Exception: EXC BADACCESS (0x0001)
Code[0]: 0x0000000a
Code[1]: 0x04417000


Thread 0:
0 libSystem.B.dylib 0x900078b8 mach msgtrap + 0x8
1 libSystem.B.dylib 0x90007438 mach_msg + 0x38
2 com.apple.CoreFoundation 0x901c2258 __CFRunLoopRun + 0x350
3 com.apple.CoreFoundation 0x901c69e4 CFRunLoopRunSpecific + 0x148
4 com.apple.HIToolbox 0x92886e10 RunCurrentEventLoopInMode + 0xac
5 com.apple.HIToolbox 0x9288d53c ReceiveNextEventCommon + 0x17c
6 com.apple.HIToolbox 0x928af638 BlockUntilNextEventMatchingListInMode + 0x60
7 com.apple.AppKit 0x92e82248 _DPSNextEvent + 0x180
8 com.apple.AppKit 0x92e98cc8 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 0x74
9 com.apple.AppKit 0x92ead048 -[NSApplication run] + 0x21c
10 com.apple.AppKit 0x92f69764 NSApplicationMain + 0x1d0
11 com.apple.mail 0x0000ed3c 0x1000 + 0xdd3c
12 com.apple.mail 0x0003dc34 0x1000 + 0x3cc34

Thread 1:
0 libSystem.B.dylib 0x90018e78 semaphore timedwait_signaltrap + 0x8
1 libSystem.B.dylib 0x9000ea14 pthread_condwait + 0x268
2 com.apple.Foundation 0x90a7bce4 F CONDITION_WAITTIMEOUT + 0x90
3 com.apple.Foundation 0x90a903ac -[NSConditionLock lockWhenCondition:beforeDate:] + 0x80
4 com.apple.MessageFramework 0x868c7048 -[InvocationQueue _drainQueue] + 0xb0
5 com.apple.Foundation 0x90a6a4b8 forkThreadForFunction + 0x6c
6 libSystem.B.dylib 0x90024990 pthreadbody + 0x28

Thread 2:
0 libSystem.B.dylib 0x900127f8 syscall threadswitch + 0x8
1 com.apple.Foundation 0x90a332d8 +[NSThread sleepUntilDate:] + 0x98
2 com.apple.AppKit 0x92e7a3ec -[NSUIHeartBeat _heartBeatThread:] + 0x494
3 com.apple.Foundation 0x90a6a4b8 forkThreadForFunction + 0x6c
4 libSystem.B.dylib 0x90024990 pthreadbody + 0x28

Thread 3 Crashed:
0 <<00000000>> 0xffff8910 __memcpy + 0x170
1 com.apple.MessageFramework 0x868e40f0 -[TableOfContents _checkHeader] + 0xa4
2 com.apple.MessageFramework 0x868e3f88 -[TableOfContents initWithPath:] + 0x54
3 com.apple.MessageFramework 0x868d1dec -[NeXTMbox openSynchronouslyUpdatingIndex:andOtherMetadata:] + 0x194
4 com.apple.MessageFramework 0x8691a30c -[MessageStore deleteMessagesOlderThanNumberOfDays:compact:] + 0x40
5 com.apple.MessageFramework 0x868ee300 -[MailAccount(Internal) _synchronizeMailboxListWithFileSystem] + 0xd4
6 libobjc.A.dylib 0x90836734 objc_msgSendv + 0xb4
7 com.apple.Foundation 0x90a2b500 -[NSInvocation invoke] + 0x374
8 com.apple.MessageFramework 0x868ca9d4 -[MonitoredInvocation invoke] + 0x90
9 com.apple.MessageFramework 0x868c7130 -[InvocationQueue _drainQueue] + 0x198
10 com.apple.Foundation 0x90a6a4b8 forkThreadForFunction + 0x6c
11 libSystem.B.dylib 0x90024990 pthreadbody + 0x28

