Q: Cmd-P causes tabs to close in Safari

Thanks, Carolyn.

OS X is up to date. I tested all my extensions. Disabling none of them solved the problem. I disallowed plug-ins. That also did not solve the problem.

I have quit and restarted my Mac since this problem first appeared, but on checking just it doesn't solve the problem, either.

Thanks, Eric. Just prior to receiving your reply I discovered that the problem is not limited to Safari. Cmd-P in any application produces an anomalous result without printing. The result is different with each application. E.g., in Preview it executes a Save As command.

I created another user account. The problem does not appear in it. Nor does it appear in Safe Mode.

So the problem is in my normal account. But where? And what do I do about it? Should I reinstall OS X? Is there anything less radical that I could do?

Further suggestions appreciated.

Eric

Thanks again, Eric. Here's the EtreCheck report:

EtreCheck version: 2.9.12 (265)

Report generated 2016-05-13 16:34:17

Download EtreCheck from https://etrecheck.com

Runtime 1:48

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

Cmd-P produces anomalous results in all apps without printing.

Hardware Information: ⓘ

    MacBook Air (11-inch, Mid 2013)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Air - model: MacBookAir6,1

    1 1.3 GHz Intel Core i5 CPU: 2-core

    4 GB RAM Not upgradeable

        BANK 0/DIMM0

            2 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            2 GB DDR3 1600 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless:  en0: 802.11 a/b/g/n/ac

    Battery: Health = Normal - Cycle count = 540

Video Information: ⓘ

    Intel HD Graphics 5000

        Color LCD 1366 x 768

System Software: ⓘ

    OS X El Capitan 10.11.4 (15E65) - Time since boot: less than an hour

Disk Information: ⓘ

    APPLE SSD SM0256F disk0 : (251 GB) (Solid State - TRIM: Yes)

        EFI (disk0s1) <not mounted> : 210 MB

        Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

        Macintosh HD (disk1) / : 249.77 GB (143.46 GB free)

            Core Storage: disk0s2 250.14 GB Online

USB Information: ⓘ

    WD ASM107x 4 TB

        Western Digital My Book Duo 0A10 4 TB

        EFI (disk2s1) <not mounted> : 210 MB

        Content 1 (disk2s2) /Volumes/Content 1 : 2.20 TB (1.91 TB free)

        Time Machine (disk2s3) /Volumes/Time Machine : 1.50 TB (1.28 TB free)

        Recovery 1 (disk2s4) /Volumes/Recovery 1 : 302.52 GB (24.41 GB free)

    Apple Inc. BRCM20702 Hub

        Apple Inc. Bluetooth USB Host Controller

    WD USB Hub 0A20 1 TB

        Western Digital My Book 1 TB

        EFI (disk4s1) <not mounted> : 210 MB

        My Book (disk4s2) /Volumes/My Book : 999.86 GB (704.57 GB free)

Thunderbolt Information: ⓘ

    Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

    Mac App Store and identified developers

System Launch Agents: ⓘ

    [not loaded]    7 Apple tasks

    [loaded]    154 Apple tasks

    [running]    77 Apple tasks

System Launch Daemons: ⓘ

    [not loaded]    46 Apple tasks

    [loaded]    155 Apple tasks

    [running]    88 Apple tasks

Launch Agents: ⓘ

    [not loaded]    com.adobe.AAM.Updater-1.0.plist (2015-11-30) [Support]

    [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2016-05-12) [Support]

    [loaded]    com.oracle.java.Java-Updater.plist (2014-12-11) [Support]

Launch Daemons: ⓘ

    [running]    com.adobe.ARM.[...].plist (2016-02-08) [Support]

    [loaded]    com.adobe.ARMDC.Communicator.plist (2016-05-12) [Support]

    [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (2016-05-12) [Support]

    [loaded]    com.adobe.agsservice.plist (2015-11-30) [Support]

    [loaded]    com.adobe.fpsaud.plist (2016-04-15) [Support]

    [running]    com.bombich.ccchelper.plist (2014-10-28) [Support]

    [loaded]    com.cocoatech.pathfinder.SMFHelper7.plist (2016-03-28) [Support]

    [loaded]    com.daisydiskapp.DaisyDiskAdminHelper.plist (2015-11-02) [Support]

    [running]    com.fujifilm.importer.plist (2013-02-28) [Support]

    [loaded]    com.oracle.java.Helper-Tool.plist (2014-12-11) [Support]

    [loaded]    com.sharpcast.xfsmond.plist (2014-12-16) [Support]

    [loaded]    com.wdc.WDPrivilegedHelper.plist (2016-04-29) [Support]

User Launch Agents: ⓘ

    [failed]    com.adobe.ARM.[...].plist (2015-01-27) [Support]

    [running]    com.amazon.cloud-player.plist (2014-03-14) [Support]

    [running]    com.lastpass.LastPassHelper.plist (2016-03-28) [Support]

    [loaded]    com.macpaw.CleanMyMac3.Scheduler.plist (2016-05-04) [Support]

    [loaded]    com.sheepsystems.Smarky.511DF969-C002-4983-B34D-869DD646AE84.000.000.plist (2016-05-07) [Support]

    [loaded]    com.sheepsystems.Smarky.511DF969-C002-4983-B34D-869DD646AE84.001.000.plist (2016-04-18) [Support]

    [loaded]    com.sheepsystems.Smarky.511DF969-C002-4983-B34D-869DD646AE84.001.001.plist (2016-04-18) [Support]

User Login Items: ⓘ

    iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    OpenDNS Updater    Application Hidden (/Applications/OpenDNS Updater.app)

