Q: 2015 Macbook Pro 13 Retina El Capitan freezes randomly
Hi,
I have a 2015 Macbook Pro 13 with Retina screen. I bough it in December. It has the most recent El Capitan update (OSX 10.11.4). I have 91,8 GB of free space on the SSD. Around a month ago, bad freezes started to happen. The freezes usually happen when I'm browsing Safari, I don't know if it has to do anything with YouTube videos, but maybe it's worth noting that I usually have a tab open in Safari which is YouTube when it happens (but not always). Today, I already had 2 freezes, before the first one happened, I read some article, and it happened (a YouTube tab was open in Safari, however, the video was not playing at the moment when the freeze happened). The second time, I watched a YouTube video, and the freeze happened when I clicked on the time bar to render the video at a specific moment. The freeze usually happens when I interact with something like this, either opening a new video in YouTube (like clicking on a video recommendation on the right panel), or interacting with the video itself. It is worth noting, that after I restart the computer, the previous video is the one what opens in Safari, if the freeze occured during the playing of the video what freezed just after I started to play it.
However, it is not only Safari what can cause the freeze. There was one instance, when I watched images in the Photos app. There were a lot of them, and I pressed the right and left arrow to browse through them. Then it suddenly freezed the whole system, couldn't get out from the app or do anything. These kind of freezes are really bad, I can't interact with the computer in any way, the mouse cursor freezes, the time freezes at the status bar, no Cmd+Space for Spotlight, no reactions to physical buttons whatsoever. Only option is to wait some minutes (to identify clearly the processes before and during the system crash in the log), then press and hold the power button until the machine shuts off itself.
I thought first this is a software issue, I did a full reinstall of the system (formatted the SSD, downloaded Yosemite, then upgraded back to El Capitan again). I had 2 full weeks of calm, but today it happened again (2 times so far). I'm sharing the log from System log queries: All messages. The last freeze happened at 13:31, and I waited until 13:37 to restart the computer. If I won't be able to detect the problem, I think I will try to return this product, because I think it's unacceptable for a machine that expensive to freeze the whole system and lost unsaved processes in Word or anything.
Thank you for your help,
Adam
2016. 05. 07. 13:20:57,195 acwebsecagent[296]: DownloadUpdatedConfig : Failed to download updated config. Host hostedconfig.scansafe.net. Code 0x80004005
2016. 05. 07. 13:20:57,000 syslogd[41]: ASL Sender Statistics
2016. 05. 07. 13:23:24,844 SystemUIServer[238]: LSCopyApplicationURLsForBundleIdentifier error:Error Domain=NSOSStatusErrorDomain Code=-10814 "kLSApplicationNotFoundErr: E.g. no application claims the file"
2016. 05. 07. 13:25:57,673 acwebsecagent[296]: License : One or more of the License/Public Key can't be NULL
2016. 05. 07. 13:25:57,673 acwebsecagent[296]: SSLExt : Failed to get ScanSafe headers
2016. 05. 07. 13:25:57,673 acwebsecagent[296]: DownloadUpdatedConfig : Failed to download updated config. Host hostedconfig.scansafe.net. Code 0x80004005
2016. 05. 07. 13:26:02,285 Microsoft Word[674]: Stream 0x7f84bee0 is sending an event before being opened
2016. 05. 07. 13:26:02,286 Microsoft Word[674]: Stream 0x7f84bee0 is sending an event before being opened
2016. 05. 07. 13:30:51,395 CalendarAgent[250]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/html; charset=UTF-8].]
2016. 05. 07. 13:30:51,442 CalendarAgent[250]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/html; charset=UTF-8].]
2016. 05. 07. 13:30:51,483 CalendarAgent[250]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/html; charset=UTF-8].]
2016. 05. 07. 13:30:51,530 CalendarAgent[250]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/html; charset=UTF-8].]
