Hi Brendan,
I greatly appreciate the help. I read everything I could find. All good info to have, but none was solving the problem. I did plug my iPhone to sync that, but it would say it could not. Then I read somewhere that the iPhone and ITunes had to have certain updates to sync. THAT was the problem. Mine were not, and it would not do it. I tried 3 times to get the 12 . version to update in my iTunes, have no idea why it would not, but it finally did and now everything works like a charm!
As you can tell I am not a tech person, my kids are all 'geeks' in the best sense and bail me out, but this was one of those moments when ole' Mom was alone and desperate...all because she wanted to upload her garden flowers! Thanks again for taking the time to help me.
Wendy