    Skype    Application  (/Applications/Skype.app)

    Dropbox    Application  (/Applications/Dropbox.app)

    DEVONthink Sorter    Application  (/Applications/DEVONthink Pro.app/Contents/PlugIns/SorterPlugin.bundle/Contents/MacOS/DEVONthink Sorter.app)

    Alfred 2    Application  (/Applications/Alfred 2.app)

    FastTasks 2    Application  (/Applications/FastTasks 2.app)

    CCC User Agent    Application  (/Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app)

    WDDriveUtilityHelper    Application  (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)

    CleanMyMac 3 Menu    Application  (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

    PCAutoSave    Application  (/Applications/FUJIFILM PC AutoSave/PCAutoSaveMng.app)

Other Apps: ⓘ

    [running]    FUJIFILM.PCAutoSaveMng.57312

    [running]    com.bombich.cccuseragent.6112

    [running]    com.cocoatech.PathFinder.120352

    [running]    com.devon-technologies.think-sorter.96352

    [running]    com.getdropbox.dropbox.334752

    [running]    com.macpaw.CleanMyMac3.Menu.99232

    [running]    com.opendns.OpenDNS_Updater.63072

    [running]    com.runningwithcrayons.Alfred-2.44192

    [loaded]    com.skype.skype.101152

    [running]    com.sqwarq.FastTasks-2.7392

    [running]    com.westerndigital.WDDriveUtilityHelper.147232

    [loaded]    402 Apple tasks

    [running]    208 Apple tasks

Internet Plug-ins: ⓘ

    FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-04-21) [Support]

    QuickTime Plugin: 7.7.3 (2016-04-13)

    AdobePDFViewerNPAPI: 15.010.20056 - SDK 10.8 (2015-12-18) [Support]

    AdobePDFViewer: 15.010.20056 - SDK 10.8 (2015-12-18) [Support]

    Flash Player: 21.0.0.226 - SDK 10.6 (2016-04-21) Outdated! Update

    Default Browser: 601 - SDK 10.11 (2016-04-13)

    nplastpass: 4.1.2 - SDK 10.11 (2016-03-28) [Support]

    Silverlight: 5.1.41212.0 - SDK 10.6 (2016-04-19) [Support]

    JavaAppletPlugin: Java 8 Update 91 build 14 (2016-04-27) Check version

Safari Extensions: ⓘ

    Clip to DEVONthink - DEVONtechnologies - http://www.devontechnologies.com/redirect.php?id=download-extras (2015-07-30)

    Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (2016-03-25)

    Awesome Screenshot - Diigo - http://www.diigo.com/ (2015-09-18)

    LastPass - LastPass - https://lastpass.com (2016-03-28)

    Zotero Connector - Center for History and New Media - http://www.zotero.org/ (2014-09-02)

3rd Party Preference Panes: ⓘ

    Flash Player (2016-04-15) [Support]

    FUSE for OS X (OSXFUSE) (2013-07-18) [Support]

    Java (2016-04-27) [Support]

    TeXDistPrefPane (2015-10-06) [Support]

Time Machine: ⓘ

    Mobile backups: OFF

    Auto backup: YES

    Volumes being backed up:

        Macintosh HD: Disk size: 249.77 GB Disk used: 106.31 GB

    Destinations:

        Time Machine [Local]

        Total size: 1.50 TB

        Total number of backups: 66

        Oldest backup: 11/4/15, 8:40 AM

        Last backup: 5/12/16, 8:51 PM

        Size of backup disk: Excellent

            Backup size 1.50 TB > (Disk size 249.77 GB X 3)

Top Processes by CPU: ⓘ

         2%    fontd

         2%    com.apple.WebKit.WebContent(4)

         1%    PCAutoSaveMng

         0%    kernel_task

         0%    PCAutoSaveSv

Top Processes by Memory: ⓘ

    844 MB    com.apple.WebKit.WebContent(4)

    497 MB    kernel_task

    213 MB    mdworker(18)

    209 MB    Safari

    82 MB    Skype

Virtual Memory Information: ⓘ

    61 MB    Free RAM

    3.94 GB    Used RAM (901 MB Cached)

    2 MB    Swap Used

Diagnostics Information: ⓘ

    May 13, 2016, 03:51:43 PM    Self test - passed

    May 12, 2016, 12:21:41 AM    /Library/Logs/DiagnosticReports/Mail_2016-05-12-002141_[redacted].cpu_resource. diag [Details]

        /Applications/Mail.app/Contents/MacOS/Mail

Thanks, Eric. I was going to mention CleanMyMac yesterday. I installed a month or so ago, which priced this problem by a couple weeks. I have never used the app, and was not going to until I checked to see that it was safe. I will definitely uninstall it.

DaisyDisk does a graphical map of disk usage--how much is used and for what purposes. I've used it for two or three years now. I find it helpful and I suspect it's unrelated to this problem.

Smarky is a Safari bookmark editor and synchronizer. I've been using it for about a year now and also find it helpful. Extremely so, as Safari's bookmark editing capabilities are so primitive.

Well, I did a complete uninstall of CleanMyMac and restarted my system. I still have the problem.

I did not uninstall DaisyDisk or Smarky. As I say, I have used them both over an extended period without problem.

Thanks again, Eric. Originally I thought the problem was just with Safari. About a week ago I discovered that it occurs in every app. It has different effects in different apps--e.g., in Preview it has the effect of a Save As command--but in none of them is the document or page printed.

Disabling extensions and plugins was suggested by an earlier responded, so I've tried that already. Disabling none of my extensions and plugins alleviates the problem.