Thread 4:
0 libSystem.B.dylib 0x900185e4 smatcher + 0x104
1 com.apple.MessageFramework 0x868d6f88 -[RegularExpression matchedRangeForCString:range:subexpressionRanges:count:] + 0x144
2 com.apple.MessageFramework 0x86904680 _mungeFromSpace + 0x150
3 com.apple.MessageFramework 0x86907414 -[NSData(NSDataUtils) unquotedFromSpaceDataWithRange:] + 0x3c
4 com.apple.MessageFramework 0x86906ad0 -[NeXTMbox _fetchBodyDataForMessage:andHeaderDataIfReadilyAvailable:] + 0x188
5 com.apple.MessageFramework 0x868ded94 -[MessageStore bodyDataForMessage:] + 0xcc
6 com.apple.MessageFramework 0x868de9b0 -[MimePart(MessageSupport) parseMimeBody] + 0x64
7 com.apple.MessageFramework 0x868de830 -[MessageStore(MessageFrameworkOnly) _fetchBodyForMessage:] + 0x104
8 com.apple.MessageFramework 0x868f8c48 -[MessageStore bodyForMessage:fetchIfNotAvailable:] + 0xb8
9 com.apple.MessageFramework 0x86906810 -[Message stringForIndexingGettingHeadersIfAvailable:forJunk:] + 0x2c
10 com.apple.MessageFramework 0x86906764 -[MboxIndex addMessage:] + 0xf0
11 com.apple.MessageFramework 0x86904e6c -[MboxIndex update] + 0x384
12 com.apple.MessageFramework 0x868da330 -[MessageStore(Indexing) _fullUpdateOfIndex] + 0x10c
13 libobjc.A.dylib 0x90836734 objc_msgSendv + 0xb4
14 com.apple.Foundation 0x90a2b500 -[NSInvocation invoke] + 0x374
15 com.apple.MessageFramework 0x868ca9d4 -[MonitoredInvocation invoke] + 0x90
16 com.apple.MessageFramework 0x868c7130 -[InvocationQueue _drainQueue] + 0x198
17 com.apple.Foundation 0x90a6a4b8 forkThreadForFunction + 0x6c
18 libSystem.B.dylib 0x90024990 pthreadbody + 0x28

Thread 5:
0 libSystem.B.dylib 0x900078b8 mach msgtrap + 0x8
1 libSystem.B.dylib 0x90007438 mach_msg + 0x38
2 com.apple.CoreFoundation 0x901c2258 __CFRunLoopRun + 0x350
3 com.apple.CoreFoundation 0x901c69e4 CFRunLoopRunSpecific + 0x148
4 com.apple.Foundation 0x90a2d160 -[NSRunLoop runMode:beforeDate:] + 0xac
5 com.apple.Foundation 0x90a45d64 -[NSRunLoop run] + 0x4c
6 com.apple.MessageFramework 0x868eaea0 +[_NSSocket _runIOThread] + 0x5c
7 com.apple.Foundation 0x90a6a4b8 forkThreadForFunction + 0x6c
8 libSystem.B.dylib 0x90024990 pthreadbody + 0x28

Thread 6:
0 libSystem.B.dylib 0x9000b46c select + 0xc
1 com.apple.CoreFoundation 0x901c7668 __CFSocketManager + 0x1fc
2 libSystem.B.dylib 0x90024990 pthreadbody + 0x28

PPC Thread State:
srr0: 0xffff8910 srr1: 0x0200f030 vrsave: 0x00000000
cr: 0x24000420 xer: 0x20000004 lr: 0x868e40f0 ctr: 0x00000002
r0: 0x00000002 r1: 0xf002f2f0 r2: 0x04417000 r3: 0x03f93ef8
r4: 0x04417000 r5: 0x00000020 r6: 0xffb7cef8 r7: 0x00000000
r8: 0xfc06c108 r9: 0x00000008 r10: 0x00000000 r11: 0x00000000
r12: 0x03f93ef8 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000
r16: 0x00000001 r17: 0x869d1c58 r18: 0x869d1c58 r19: 0x869d1c58
r20: 0x869d1c58 r21: 0x869d1c58 r22: 0x869cf1c8 r23: 0x00000001
r24: 0x869cf1c0 r25: 0x869c0004 r26: 0x0049f2c0 r27: 0x869cf1d4
r28: 0x869cf1a0 r29: 0x03f93ef8 r30: 0x03f93ee0 r31: 0x868e404c

