Sajin7

Q: There is a mysterious box next to my cursor How do I get rid of it?

The box changes into mouse position numbers when i take screenshots with Cmd +Shift+ 4. How do I get rid of this?

MacBook Pro, OS X Mavericks (10.9.5)

Posted on May 6, 2016 8:41 AM

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Q: There is a mysterious box next to my cursor How do I get rid of it?

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  • Helpful answers

  • by macjack,

    macjack macjack May 6, 2016 8:46 AM in response to Sajin7
    Level 9 (55,682 points)
    Mac OS X
    May 6, 2016 8:46 AM in response to Sajin7

    Go to System Preferences > Accessibility and turn off Zoom.

  • by Sajin7,

    Sajin7 Sajin7 May 6, 2016 9:21 AM in response to macjack
    Level 1 (5 points)
    Desktops
    May 6, 2016 9:21 AM in response to macjack

    Thanks zoom is not enabled in the System preferences. Smooth images was so I disable this. I also noticed my windows close buttons are no longer responsive. I have to click a few times before they close. Thanks for your timely response macjack I truly appreciate it!

  • by macjack,

    macjack macjack May 6, 2016 9:26 AM in response to Sajin7
    Level 9 (55,682 points)
    Mac OS X
    May 6, 2016 9:26 AM in response to Sajin7

    Try starting in Safe Mode (Hold the Shift key when starting up)and see if the problems manifests themselves there.

  • by Sajin7,

    Sajin7 Sajin7 May 6, 2016 9:33 AM in response to macjack
    Level 1 (5 points)
    Desktops
    May 6, 2016 9:33 AM in response to macjack

    will do

  • by Sajin7,

    Sajin7 Sajin7 May 6, 2016 9:58 AM in response to macjack
    Level 1 (5 points)
    Desktops
    May 6, 2016 9:58 AM in response to macjack

    Tried safe mode no love.

  • by JimmyCMPIT,

    JimmyCMPIT JimmyCMPIT May 6, 2016 1:25 PM in response to Sajin7
    Level 5 (7,020 points)
    Mac OS X
    May 6, 2016 1:25 PM in response to Sajin7

    screen shot

    https://support.apple.com/en-us/HT201361

    and if that doesn't capture it do you have a smart phone?

  • by Sajin7,

    Sajin7 Sajin7 May 7, 2016 5:22 AM in response to JimmyCMPIT
    Level 1 (5 points)
    Desktops
    May 7, 2016 5:22 AM in response to JimmyCMPIT

    What is this box copy.jpgThis is what I see on my desktop the dotted? Box floats next to my cursor it turns in to a text bar occasionally sometimes the cursor disappears entirely for a moment. when I click on buttons to close or open finder windows I have to click twice or three times then there is  a momentary delay then the window closes. Any thoughts? And I do appreciate you all for even taking the time to look at this and help me. Thanks.

  • by macjack,

    macjack macjack May 7, 2016 6:51 AM in response to Sajin7
    Level 9 (55,682 points)
    Mac OS X
    May 7, 2016 6:51 AM in response to Sajin7

    I've never seen that but does this help?

    Bug: Dotted line dragging along with the mouse pointer

  • by Eric Root,

    Eric Root Eric Root May 7, 2016 8:45 AM in response to Sajin7
    Level 9 (70,049 points)
    iTunes
    May 7, 2016 8:45 AM in response to Sajin7

    Try a restart.

     

    Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one.

     

    Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

     

    Isolating an issue by using another user account

  • by Sajin7,

    Sajin7 Sajin7 May 26, 2016 5:51 AM in response to Sajin7
    Level 1 (5 points)
    Desktops
    May 26, 2016 5:51 AM in response to Sajin7

    What is this box copy.jpgThis is what I see on my desktop the dotted? Box floats next to my cursor it turns in to a text bar occasionally sometimes the cursor disappears entirely for a moment. when I click on buttons to close or open finder windows I have to click twice or three times then there is  a momentary delay then the window closes. Any thoughts? And I do appreciate you all for even taking the time to look at this and help me.

  • by Sajin7,

    Sajin7 Sajin7 May 26, 2016 5:56 AM in response to Sajin7
    Level 1 (5 points)
    Desktops
    May 26, 2016 5:56 AM in response to Sajin7

    In the strangest bit of weirdness this anomaly is gone. I zapped my pram. That didn't do it. However I noticed that at some point I was hooking my laptop up to external monitors, LCD projectors, and my classroom promethean board. I noticed this box no longer appeared. Could this be a issue related to external monitors possibly? Also I noticed when it did happen was when I using an internet browser. Any browser FF, Chrome, Safari. Its frustrating because I can't nail down one cause of the issue. But its no longer there so I'll be happy with that. I want to thank all of you who responded so quickly with really good suggestions to get this issue fixed. you are all wonderful! Cheers!

  • by MacManiacal,

    MacManiacal MacManiacal Jul 7, 2016 7:43 AM in response to Sajin7
    Level 1 (4 points)
    Mac OS X
    Jul 7, 2016 7:43 AM in response to Sajin7

    I am also having this issue but mine has not gone away.  I also use a lot of external monitors, projectors, Promethean products.  Sounds like we are both in a school environment.  A little more info on my issue is that it happens at any time in many programs.  Yours was just in a browser?  when the box comes up I cannot type and it also manifests when i scroll in a document i am creating and it highlights everything yellow as if i am about to copy a portion of text. I then move the cursor and it highlights as i go and i try to press esc to make it go away.  It gets so bad at times that i just give up and walk away.  I am about ready to reimage my machine.

     

    Does anyone know what this could be?