ar7apple
Level 1 (11 points)
Notebooks

Q: Macbook freezes since trying to upgrade from yosemite to el capitan

Please help... I tried but could not upgrade yosemite os to el capitan and laptop now freezes; want to restore from time machine but that doesn´t work either, tries for hours and hours (let it run for more than 12 hrs once). Will appreciate some help.

Thanks in advance,

AR

MacBook Air, OS X Yosemite (10.10.5)

Posted on May 7, 2016 5:39 AM

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ar7apple

Q: Macbook freezes since trying to upgrade from yosemite to el capitan

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  • Helpful answers

  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit May 7, 2016 5:43 AM in response to ar7apple
    Level 10 (124,713 points)
    Apple Music
    May 7, 2016 5:43 AM in response to ar7apple

    Hi ..

     

    A Safe Mode boot deletes system caches that may help.

     

     

    Top left corner of your screen click the  Apple   > Shut Down.

     

    After your Mac shuts down, wait 10 seconds, then press the power button.

     

    Immediately after you hear the startup tone, hold down the Shift key. You should press the Shift key as soon as possible after you hear the startup tone, but not before.

     

    Release the Shift key when you see the gray Apple logo and progress indicator.

     

     

    Once you are in Safe Mode, go back to the Apple  menu. From the drop down menu click:  Restart


    Then go to your Apple  menu top of your screen. From the drop down menu click:  About This Mac. It should still be on Yosemite v10.10.


    Make sure before you try to upgrade again that your Mac meets El Capitan requirements here >  Upgrade to OS X El Capitan - Apple Support

     

     

     

     

    About Safe Mode

  • by ar7apple,

    ar7apple ar7apple May 7, 2016 6:25 AM in response to Carolyn Samit
    Level 1 (11 points)
    Notebooks
    May 7, 2016 6:25 AM in response to Carolyn Samit

    Thanks very much for quick reply Carolyn. I just did that, followed the steps to safe mode and restarted. The screen now has OS X set up logo and icon for back or continue; Apple icon menu top left only shows: (1) Startup Disk... (2) Restart and (3) Shut Down.

     

    I tried to continue installing OS X but it says harddisk doesn´t have enough memory -- which was not true when I tried first to upgrade (had deleted enough to keep 7GB free).

     

    Any thoughts on next steps? I am not very adept at IT stuffs and certainly appreciate your help!

    AR

  • by ar7apple,

    ar7apple ar7apple May 7, 2016 12:06 PM in response to ar7apple
    Level 1 (11 points)
    Notebooks
    May 7, 2016 12:06 PM in response to ar7apple

    Adding more to what I have tried so far...

     

    After using safe mode, I checked the system info and boot mode is not shown as safe. Shouldn´t that be the case if I didn´t restart to leave the safe mode?

     

    Second, I had used utility menu to startup using time machine and not continue with installation of OS X. Apple logo starts as usual and the installation line below it slowly completes; however, even after the entire line shows complete, macbook continues to stay in that state without changes... I let it stay like that overnight and still no changes: apple logo with the completed line below.

     

    I am lost on what to do. Please help.