Hi there,
I back up my phone regularly. When I back up to computer, I have no problem. However, when I back up to iCloud, it goes through all the motions, but when I check back on iTunes, it still states that my last iCloud back up was 2016-01-23. This is driving me nuts because I'm not getting an error and it proceeds just as it does when I back up to the computer.
Any ideas why iCloud back up doesn't save?
Thanks!
Natalie
iPhone 6 Plus, iOS 9.3.1
Thanks for replying!
My iCloud account says that there is 29.1GB available. I added up the content and yes, it's substantially higher (49.32GB). I did notice that there is 12.30 in "Documents and Data" which seems to be new. How can I pare that down as I can't seem to figure out where to delete it.
Actually, when I look at Storage & iCloud Usage, it says that my back up size is 9.8GB and I have 29.4GB of free space in my iCloud storage. So, space actually isn't the issue. Now, I'm perplexed.
Any other ideas?
~Natalie š
What date does your phone say the last backup was on? Settings>iCloud>Backup, right below the "Back Up Now" is the last back up date.
Are you signed into the same iCloud account on your computer?
Also, under Settings>General>Storage & iCloud Usage>Manage Storage (in the iCloud section)>tap your device>and right above the list of items you back up, what does it say your Next Backup Size is? (give it a minute to calculate it - wait until the wheel above it stops)
Cheers,
GB
Hi Gail,
Thank you for replying!
Ok, so I've checked both things that you've mentioned.
On my phone, the last back up says never (I was able to delete the back up). However, on iTunes, it still says that last iCloud back up is 2016.01.23. I've restarted both iTunes and my phone since deleting the back up.
I did notice that I wasn't signed in on iTunes as the same as my iCloud on my phone, so I have corrected that.
The back up size states that it's 1.7GB
I have tried to do a manual iCloud back up on iTunes and it doesn't register. I have also tried to perform an iCloud backup using my phone and it lags on "estimating time remaining".
I do wonder why the back up still shows on iCloud though doesn't show on my phone.
I think that iTunes keeps track of the last backup even if you delete it, whereas your device wouldn't - but not really sure about that....but once you get a new one up to iCloud they should be in sync.
Try signing out of iCloud on your device, then sign back in again, and try your Backup Now again to see if it will back up. Let it just go, and go do something else. It is always a good idea to hook it up to power when backing up. If it thinks you have no previous back up, then it is going to back up the entire device, which can take some time. After the first one, it backs up only the info that has changed, so subsequent backups take a lot less time.
You can also turn on Automatic iCloud backups by going to Settings>iCloud>Backup - make sure that iCloud Backup is turned on. Then plug your device into a power source, make sure it is connected to Wifi, and then let it go to the Lock Screen (sometimes best to do this when you go to bed for the night). In the morning, see if it backed up during the night.
With automatic backups, iCloud will back up your device once during each 24 hour period. As long as you have it connected to power and Wifi and you have the Lock Screen on.
If that also does not back up your device, then you may need to contact iCloud support. But give these options a try, and don't be a helicopter parent. Get it started, and walk away. Your devices like a little privacy when they are backing up. Too much pressure and they just wilt.... š
Cheers,
GB
Well after many chats with Apple, none of the workarounds worked unfortunately. It seems that this issue is known to Apple and that its affecting certain Apple IDs with no fix available yet.
Thank you for everyone's suggestions š
What is the backup size of the content you want backed up to iCloud and how much space is left on the iCloud account?
iCloud back up doesn't show up on iTunes
