iPhone 6 makes my home internet stop working

Nearly every night around midnight my home internet will slow to a crawl or stop working until the next morning unless I turn off WiFi on yon my wife's iPhone 6. If I turn it back on at night the internet stops immediately. Turn it off and the internet is back to normal. I thought maybe it was iCloud backup causing the problem but I turned off backup and it still occurs. This is only with my wife's iPhone 6. My iPhone 6s and iPad don't cause any issues. We are both using iOS 9.3.1. Any ideas what might be causing this and how to fix it?

iPhone 6, iOS 9.3.1

Posted on May 8, 2016 11:14 PM

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7 replies

May 9, 2016 6:45 AM in response to loganparker

I have seen this issue reported several times on this forum with no apparent solution yet. An iPhone hogs all the bandwidth when it connects to Wi-Fi. This could be explained if the router has QoS enabled and it gives the iPhone a very high priority but this is unlikely in your case. You could try giving Apple feedback here http://www.apple.com/feedback/iphone.html or perhaps call AppleCare and report it. It could be a bug.


Regardless below is a User Tip I wrote about Wi-Fi issues just in case one helps.

1) Perform a Forced Restart: Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears. Allow device to restart.

2) Reset Network Settings: Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

3) Reboot Router/Modem: Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band).

4) Change to Google's DNS: Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

5) Disable device prioritization on the router if this feature is available.

6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

8) Restore the Device (ask for additional for details if desired).

https://support.apple.com/en-us/HT201252

9) Go to an Apple Store for hardware evaluation.


User Tip: https://discussions.apple.com/docs/DOC-9892

May 9, 2016 7:47 AM in response to elcpu

I've done the forced restart and rebooted the modem and router. It worked for a few minutes them reverted back to not working. The funny thing is that this only occurs between around midnight and 8 AM. During the day it seems to work fine (at least when I've tested it). It's working fine right now as I type this and the WiFi on her phone is turned on. Could there be some sort of App on her phone causing the issue trying to upload something at night?

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iPhone 6 makes my home internet stop working

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