iPhone 5c - Bluetooth Spinning wheel, No On/Off button

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Level 1

12 points

iPhone 5c - Bluetooth Spinning wheel, No On/Off button

Problem on iphone 5c 32GB running on iOS 9.3.1.

Bluetooth on/off button simply doesn't exist and does not even allow me to progress as far as to search for a device. No matter how long you leave it, it will not provide the on/off button nor will it pair with anything (I do not believe this is a pairing issue as I can not even get to the stage of turning Bluetooth On because the button is not there and is replaced with spinning).

Tried full factory restore twice, cures it for about 2 days then problem returns.

Another user on Apple Discussions forum has exactly the same problem (see screen shot below) and I am yet to find a solution.

Any ideas?

iPhone 5c, iOS 9.3.1, null

Posted on May 9, 2016 11:38 AM

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Answer 1

May 9, 2016 11:45 AM in response to Balebat77

If you haven't tried this, tap Settings > General > Reset > Reset All Settings then restart the iPhone then try Bluetooth.

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Answer 2

Balebat77 Author

Level 1

12 points

May 9, 2016 1:57 PM in response to Carolyn Samit

Thanks for trying Carolyn, but alas that has not worked.

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Answer 3

ChrisJ4203

Level 10

236,327 points

May 9, 2016 2:00 PM in response to Balebat77

When you say full factory restore, I'm guessing that you are referring to restoring to factory? Did you test this before adding any additional content, or did you restore your backup? If a restore to factory does not fix the issue, then you need to make an appointment at the Genius Bar of the nearest Apple Store or Authorized Apple Service provider to have the hardware examined.

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Answer 4

Balebat77 Author

Level 1

12 points

May 9, 2016 2:19 PM in response to ChrisJ4203

I restored the back-up, and Bluetooth resumed to normal working order....then 2 days later it went wrong again.

Having read an identical problem on "imore.com" it seems I need to visit Genius Bar and spend a few quid.

Thanks tho Chris.

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Answer 5

ChrisJ4203

Level 10

236,327 points

May 9, 2016 3:38 PM in response to Balebat77

You're welcome. If the problem is returning with the backup, then it could be something that is wrong in the backup. You could try restoring to factory, then adding your content back manually, not using the backup and see if the problem returns.

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Answer 6

Jan 2, 2017 6:56 AM in response to Balebat77

when i have the problem too..is there any solution??

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