2016. 05. 07. 13:30:57,000 syslogd[41]: ASL Sender Statistics
2016. 05. 07. 13:30:57,832 acwebsecagent[296]: License : One or more of the License/Public Key can't be NULL
2016. 05. 07. 13:30:57,833 acwebsecagent[296]: SSLExt : Failed to get ScanSafe headers
2016. 05. 07. 13:30:57,833 acwebsecagent[296]: DownloadUpdatedConfig : Failed to download updated config. Host hostedconfig.scansafe.net. Code 0x80004005
2016. 05. 07. 13:31:26,511 taskgated[420]: no application identifier provided, can't use provisioning profiles [pid=733]
2016. 05. 07. 13:31:48,000 kernel[0]: process WindowServer[158] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback
2016. 05. 07. 13:31:57,990 watchdogd[366]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as unresponsive
2016. 05. 07. 13:31:58,997 watchdogd[366]: [watchdog_daemon] @(__wd_service_report_unresponsive_block_invoke) - failed to gather a spindump for (com.apple.WindowServer)
2016. 05. 07. 13:32:23,123 watchdogd[366]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as unresponsive
2016. 05. 07. 13:32:24,126 watchdogd[366]: [watchdog_daemon] @(__wd_service_report_unresponsive_block_invoke) - failed to gather a spindump for (com.apple.WindowServer)
2016. 05. 07. 13:32:48,239 watchdogd[366]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as unresponsive
2016. 05. 07. 13:32:49,240 watchdogd[366]: [watchdog_daemon] @(__wd_service_report_unresponsive_block_invoke) - failed to gather a spindump for (com.apple.WindowServer)
2016. 05. 07. 13:33:09,734 Microsoft Word[674]: Stream 0x7d776380 is sending an event before being opened
2016. 05. 07. 13:33:09,734 Microsoft Word[674]: Stream 0x7d776380 is sending an event before being opened
2016. 05. 07. 13:33:13,262 watchdogd[366]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as unresponsive
2016. 05. 07. 13:33:38,383 watchdogd[366]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as unresponsive
2016. 05. 07. 13:33:51,429 CalendarAgent[250]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/plain; charset="utf-8"].]
2016. 05. 07. 13:33:51,509 CalendarAgent[250]: [com.apple.calendar.store.log.caldav.coredav] [Refusing to parse response to PROPPATCH because of content-type: [text/plain; charset="utf-8"].]
2016. 05. 07. 13:34:03,516 watchdogd[366]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as unresponsive
2016. 05. 07. 13:34:28,623 watchdogd[366]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as unresponsive
2016. 05. 07. 13:34:53,694 watchdogd[366]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as unresponsive
2016. 05. 07. 13:35:18,757 watchdogd[366]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as unresponsive
2016. 05. 07. 13:35:43,828 watchdogd[366]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as unresponsive
2016. 05. 07. 13:35:57,990 acwebsecagent[296]: License : One or more of the License/Public Key can't be NULL
2016. 05. 07. 13:35:57,990 acwebsecagent[296]: SSLExt : Failed to get ScanSafe headers
2016. 05. 07. 13:35:57,990 acwebsecagent[296]: DownloadUpdatedConfig : Failed to download updated config. Host hostedconfig.scansafe.net. Code 0x80004005
2016. 05. 07. 13:36:08,942 watchdogd[366]: [watchdog_daemon] @(_wd_daemon_service_thread) - service (com.apple.WindowServer) reported as unresponsive
2016. 05. 07. 13:37:04,000 bootlog[0]: BOOT_TIME 1462621024 0
2016. 05. 07. 13:37:05,000 syslogd[41]: Configuration Notice:
ASL Module "com.apple.AccountPolicyHelper" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
2016. 05. 07. 13:37:05,000 syslogd[41]: Configuration Notice:
ASL Module "com.apple.Accounts" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
2016. 05. 07. 13:37:05,000 syslogd[41]: Configuration Notice:
ASL Module "com.apple.Accounts" claims selected messages.
Those messages may not appear in standard system log files or in the ASL database.
MacBook Pro (Retina, 13-inch,Early 2015), OS X El Capitan (10.11.4)
Posted on May 7, 2016 5:13 AM