dkwjunk

Q: activate ipad shows up on my ipad - can't reset with my apple id and correct password.

my iPad - I've had for years - now turns on with the 'Activate iPad' screen.    I use my correct Apple ID and Password but response is 'that apple id cannot be used to unlock this iPad.

 

Anyone know how to stickhandle around this?

iPad

Posted on May 6, 2016 8:40 PM

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Q: activate ipad shows up on my ipad - can't reset with my apple id and correct password.

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  • Helpful answers

  • by Niel,Apple recommended

    Niel Niel May 6, 2016 8:43 PM in response to dkwjunk
    Level 10 (311,976 points)
    May 6, 2016 8:43 PM in response to dkwjunk

    You need to contact the person who owns that Apple ID or the iPad’s original owner(if this is you, take it and its purchase receipt to a physical Apple Store.)

     

    (142109)

  • by dkwjunk,

    dkwjunk dkwjunk May 8, 2016 6:08 PM in response to Niel
    Level 1 (26 points)
    iPad
    May 8, 2016 6:08 PM in response to Niel

    thanks - I'm kinda ****** that this can't be addressed directly but certainly i can make the trip to an apple store.  

  • by JCsAthena,

    JCsAthena JCsAthena May 17, 2016 5:33 AM in response to dkwjunk
    Level 1 (8 points)
    May 17, 2016 5:33 AM in response to dkwjunk

    Yes, this stinks as I am the original owner, have had the iPad for a few years now, and received this message because "The owner set "find my iPad" which is not something I did. Is this some kind of bug, virus, etc.? My id, password is fine when getting on the site on my laptop, not working on  my iPad.

  • by Josharmae,

    Josharmae Josharmae May 21, 2016 7:02 AM in response to dkwjunk
    Level 1 (12 points)
    iPad
    May 21, 2016 7:02 AM in response to dkwjunk

    I have the same problem and I'm ****** up, I bought this years ago outside my country, can  you help me with this?

  • by Josharmae,

    Josharmae Josharmae May 21, 2016 7:39 AM in response to Niel
    Level 1 (12 points)
    iPad
    May 21, 2016 7:39 AM in response to Niel

    I have the same problem, I bought my ipad years ago outside my country and after resetting it. I can't activate it. i'm sure that my apple id is correct. pls help

  • by M ejbarah,

    M ejbarah M ejbarah May 21, 2016 8:13 AM in response to dkwjunk
    Level 1 (15 points)
    Mac OS X
    May 21, 2016 8:13 AM in response to dkwjunk

    Same issue here. I update my ipad mini yesterday to ios 9.3.2 and its show activation screen.

     

    I use my correct email and password but its not go throw. Even before i update it i remove the icloud from it then update.

     

    im realy confused

  • by annefromivybridge,

    annefromivybridge annefromivybridge May 21, 2016 11:50 AM in response to dkwjunk
    Level 1 (4 points)
    May 21, 2016 11:50 AM in response to dkwjunk

    This should help - it worked for me:

    If you can‘t activate your iPhone, iPad, or iPod touch after installing iOS 9.3

    Updating some iOS devices (iPhone 5s and earlier and iPad Air and earlier) to iOS 9.3 can require entering the Apple ID and password used to set up the device in order to complete the software update. If you can't recall your password or can't sign in, try these steps.

    If you see this message on your iPad 2: "Your iPad could not be activated because the activation service is temporarily unavailable," a different article will show you what to do.

    Activate iPhone screen

    In some cases, the hint that you see on the Activate iPhone screen might not match your current Apple ID. To make sure that you're entering your Apple ID information correctly, try these steps:

    1. Sign in to iCloud.com from a computer. You can get help if you forgot your Apple ID or need to reset your Apple ID password.
    2. Open Settings and scroll to the My Devices section.
    3. Confirm that your device is listed in the My Devices section. If you don’t see it listed, check all your accounts.

    If you still need help, try these steps in iTunes from a computer:

    1. Connect your iPhone, iPad, or iPod touch to the computer.
    2. Open iTunes. Make sure that you have the latest version of iTunes.
    3. Select your device. You should see the Activate [your device] screen in iTunes.
    4. Enter your Apple ID and password and click Continue.

    Or try to sign in to iCloud.com, so you can remove Activation Lock:

    1. Turn off your device or take it offline.
    2. Sign in to iCloud.com with your Apple ID and password.
    3. Open Find My iPhone.
    4. Select All Devices, then select your device.
    5. Click Remove from Account. If you still see a map in the device detail view, select All Devices again, click Remove icon next to your device, then click Remove.
    6. After you set up your device successfully, make sure that you sign in to iCloud and turn on Find my iPhone again.

    If you need help, contact Apple Support.

    Last Modified: Mar 29, 2016

  • by dcraig518,

    dcraig518 dcraig518 Jul 28, 2016 6:27 AM in response to dkwjunk
    Level 1 (4 points)
    iPad
    Jul 28, 2016 6:27 AM in response to dkwjunk

    I bought my ipad new and i am having the same problem...

  • by Diana.McCall,

    Diana.McCall Diana.McCall Jul 28, 2016 6:52 AM in response to dcraig518
    Level 4 (2,972 points)
    Apple TV
    Jul 28, 2016 6:52 AM in response to dcraig518

    What Apple ID does the device seem to want? There have been reports of Chinese clones using valid Apple serial numbers. When that owner activates the device, the serial number becomes associated with their Apple ID. Only Apple can rectify this, given proof of ownership.