Apple Mail cannot encoding issues (Chinese Asian Language)

I've abandon Mail for almost 2 years, 2 issues I had before is the 'disappearing mail' and the encoding problem.

Now with my new MBP 17" I decided to use Mail again. I am getting the encoding problem again.

Things I tried already:
1. set the default encoding using Terminal to "BIG5"
2. check under 'Composing' preference for 'Plain Text', uncheck 'use the same message format as the original message'
3. Tried manually setting the encoding before sending. But in few instance Apple Mail tells me that there is an Error and cannot change the encoding. Even I succeeded in changing the encoding, there is no guarantee that the other side can read it properly.

This usually happens when I 'reply' or 'forward' a Chinese email to someone. So far it happens to the HTML type email.

Still I am getting problem sending mail that Outlook can properly decode by itself. To fix this from the Oulook side, they need to open the message by double click, select encoding for the message, and pick either UTF-8 or BIG5 (if the message is BIG5, select UTF-8 and vise versa) then the message will display properly.

I know this could be an Outlook problem (probably is) but I cannot tell my customer to change encoding each time. I really need a way to do this from the Apple Mail side.

The following is just one example of HTML email I replied and turns out to be BIG-5 under Outlook, but user need to select UTF-8 to view it.

----------
In-Reply-To: <050201c7154d$3fa791c0$bcdd123d@SN012345678912>
References: <LKEDIGOJPAOGCDEMMOIIMEIGCCAA.ken.jia@synfort.com> <050201c7154d$3fa791c0$bcdd123d@SN012345678912>
Mime-Version: 1.0 (Apple Message framework v752.3)
X-Priority: 3
Content-Type: multipart/alternative;
boundary=Apple-Mail-1--121729776
Message-Id: <801C6B0E-7C7A-400A-8984-8BB4116EEA13@synfort.com>
Cc: =?BIG5?B?RXZhSG/EX7XY?= <eva@polar-nedlink.com>,
=?BIG5?B?SG9sbHlfUG9sYXLEX7XYs6Ks9cRS?= <marketing@polar-tannery.com>,
=?BIG5?B?U3VzYW5hU29vxF+12A==?= <annabel.ng@amlgroup.com.hk>,
=?BIG5?B?UGh5bGxpc8Rftdg=?= <phyllis@polar-nedlink.com>,
=?BIG5?B?S0VOLkpJQbjrvuWoyA==?= <ken.jia@synfort.com>,
"Viv Lee" <vivian@polar-nedlink.com>,
=?BIG5?B?SmFuZUNoZW6zr6Tlr3U=?= <jane.chen@synfort.com>,
=?BIG5?B?RWR3aW5ZYW+rwKWuxe8=?= <edwin.yao@synfort.com>,
=?BIG5?B?MDA3NDalVMBzrvw=?= <tonny.ran@synfort.com>
From: James Yao <james.yao@synfort.com>
Subject: =?BIG5?B?UmU6IMRftdizbqT7pdarfr3osN3DRA==?=
Date: Sat, 2 Dec 2006 07:42:27 +0800
To: =?BIG5?B?vki0ZqzCIEpvYW4gVGFuZw==?= <joan@polar-nedlink.com>


--Apple-Mail-1--121729776
Content-Transfer-Encoding: quoted-printable
Content-Type: text/plain;
charset=BIG5;
delsp=yes;
format=flowed

Hi xxxx...... (body of the message)
----------

I need help here, I still like the operation in Apple Mail but this is killing me. Please help.

PB 15" G4 (1.5) / MBP 17" C2D (2.33) / Mini CS (1.5), Mac OS X (10.4.8)

Posted on Dec 1, 2006 7:24 PM

Reply
8 replies

Dec 1, 2006 8:01 PM in response to Jojoman

I know this could be an Outlook problem (probably is)
but I cannot tell my customer to change encoding each
time. I really need a way to do this from the Apple
Mail side.


From your description of your problems and all the things you have tried, I think you need to consider another email client. The most obvious alternatives are Thunderbird and MS Outlook. Also you might look at GyazMail, which works with Address Book (but can't do IMAP, if you need that).

Dec 1, 2006 8:41 PM in response to Tom Gewecke

I was using Gyazmail for the past year or two.
I was hoping to use write some RTF mail instead of text, that is why I want to switch back.

I thought after all these time, there must be a way to fix this, or get around it.

Entourage is out of the question, I don't want to go back to MS product. And it is not updated of UB yet.

Thunderbird support for address book is so bad that it is unusable for me. Not sure if the new version or extension will help us synchronize with address book.

Dec 2, 2006 6:08 AM in response to Jojoman

I thought after all these time, there must be a way
to fix this, or get around it.


As far as I know, the only fixes for such issues with Mail are in the notes:

http://homepage.mac.com/thgewecke/woutlook.html
http://discussions.apple.com/thread.jspa?threadID=121808&tstart=60

Normally I would never recommend webmail, because it is such garbage when using non-Latin scripts in general, but perhaps you might want to try GMail or something similar and see if you get better results, if you haven't already done so. You may need to try different browsers, like FireFox and Opera, in addition to Safari, because the latter sometimes can't access all features of webmail composing.

Dec 2, 2006 9:06 AM in response to Tom Gewecke

Hi:

I don't know if this will help or not as it is for Japanese, but this has ironed out the mojibake issues for the kanji (as well as other kana):

Open the Terminal (/Applications/Utilities/).
Type the following command at the prompt:

defaults write com.apple.mail NSPreferredMailCharset "ISO-2022-JP"

Press Return to execute the command.
Quit Terminal.

Dec 3, 2006 6:36 PM in response to Tom Gewecke

Thanks but I tried these already. Didn't seem to work.

I switched to Thunderbird. Took a while to convert my mailboxes (30+ of them) from emlx to mbox and loaded into Thunderbird.

Thunderbird is ok, address book really ***** since it doesn't work with the OSX Address book at all. I had to use vcf2ldif to convert address book but the Chinese character in the Address Book all became ??? in Thunderbird. And the time it takes to convert 400+ address is long (I already filtered the address book from my 1000+ contact)

Font setting in Thunderbird is not good as well. Emails in my folders are in different fonts all the time due to the difference in encoding. I just need to get used to it.

If Apple Mail can just handle encoding better, I will never switch. Both my customer and my family are having same problem, (because we all read/send Chinese Traditional email) Apple should do something. Already send email regarding this to Apple, and if there are other people with the same problem as me, pleas let Apple know about this.

Dec 5, 2006 4:51 PM in response to Jojoman

Apple should do
something.


Perhaps they will, but I doubt it. Win Outlook is defective software. You say you refuse to use the MS stuff, which probably works with Win Outlook OK, yourself. Apple is a hardware company. The idea that they are going to spend much time and money to change a tiny piece of a tiny piece of their product line to meet your particular needs doesn't seem very realistic to me. Best find another way.

Dec 5, 2006 5:41 PM in response to Tom Gewecke

Ya I guess you are right, it is only the Chinese language users that suffers this 'tiny' problem.

Evene if Win Outlook is defective, since 90% (or more) of my daily contact uses Outlook, defective turn into almost a standard and I had to deal with this all the time.

Let's hope that Apple doesn't feel the same way as you do, because you are basically telling Chinese users to turn away from Apple Mail.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Mail cannot encoding issues (Chinese Asian Language)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.