email attachments received open automatically

Question

Level 1

5 points

email attachments received open automatically

Hi to all who this way come...

iOS iPad Pro 12.9 128GB

Received emails with attachments

Attachments received via email are showing in the body of the email. I cannot select another app to open them. I have tried the long touch method and the response is "Copy Image". This is happening with various document types (PDFs, Word files, Excel files, etc.).

I would like the attachments to stay in the their file format and not open automatically. I prefer to open PDFs in Goodreader or EverNote. I don't want to "save an image". Also, I noticed that at least 3 PDFs that had multiple pages show up as one page and no easy method to see beyond page 1.

Any help will be greatly appreciated.

iPhone 6 Plus, iOS 9.3.1

Posted on May 9, 2016 8:01 AM

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Answer 1

r_scheid

Level 3

881 points

May 9, 2016 3:25 PM in response to Videomanrw

I just tested this out and the long hold on mine allows me to essentially "copy" the file to a variety of apps installed on the device (even pdfs that "preview" in the mail message as you mentioned.) If you want the document to remain a PDF, just download and install the Adobe Acrobat App or anything you prefer and you can "copy" the file to the app without it turning into a picture. For images, you will get two options (Save image and Copy). If you want the image to be used in a different app, choose save image, save it to your photo library, then use the app's built in access to the photo library to gain access to the photo again. Hope this answers your question...

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Answer 2

rccharles

Level 6

12,957 points

May 9, 2016 11:22 AM in response to Videomanrw

What you describe is how the apple mail app works. You could switch to another email client. I do not know much about how other email clients work. Microsoft Outlook got good review before Microsoft bough the app.

R

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Answer 3

Videomanrw Author

Level 1

5 points

May 9, 2016 8:44 PM in response to rccharles

I really appreciate your response, however this is not how mail is supposed to work. It should give app options. I have 4 iPads and an iPhone 6P as well as other iPhones that are not active with a carrier. Only my iPad Pro and one other iPhone have show this behavior. The others show a list of apps from which to choose. I do not particularly like other mail apps on iOS devices, so that would not be an option.

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Answer 4

Videomanrw Author

Level 1

5 points

May 9, 2016 9:07 PM in response to r_scheid

Thanks for the detailed reply, however, this is a problem and it needs to be fixed. Some think that it is probably an app I have installed that has goofed up the Mail app's processing of attachments. I support about 80 iPads and 75 iPhones for the company I work for. This behavior is not consistent even with my own devices. An image is not the same as a PDF. In Goodreader I can annotate a PDF and make changes. An image is just a picture of a document. This is not acceptable for the work I do and the fact remains that it is a problem. Again, thank you.

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Answer 5

r_scheid

Level 3

881 points

May 9, 2016 9:16 PM in response to Videomanrw

I guess I didn't understand that your pdf attachments were being treated as images. It is also interesting that these same emails with the same attachments when checked with different devices will not respond the same way and will instead display the pdf as a pdf. Sounds like a simple clean reset and then restore a few apps at a time might help you find the culprit.

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Answer 6

Videomanrw Author

Level 1

5 points

May 10, 2016 10:33 AM in response to r_scheid

No worries, I could have made that clearer. I really really don't want to have to go through the reset, restore process... Hoping someone will come up with a solution other than that.

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Answer 7

sunk818

Level 1

41 points

May 12, 2016 11:30 AM in response to Videomanrw

> Attachments received via email are showing in the body of the email.

Are attachment images showing up at the VERY END of the body, or within the body of the e-mail?

What e-mail client is being used to compose these e-mail?

What e-mail system is it being sent to?

How is the iOS device connecting to said e-mail system? iCloud, Exchange, Google, Yahoo!, Aol., Outlook.com, or IMAP?

Have you tried sending to your iOS:

1) different PDF?

2) using a different e-mail client>

3) different e-mail provider?

I can't reproduce your issue on my iPhone 6 running iOS 9.3.1. PDF attachments show at the end of the body e-mail. I have to Tap To Download to open the PDF. Images appear at the end of the email body. I used Outlook 2013 on Windows 7 to send an e-mail to my Gmail and work e-mail Exchange. I also used iOS Mail to send attachments and images to itself. Can't reproduce.

Is it possible that the PDF "attachments" are actually images being sent? The PDF is somehow corrupted or not exactly a valid PDF. The other possibility is that iPad Pro with its large dimensions is doing something different with the Mail app that other hardware is not doing.

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Answer 8

Aug 3, 2016 11:34 AM in response to Videomanrw

Did you ever find a solution? I am having the exact same problem with my iPad Pro and iPhone 6. The attachments open just fine on my laptop and desktop, so it seems to be isolated to iOS devices. This is very frustrating because I bought the iPad specifically for the purpose of editing PDF's and other documents....little good it does me to have only an "image" of the first page of multi-page documents.

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