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0x96e12000 - 0x96e25fff com.apple.speech.synthesis.framework 3.2 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x96e80000 - 0x96e90fff com.apple.vecLib 3.0.3 (vecLib 3.0.3) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x97900000 - 0x97bf1fff com.apple.WebCore 315.14.6 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x97d72000 - 0x97e2afff com.apple.audio.toolbox.AudioToolbox 1.3.4 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox

Thanks so very much! I'm fairly clueless about these things.
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User profile for user: iBod
iBod
User level: Level 7
29,345 points

Dec 2, 2006 6:15 AM in response to Linda McCleary

Hi Linda,

The clue is at the top of the information you pasted 😉

Command: Mail
Path: /Applications/Mail.app/Contents/MacOS/Mail


I had a quick look over at the Mail forum to see if any similar crashes cropped up and this one appears to be roughly the same. It sounds like one of your mailboxes has become corrupt. I'm no Mail expert by any means so rather than possibly making things worse for you, I'd recommend posting that crash report in your original thread in the Mail forum (sorry for re-directing you again, you'll get better help over there that's all).

User uploaded file
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User profile for user: David Gimeno Gost
David Gimeno Gost
User level: Level 7
20,780 points

Dec 3, 2006 5:58 AM in response to iBod

I think David in the other thread could be mistaken 🙂


Just to be clear, what I told Linda in the Mail forum is that the information that appears in her first post here (also posted there) indicates a problem with Safari and a Java applet, and that Mail has no bearing on it. This is correct. There is no way those messages would be written to the console as a result of a Mail crash.

It appears that Mail is indeed crashing, and that problem is being dealt with in another thread in the appropriate forum now, but that problem has absolutely nothing to do with the console error messages that Linda initially posted.
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User profile for user: iBod
iBod
User level: Level 7
29,345 points

Dec 3, 2006 6:17 AM in response to David Gimeno Gost

Please note the 'i think David...' part. Nothing against you in the slightest, just an intuition that from Linda's description this was not a Safari problem.

There is no way those messages would be written to the console as a result of a Mail crash.


Agreed 100%, the information Linda posted gave no indication of Mail problems per se, but a simple matter of asking her for some more information would have quickly sorted out exactly what she was referring to. Please remember that not all people who post here are not as experienced or savvy as you are and patience is sometimes required.
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User profile for user: David Gimeno Gost
David Gimeno Gost
User level: Level 7
20,780 points

Dec 3, 2006 9:13 AM in response to iBod

It seems to me that you’re assuming too much as to why I replied the way I did.

It’s not just that the information provided “gave no indication of Mail problems per se”. It’s that the information provided made me believe the problem was something else.

I didn’t tell Linda to ask in the Safari forum because of lack of patience on my part, but rather because I thought that was the right thing to do to solve what I thought was the problem. If Mail was really crashing, error messages saying so would have been written to the console. I thought it was a Safari issue because (1) she posted console error messages, not just the kind of messages that get written there under normal operation, AND (2) there was no indication of any Mail problems in those error messages, AND (3) there was a clear indication of Safari problems.

And I don’t expect people asking for help in these forums to be computer savvy either. On the contrary, precisely because I got the impression that Linda was confused, I didn’t assume that anything she said was accurate (note that she has said in this thread “I don't know which application I'm using”). The console error messages, however, clearly indicated that there was a problem with Safari, and that part of the information provided was reliable.
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Safari Mac e-mail quitting unexpectedly

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